Auto Body Shop: Chino Valley Location

14622 Ramona Ave., Chino, CA 91710
Phone: 909-597-2203
Region: California
Steve Mercado

Conveniently located in Chino Valley off SR-71 at Ramona Ave and Eucalyptus. Opened 1999. I-CAR Gold Class recognized. ASE-certified technicians.

Customer satisfaction is what Caliber Chino Valley is known for. We are an auto body repair facility specializing in collision repair services including dent repair, painting, and auto glass repair. Our goal is to have your vehicle back out on the road as soon as we possibly can as we restore you to the rhythm of your life®. The repairs we make are backed through a written lifetime warranty and performed with a superior level of customer service and expertise. Having customer satisfaction is what drives us, and we know you will be pleased with the premium quality of our repairs. During the auto body repair process, we will provide you with continual updates on your vehicle’s status as we work to transform your vehicle back to pre-accident condition.

Our Chino, CA, location makes us the ideal collision repair facility to serve the Chino Valley area including Chino, Chino Hills, Corona, Diamond Bar, Eastvale, Montclair, and Pomona. In order to make the repair process more convenient for our customers, we have an on-site Enterprise location for those wanting a rental car. At Caliber Chino Valley, no repair is too large or too small for us to fix.

We are committed to serving our customers and our local community. We have sponsored several area sport teams from Chino and Chino Hills, and we are active in partnering with other organizations that support our Chino Valley community.

Caliber Chino Valley is here to serve the Chino Valley area, and we thank you for trusting us with your vehicle both now and in the future. Feel free to reach out to our Customer Service Center at 1.888.CALIBER (225-4237) so you can schedule an appointment or to leave your vehicle with us today! You can also click here to schedule an appointment and here to receive a free online estimate.


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"Efficient service, professional and personable staff. I seemed to be a frequent flier from hitting a cardboard box damaging the front, rear ended in a parking lot while parked lone and under a light. (go figure) Then rear ended at a traffic light which ended in a total loss. The staff was very sympathetic with my predicament and curtious and efficient in assisting with the adjoining rental service. I thank everyone there for making a difficult time a better experience."   – GINNIE

"Sometimes things don't go as expected, as was my case. However, my repair advisor Deidre Pavy was the ONE person who actually made this somewhat irritable situation doable. She was, from our first encounter, professional and demonstrated a keen sense of what needed to be done repair wise to my vehicle. When trouble arose, she knew how to intervene and accommodate my transportation needs. In the end, SHE was the pleasure to work with and the "other stuff"... well, things happen.
The "Front Desk" ladies were friendly, and the Enterprise Rental desk and personnel (and cars) were there when the need arose.
5 Stars would certainly be a stretch here, but in hindsight it wasn't all that painful.
Thank you again Deidre!"
   – Mike

"Mr. David Goldstein and Mr. Rusty Rauls,

I am writing this e-mail to both of you concerning Mr. Anthony Brasco, an employee at the Caliber Collision in Chino, CA. Mr. Brasco provided exceptional customer service to me on two separate visits that took place in 2014-2015.

Mr. Brasco introduced himself with a friendly smile, genuine positive attitude and displayed a strong willingness to assist me. I noticed that Mr. Brasco was very efficient, organized and committed to excellence in all manners of our interaction. He demonstrated professionalism and displayed excellent communication skills verbally and through e-mail communication. I was impressed with his timeliness when replied to my follow-up e-mails and phone calls within the hour each time. Mr. Brasco demonstrated a profound willingness to do his best while providing a welcoming atmosphere. Mr. Brasco also demonstrated his diligence and competency as he patiently explained the process involved in having my vehicle repaired.

Please recognize Mr. Anthony Brasco for his commitment to Caliber Collision and his customers. I was profoundly impressed in many ways with my interactions. I look forward to my next visit knowing that exceptional employees like Mr. Brasco are employed by Caliber Collision.

Thank you for the exceptional service I received at Caliber Collision.


Jeong H. Ko"
   – Jeong

"Customer Service at it's BEST. I was greeted by
Mr. Steve Mercado, Center Manager. I was able to explain the issue, Mr. Mercado had his employee, Cruz take a drive with me and in less that 3 or 4 minutes identified the problem. The part ordered and installed all with in 48 hours. Both Steve & Cruz were courteous and professional. I will recommend Caliber Collision to all friends and neighbors. Five Star Customer Service.
Thank You, Tom Waddell"
   – Tom

"I want to express my complete satisfaction with Service Advisor, Marco Gonzalez and the staff at Caliber Collision. I very much appreciate the professionalism and outstanding customer service. Mr. Gonzalez provided daily updates as to the progress of my vehicle repair and went the extra mile to ensure my complete satisfaction. The staff was friendly and organized and I was in and out and behind the wheel in no time! My daughter has also taken her car to be fixed at this location and she also is very happy. I will continue to take my cars for future repairs and to tell my work associates as well.

Thank you so much.


Tim Mehlhoff"
   – Tim

"Caliber of Chino Valley on Ramona Avenue is a top notch customer and repair service. From the minute one walks into the lobby you receive a welcoming reception that puts you at ease. Anthony Brasco is a very detailed professional who insured me of the quality and workmanship of his technicians. He gave me all the information i needed and communicated to me the work in progress, which gave me peace of mind.The outcome was amazing, Anthony Brasco and the personnel at Caliber are really committed to customer quality and satisfaction, but most important true to their logo of "putting you back to the rhythm of life," which they truly achieve for their customers. - Margaret"   – Margaret

"a great experence marco gonzalez keeped informed daily on the progress of my kia when leaving his true concern on my satafation was refreshing his customer service was out standing i would recomend your services 5 star"   – joanne

""I really appreciate Caliber Collision did a wonderful repair for my 2003 Honda Accord EX model for rear bumper. The staff is excellent, very clean office with friendly receptionists. Special thanks to both Steve Mercado, center manager and Anthony Brasco, service specialist. They worked extra mile to keep customer satisfaction. Highly recommend to any one who is looking for auto repair, with reasonable price, high quality work and excellent services. --- Kenneth, Chino Hills 12/25/2014"   – Kenneth (Ken)

"I, am very pleased with the overall experience and with the workmanship and excellent customer service."   – louis

"These guys did a great job of restoring the damage-so well that I cant even tell it was damaged. Also, everyone I dealt with was extremely helpful and courteous. If my car ever has damage again this will be my first choice. Great job guys"   – Mike

"100% professional and best shop. We always take our car to Caliber and we are more than 100% satisfied."   – Rebecca

"Had a brand new Cadillac that was backed into. I have taken my precious car there in the past and they did a great job. Thought that taking my new car to Cadillac was the right choice. WRONG!!! The only choice is Caliber. Cadillac had my car for two weeks and it was worse then when I took it to them. Caliber fixed Cadillacs mistakes. Caliber is by far the best place for any repairs. Very professional and friendly service and Anthony is great. Thank you Caliber!"   – Jodi

"Our Claims Rep-Anthony was exceptional. His level of communication was professional, and his follow up made the experience transformational. I had my vehicle back in 72 hours and the repair they did was Amazing.

I will definitely recommend and use in the future.

Thanks a million!"
   – Greg

"I found it hard to believe that I was at a Collision Center, the customer service
great,from the greeting at the door, to the thank and depart..5 star all the way.
I share my experience with my staff. I believe that Customer Service is not a department,It is an Attitude."
   – dawn

"The best service experience EVER! The entire staff was professional and courteous. The work performed went above and beyond excellent! I made an appointment and was greeted on time and with a smile and the work was completed exactly when promised. Thank you Ricky and staff for a great experience doing business with Caliber Collision!"   – Judith

"Anthony and Steve were fantastic. The work was completed in a timely manner and the customer service was excellent. Thank you!"   – louie

"Brought my car there after it was hit on the freeway. The staff was very friendly and Anthony Brasco did an amazing job! My husband is very picky about his car and since he is away in Korea, he was worried about how the work would turn out. My husband was very impressed with the way the car turned out. I told Anthony i needed the car by a certain day, and he made sure i had it by that day. The paint job turned out way better than i expected and the headlight was replaced. I am very pleased with their service and i would gladly go back again."   – Kaitlyn

"The most wonderful service ever found at a body shop. I was looking for a good and reliable place, I was lucky to find this repair center. Congratulations to this company they really deserve 5 stars of quality and customer satisfaction"   – Alicia

"Anthony and Steve were very curteous and very professional and the followup calls were great to give me updates on my vehicle. They made sure I was happy with my repairs and I would highly recommend Caliber to everyone. Also the front office was very clean and the personnel at the front desk were very polite and made you feel welcome. Thanks Antony and Steve for making my repairs go smooth and a job very well done!"   – Wendy

"I was very happy with the service I received from Ricky. He did a great job letting me know what to expect and how the repairs would go. He deserves a raise."   – Todd