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Coronavirus (COVID-19) Update

At Caliber Collision, the safety and health of our customers and teammates is our highest priority. We will continue to follow the guidance of the CDC and local public health officials as we adjust our business practices in order to address current challenges.

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Actualización sobre el Coronavirus (COVID-19)

En Caliber Collision, la seguridad y salud de nuestros clientes y compañeros de equipo es nuestra principal prioridad. Continuaremos siguiendo las indicaciones de los CDC y los funcionarios de salud pública locales mientras ajustamos nuestras prácticas empresariales a fin de abordar los desafíos actuales.

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At Caliber Collision, we always keep a hopeful eye on the horizon, looking for new ways to restore rhythm to the communities we serve. So, when local veterans and civilians get blindsided by bad luck and left without a vehicle, Recycled Rides steps in to get them back on the road.

Recycled Rides is a program that gives deserving drivers a newly refurbished vehicle and, hopefully, a newly refurbished outlook on life. In 2017 alone, we were proud to provide 60 veterans and families with transportation––more than ever before. In just the last month, dozens of Caliber teammates, insurance partners, parts suppliers and local businesses came together in a coordinated effort to surprise three heroes in need.

Bruce Lockwood is a Vietnam-era veteran who first served in the U.S. Air Force, dedicating his life to our country. Now, he dedicates his life as a civilian, working as a career counselor for veteran Marines. After his service, Bruce developed muscular dystrophy, but, since it wasn’t service-related, he’s not covered by veteran support services. To recognize Lockwood and help him get to work more easily, we were proud to refurbish a wheelchair-accessible car built specifically for him and surprise him with it on May 25. Now, after sacrificing to ensure our country’s freedom, he’s got the freedom to hit the road once again.


Bruce


After spending six years at Andrews Air Force Base defending our rights, Melody Mganga now spends her time supporting her two children––including her daughter, who suffers from sickle cell anemia. Earlier this year, Melody’s car broke down, making it impossible to balance her daughter’s care and a full-time job. To help, Veterans Bridge Home (VBH) in Charlotte, NC offered Melody part-time work taking care of her fellow veterans so she could make more time for her daughter. After hearing her story, we teamed up with VBH to surprise Melody and her family with a refurbished vehicle on June 8. Now, she can keep a steady job, keep taking care of her daughter, and keep life moving forward.


Melody


Last fall, Brianna Pettway’s two-year-old daughter, Ariane, was diagnosed with a brain tumor. To make things worse, just after treatment began, Brianna's car broke down, making the regular 35-mile journey to and from treatment a huge financial strain. On May 27, we were proud to give Brianna a newly refurbished car, helping her and her family stay by Ariane's side as she undergoes treatment. It was our pleasure to give back to Brianna, so she can give her daughter the strength to fight back.


Brianna


At Caliber, we are always humbled by the opportunity to serve our local veterans and civilians by providing the gift of mobility when it’s needed most. To find out more information about our Recycled Rides program, click here to visit the program page on our website.


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Coronavirus (COVID-19) Update

Actualización sobre el Coronavirus (COVID-19)

English | Español

At Caliber Collision, the safety and health of our customers and teammates is our highest priority. We will continue to follow the guidance of the CDC and local public health officials as we adjust our business practices in order to address current challenges.

First, we want you to know that we are taking the Coronavirus (COVID-19) pandemic seriously. Restoring the Rhythm of Your Life® means that we are taking extra preventative measures to protect our customers, teammates and everyone who enters our centers to keep them safe and healthy.

Each one of us is our own best defense against this virus.

Additionally, below are a few of the steps that we are taking:

  • Centers are cleaned and disinfected twice daily.
  • Our teammates will respect your space and will warmly greet you without a handshake. We will allow for adequate space between our teammates and customers (3-6 feet) during in-person interactions.
  • We ask that all customers remove all personal items from vehicles at drop-off.
  • We will provide digital paperwork if you prefer.
  • Customer vehicles are disinfected after all repairs are completed.
  • Our teammates are dedicated to hand washing between personal interactions and as many times as possible throughout the day. We encourage our customers to join us with frequent hand washing and the use of hand sanitizers.
  • If you become sick, please visit our centers at a future date, stay home and seek advice from your health care provider.

Thank you for your business and support.

En Caliber Collision, la seguridad y salud de nuestros clientes y compañeros de equipo es nuestra principal prioridad. Continuaremos siguiendo las indicaciones de los CDC y los funcionarios de salud pública locales mientras ajustamos nuestras prácticas empresariales a fin de abordar los desafíos actuales.

En primer lugar, queremos que sepan que nos tomamos en serio la pandemia del Coronavirus (COVID-19). Restaurar el Ritmo de Su Vida significa que estamos tomando medidas preventivas adicionales para proteger a nuestros clientes, compañeros de equipo y a todos los que ingresen a nuestros centros para mantenerlos sanos y a salvo.

Nuestra mejor defensa contra este virus somos cada uno de nosotros.

Adicionalmente, estos son algunos de los pasos que estamos tomando:

  • Los centros se limpian y desinfectan dos veces al día.
  • Nuestros compañeros de equipo respetarán su espacio y lo recibirán amigablemente sin un apretón de manos. Permitiremos un espacio adecuado entre nuestros compañeros de equipo y clientes (3 a 6 pies) durante interacciones en persona.
  • Solicitamos que todos los clientes retiren todos los artículos personales de los vehículos al entregarlos.
  • Proporcionaremos documentación digital si así lo prefiere.
  • Los vehículos de los clientes son desinfectados después de terminar todas las reparaciones.
  • Nuestros compañeros de equipo están comprometidos a lavarse las manos entre interacciones personales y cuantas veces sea posible durante el día. Alentamos a nuestros clientes a que se nos unan en el lavado de manos frecuente y el uso de desinfectante de manos.
  • Si se enferma, visite nuestros centros en una fecha futura, permanezca en casa y busque consejo de su proveedor de atención médica.

Gracias por su preferencia y apoyo.