Aug 27, 2020
""These guys are super awesome. I took my car to get inspected and I was greated happily by EJ (Minte) and Isaiah who showed so much professionalism and assisted me on getting my damage inspection. Dale is a very knowledgeable person and he wrote my estimate and explained everything after he wrote it and I'm happy I took my car there and I will make sure to recommend anyone to take their car to this caliber because they are just super awesome in the job they do and the quality of their work."" - Erika N.Aug 27, 2020
"Stopped by for my estimate appointment, was impressed by the friendly staff & estimator Dale. He was able to estimate my vehicle in a timely manner, I'll deff be back for repairs." - Rodrigo M.Aug 27, 2020
"Very knowledgeable & effective shop. The staff took the time to understand my situation and fix it right away. Someone hit my mirror while it was parked, since it was a minor incident I decided to pay out of pocket. They were able to get the job done the same day! Highly recommend this location." - Gabriela P.Aug 26, 2020
"I came by to obtain an estimate, the staff was very helpful by going above & beyond, I plan to have my vehicle repaired here. Isaiah and Minte helped me out, they were wonderful!" - Heidi L.Aug 26, 2020
"AMAZING body shop! I was very hesitant to take my car to a body shop. I didn't want to feel intimidated because i've never had to go through this process but I decided to give it a shot and not send my husband or son. I was very pleased on the level of professional this shop has. Minte & Isaiah were wonderful, they explained the process step by step for me. The communication I received from Isaiah throughout the process was mind blowing, he gave me a completion date the day I dropped off which wasn't expected. When I came to pick up, Minte stated they were able to buff some scratches complimentary, it was flawless! Isaiah then proceeded to take my payment, and go outside with me to show the exceptional work that was done. They actually cared which is very rare to find, I deffinatly recommend this Caliber Collision location!" - anton sheehannAug 14, 2020
"NICK IS THE MAN!!!!!!!! I normally don't write reviews but I felt obligated to for this instance. When I say that customer service is rare nowadays, I mean RARE. Unicorn Rare. The professionalism and high level of customer service I received here (from everyone from front desk to enterprise) was incredible and refreshing. I took my corolla here (yeah, that's right. a corolla) and they made it look brand new!! I couldn't believe my eyes. before this, I had thought about trading my car in but now it just looks so good, I cant bring myself to part with it!! Hope I never have to come back but if I do, I know where im going and you should too!!" - N C.Aug 14, 2020
"My experience with Caliber Collision in White Plains,MD was excellent. The staff was extremely professional and friendly. Work done was great and the repairman was great. The repairman resolved my issue expediently, and the work was completed far quicker than expected. Definitely the place to go!" - Angelo P.Jul 29, 2020
"The staff, in the office and in the shop, could not have been more helpful. The cost was explained and we were offered options to keep down the cost - since we were not using our insurance. The repair is perfect and the job was completed earlier than promised. If we ever need auto body work done again, this is the place we will go." - Eloise C.Jul 28, 2020
"Dropped my car off here to have some body work done and I was so impressed and left so happy. I worked with Isaiah and he was so knowledgeable about everything and kept me informed every step of the w"
"IT HAs been a year since I had my truck
repaired and they did a fantastic job. They went above and beyond to do a more than satisfactory job" - jan
"I recently took my 2007 Lexus LS-460L to Pohanka Collision Center, located at 16 Sweetley St, in Alexandria to have the Left Driver Mirror rear view mirror replaced. The service was excellent. The Customer Service Representative, Winston Rivas, was very courteous and professional. I would highly recommend Pohanka Collision Center , of Alexandria in the future.
Once again "a job well done"." - Stanley
"I am happy to have taken my car here. Not only did they do a good job in reversing the collision damage, they got my car to me earlier than estimated and kept me updated as to the status." - Ian
"The staff at the Sweeley St location were courteous and helpful. The work was completed in timely fashion, and the car looks great. Would definitely recommend to others." - Lisa
"On a scale of 1 to 10, I rate my satisfaction with Caliber Collision with the quality of the work done to my vehicle as a 10.
I would rate the customer service I received from the shop as a 10.
The vehicle was ready when promised by the shop.
After repair, it was not necessary to return for additional work.
The shop kept me adequately informed during my car repairs and when it was ready for pickup. They interfaced professionally and quickly with USAA, my car insurance provider.
On a scale of 1 to 10, where 1 is very unlikely and 10 is very likely, I recommend the shop to a friend as a 10.
Additional value offered by the Pohanka Collision Center's Caliber Collision Company is that they provided a warranty on all repairs made to my car. Additionally, they provided detailed (verbal and written) instructions how to wash the car and where not to park for the first 30 days; what type of car wash systems, what wash cycle to use, and advice to not wax, buff or detail repainted areas of my car for up to 90 days. They additionally provide ling-term paint protection advice details.
I am thoroughly convinced that the Caliber Collision of Alexandria provided me Outstanding service and recommend their use to USAA and to my friends needing car collision repairs.
//s// CDR John H. Bartol Jr." - Jay
"I have had repairs made by Caliber to two of my vehicles and they have been completed very satisfactorily. All aspects of their repair process is excellent. I highly recommend this shop for auto body repairs." - Dick
"Good service. Vehicle was repaired as promised. Good communication, keeping me abreast of everything that was going on. They drove my vehicle to a specialty shop for repair and picked it up from there. Nicely cleaned inside and out when they were done, nice touch! Only suggestion is to ask customer to call before picking up vehicle because in my case my car was apparently off site, so someone had to pick it up and drive it over to Caliber Collision, took about 25 minutes. Just let us know that's the case and we can come in closer to when the vehicle is actually on property. Overall well done, nice people, repair well done!" - Joseph
"The employees at this Caliber Location were very responsive, gave honest appraisals of both the work and timeline, and were always extremely helpful. More importantly, was the meticulous work and attention paid to my vehicle. When I came to pick up my Ford, they took the time to go over every detail of the work and do a thorough wall through of the vehicle (which they washed, cleaned the interior, and waxed). The car looked brand new and I couldn't tell if there had been so much as a scratch to my rear bumper area or side door panel. In short, I would highly recommend this Caliber shop in Alexandria for your auto body needs." - RONALD
"Once again, impecible service, friendly comms, work done right and ahead of time estimate." - Bob
"I am satisfied with the body work performed to my vehicle . Repairs were completed before promised date and staff was willing to work with me on additional details. I would recommend this body shop, especially to those who live in the Alexandria Old Town neighborhood." - Emir
"The services was wonderful, very prompt, completed on time, looks almost like new, Frances" - Frances R
"Very correct business!" - Charles
"The total expierence was excellent from start to finish. We were kept informed on a daily basis to the status of our repair. Our agent Beth was totally professional and helpful during the entire process." - Frank
"Caliber Collision is wonderful! My car was repaired quickly, I was informed every step of the way, and they worked with my insurance company to handle my case. The car looks perfect! Thank you!" - Kristin
Rated 5/5 based on 9 customer reviews.
- Young E.