We’re proud of our commitment to restoring the rhythm of customers’ lives. But we’re not the only ones. Below, you’ll find real reviews from many of the hundreds of thousands of customers we’ve completely satisfied. In fact, we invite you to submit your own feedback right here on our site. It’s just one of the reasons your complete satisfaction isn’t just a goal. It’s what drives us.
"Very pleased about my repair. I was kept updated, and all work looked great and was completed on time. Would definitely recommend and will use this shop again! Thanks for the terrific service!! " - Liberty Mutual
"Our Family has been using City Body & Frame for decades. When we heard that they were Caliber Collision, at first I was concerned. I had always gotten excellent service from Don & Kim Feely. I went to the Redlands shop first as it was closer to my work got an estimate and then decided to try the 14th Street Shop. There was a price difference and I was questioning to increase. George was very patient in explaining why the increase. I would have been very unsatisfied if they would have taped off my car versus taking out the window and off the roof rack now there isnt the concern of lines and paint peeling as the vehicle ages. I had a few scratches on side doors from parking mishaps and thought in time I would have to have it repainted. I got back my car and was amazed that they were able to remove the scratches and no charge just part of the excellent work that I have know this location. Denise the front administrator was great to work with she is very professional, patient and knowledgeable. I am so happy to have my beautiful car back, its even prettier than it had been before I needed to see Caliber Collision. Thank you Team...." - Diane
"Justin (our Caliber Customer Rep) and the rest of the staff were just great. I felt that they really cared about my daughter's car. Thanks again." - Ricardo
"Excellent Customer Service. Bob was outstanding at making me feel comfortable with the process. And the process couldn't have been easier. No one likes to be at the body shop, but the employees go out of their way to make the experience easy and quick. Great work too!" - James
"Everything was fantastic from beginning to end at the Castle Hills location in Lewisville. There is a reason why when accidents have occurred I take my car to Caliber Collision every time and that is due to the quality work and superb customer service. Raymond was very communicative from the start, set expectations and followed up frequently to discuss the progress made. Although the shop is closed on the weekend, one of the workers had also called at one point to let me know that they were nearly done, which was very kind of them to do and I was more than appreciative. When I was picking up my car, I was working with a third-party insurance that had issued the check for damages and I am uncertain of the gentleman's name but he was very kind in assisting me with some of the problems that I had with the third-party insurance. Overall great experience and I'd easily rate them a 15 out of 10 as again, everyone at this location really went the extra mile in order to provide outstanding service and do things they really didn't even have to do, which is always amazing. Thank you to the whole staff at Castle Hills and I hope your new location will shine among the Caliber Collision branches!" - Kendra