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Coronavirus (COVID-19) Update

At Caliber Collision, the safety and health of our customers and teammates is our highest priority. We will continue to follow the guidance of the CDC and local public health officials as we adjust our business practices in order to address current challenges.

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Actualización sobre el Coronavirus (COVID-19)

En Caliber Collision, la seguridad y salud de nuestros clientes y compañeros de equipo es nuestra principal prioridad. Continuaremos siguiendo las indicaciones de los CDC y los funcionarios de salud pública locales mientras ajustamos nuestras prácticas empresariales a fin de abordar los desafíos actuales.

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We’re proud of our commitment to restoring the rhythm of customers’ lives. But we’re not the only ones. Below, you’ll find real reviews from many of the hundreds of thousands of customers we’ve completely satisfied. In fact, we invite you to submit your own feedback right here on our site. It’s just one of the reasons your complete satisfaction isn’t just a goal. It’s what drives us.

"Overall I was very pleased with my service from the moment I walked into their facility to the minute I picked up my truck. The receptionist was pleasant and cheerful. Even tho she was busy, she never lost her composer or her pleasantness. Zdenko was professional and checked in with me on a regular basis to let me know the status of my vehicle. He asked me what was important to me, which were the decals, and sure enough he made sure my truck looked exactly how it did before the accident. In fact it looked BETTER. They washed and vacuumed the truck and made it look like brand new. Even the service man pulled up my truck, opened the door and told me to leave the rental that "I'll take care of it." I didn't even have to worry about getting me rental back. Overall I was extremely pleased. The process was flawless. I would give them a 10 out of 10. Great job Irvine!" - Kurt

"Great experience! From the first call I made until the repair was complete, the staff was friendly and helpful. Adam Carlton was our service rep and took great care of us. He made it an easy, painless process from start to finish. I highly recommend this location for any auto body repairs you may need!" - David

"Great Work! Reliable, on-time performance. Smooth operation with the insurance and rental car companies. Very easy to do business with this shop." - Arthur

"I've taken my car there several times over the last 5 years and have always received excellent customer service and my car being returned looking better than when I brought it in. These guys are the best and keep you informed as to the progress of repairs. Thank you Caliber!!" - Janet

"Caliber Collision Wylie has gone over, above and beyond my expectations while working and as they completed the repair to my Tahoe. Jaymee Estrada and Aaron Grossman have outshined any other advisors I have worked with, both were professional and knowledgeable and equally involved with my repair. They made every attempt to keep my promise date and even completed repairs a few days early at that! I was kept informed every step of the way. Upon pick up, I was greeted by Amanda Holman with a smile and she provided me with all pre-prepared paperwork for my vehicle. I would refer this repair center to all and will return should I ever need any additional collision repairs. Great teamwork Caliber! Great job! Jason Line" - JASON

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Coronavirus (COVID-19) Update

Actualización sobre el Coronavirus (COVID-19)

English | Español

At Caliber Collision, the safety and health of our customers and teammates is our highest priority. We will continue to follow the guidance of the CDC and local public health officials as we adjust our business practices in order to address current challenges.

First, we want you to know that we are taking the Coronavirus (COVID-19) pandemic seriously. Restoring the Rhythm of Your Life® means that we are taking extra preventative measures to protect our customers, teammates and everyone who enters our centers to keep them safe and healthy.

Each one of us is our own best defense against this virus.

Additionally, below are a few of the steps that we are taking:

  • Centers are cleaned and disinfected twice daily.
  • Our teammates will respect your space and will warmly greet you without a handshake. We will allow for adequate space between our teammates and customers (3-6 feet) during in-person interactions.
  • We ask that all customers remove all personal items from vehicles at drop-off.
  • We will provide digital paperwork if you prefer.
  • Customer vehicles are disinfected after all repairs are completed.
  • Our teammates are dedicated to hand washing between personal interactions and as many times as possible throughout the day. We encourage our customers to join us with frequent hand washing and the use of hand sanitizers.
  • If you become sick, please visit our centers at a future date, stay home and seek advice from your health care provider.

Thank you for your business and support.

En Caliber Collision, la seguridad y salud de nuestros clientes y compañeros de equipo es nuestra principal prioridad. Continuaremos siguiendo las indicaciones de los CDC y los funcionarios de salud pública locales mientras ajustamos nuestras prácticas empresariales a fin de abordar los desafíos actuales.

En primer lugar, queremos que sepan que nos tomamos en serio la pandemia del Coronavirus (COVID-19). Restaurar el Ritmo de Su Vida significa que estamos tomando medidas preventivas adicionales para proteger a nuestros clientes, compañeros de equipo y a todos los que ingresen a nuestros centros para mantenerlos sanos y a salvo.

Nuestra mejor defensa contra este virus somos cada uno de nosotros.

Adicionalmente, estos son algunos de los pasos que estamos tomando:

  • Los centros se limpian y desinfectan dos veces al día.
  • Nuestros compañeros de equipo respetarán su espacio y lo recibirán amigablemente sin un apretón de manos. Permitiremos un espacio adecuado entre nuestros compañeros de equipo y clientes (3 a 6 pies) durante interacciones en persona.
  • Solicitamos que todos los clientes retiren todos los artículos personales de los vehículos al entregarlos.
  • Proporcionaremos documentación digital si así lo prefiere.
  • Los vehículos de los clientes son desinfectados después de terminar todas las reparaciones.
  • Nuestros compañeros de equipo están comprometidos a lavarse las manos entre interacciones personales y cuantas veces sea posible durante el día. Alentamos a nuestros clientes a que se nos unan en el lavado de manos frecuente y el uso de desinfectante de manos.
  • Si se enferma, visite nuestros centros en una fecha futura, permanezca en casa y busque consejo de su proveedor de atención médica.

Gracias por su preferencia y apoyo.