Customer Feedback

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We’re proud of our commitment to restoring the rhythm of customers’ lives. But we’re not the only ones. Below you’ll find real reviews from many of the hundreds of thousands of customers we’ve completely satisfied. In fact, we invite you to submit your own feedback right here on our site.  It’s just one of the reasons your complete satisfaction isn’t just a goal. It’s what drives us. 

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"Timely and professional. Good Job."   – Tom

"Caliber was fantastic from the time I stepped in for an estimate until I picked up my vehicle. Every step of the way there was communication, choices and expertise. I will be back the next time I need some repairs."   – Samantha

"Wonderful! Fabulous! It's rare to have an experience with a company this professional and this well executed. This is a great place to get your car fixed. They made the process seamless. You can rent a car on the premises and I did since USAA insurance contracted with the rental company. They kept me informed all along the way. They explained everything beforehand and delivered exactly what they said they would. My car is good as new!"   – Jessica

"I recently brought my car back in for additional work needed and James K. (General Manager) rolled out the red carpet making sure that the additional work was completed in a timely manner. I was very impressed with the quick turnaround, exceptional service, atttention to detail and high degree of professionalism and courtesy. I would most defintely recommend Caliber Collision."   – Steve

"The experience that I had with Jonathan and Bo was the absolute best experience that I have ever had with a collision repair shop. Jonathan was familiar with my chicle and all of the handicapped modifications that had been put in for my husband. He spoke with knowledge of equipment and needed repairs. Bo was extremely knowledgeable about the best way to get the vehicle apart and the mists currants way of getting all the equipment repaired. They were both friendly and helpful. I have passed along to my friends the experience that I had with this particular company. I will continue to use them for all of our vehicle needs. They are the best at what they do and are the friendliest and most understanding."   – Sheryl

"I have taken my car to Calliber Collision in Richland Hills @ Blvd 26 and have been so pleased with the efficiency of their work. They even get me to the car rental agency down the street when no one there is available to come get me. I love that they take a personal interest in every person they do work for. They are courteous and helpful and the body work is perfect. Thanks for doing a great job!!!"   – Diane

"Ray has been a God send. I have very much confidence in him to handle what ever my car problem is. Plus the rest of the staff is always ready to serve. Thanks for putting such a knowledgeable staff together."   – Thomas

"Excellent service and performance"   – Lee

"Gotta tell you, Chris COBOL and his wonderful, artistic crew know what they're doing! Not only did they repair a very damaged front end of our car, they did it without a sign of any malady ever having taken place and did it quickly at a very reasonable and fair price. My wife and I still tell others about our wonderful experience at this cleaning and friendly shop."   – George

"Easy. Fast. Courteous. Drop the car off, drive away in a rental. Phone calls to me on repair schedule progress. It is ready a day early. Drop off rental and drive away in my beautifully repaired car. Couldn't be better."   – Linda

"Everyone I dealt with there was very courteous, responsive and professional. I have been there a few times and always felt they were fair and professional."   – Richard

"Received prompt courteous service from Karen. Excellent work done. Would go back if I needed any other collision repairs."   – Leslie

"I was very pleased with the work done at Caliber. I had a leak for years and they fixed it no problem. and super inexpensive!"   – Bradford

"After an accident I was extremely distraught but Auto Club sent me here to Caliber and Robert took such good care of me continuously that I relaxed and knew my car was in very good hands. When I picked up my car it was amazingly beautiful, like brand new, detailed inside and out - so beautiful! Thank you, Robert and everyone in the office, for a wonderful experience. I am very grateful."   – Beverly

"after we had been in an accident our insurance company advised us to contact caliber collision, i sent an after hours email and was responded to within minutes. we received a next day appointment for an estimate and they took possession of our truck the following day. we were quoted 10 day repair time and the work was done in half of that and for less than the quote. since i was only paying my deductible i was blown away by their integrity and workmanship excellent top to bottom in and out . Maria Collins kept us informed and aware of the progress. if most business's worked this way we would all be better off. thank you all so much for taking care of us, it made a tough time much easier to deal with. -John"   – john

"Nate and his crew did an amazing repair job on my car. My 04 Mustang looked practically brand new. Not only was the repair done but the car was shiny and clean inside and out. Thank you! I also appreciated the fact that Nate took the time to go over all of the repairs with me. That truly adds a touch of class to the repair process. Thank you so much!"   – Joyce

"Caliber Collision @ Dallas Galleria is a Top Caliber shop! From the front office with Allison and her dedication to customer service, and Chris Mays's attention to detail and technical expertise, Caliber collision made me feel I had put my car in the right hands!"   – David

"Caliber was the lowest quote, most professional from the time I walked in, best presence of a well run and clean shop, excellent follow up and fine work."   – A

"Had my truck repaired at Caliber and I am extremely satisfied. The entire process was simple, professional the work was excellent. Dustin Allison went above and beyond to keep me informed and make sure the repairs were done right! Caliber has earned my future business as well!"   – Kelly

"Our son had a little accident in College Station and we were a little concerned about having the Infinity G35 repaired so far from home ase we could not be very involved in the process to insure that the repairs were completed with quality workmanship along with quality materials. We worked through our concerns with Lance and I must say we have been very pleased with the entire process. Lance put us at ease from the start and followed through to completion. You guys exceeded our expectations and we would definitely send business your way. Excellent workmanship and superb customer service."   – Glen