Dec 13, 2019
"I have nothing but good things to say about this place. I was recently sandwiched between two cars exiting the highway, and their insurance company sent me here. Fabian did a great job on the car it self, and at keeping in touch about how much progress they'd made. I took my slug bug in on fridayand it was done by tuesday. They replaced the bumper, repainted it, cleaned it, and gave me the printouts from them running a scan on the engine. They even fixed things I hadn't expected. They replaced my tail lighthousings (they were cracked before the accident), and fixed the blinker/taillight issue I'd been trying to fix myself for two weeks. Ths staff was excellent, always a joy to speak to, and always sure to respond right away if they missed a call. They also called to follow up. My blinker had started acting up again, so they said to bring it back in and they'll fix that too. They give a lifetime warranty on all their work. Overall great experience." - Eric R.Dec 13, 2019
"Our vehicle had some damage from a piece of debris on the freeway. Everyone at Caliber was friendly. They kept us up to date on the status of the repairs, and everything was finished earlier than I expected. Great staff, great service, great quality work. They did all the work with the insurance for us, so we were in and out, hassle free." - Laura I.Dec 13, 2019
"I have nothing but good things to say about this place. I was recently sandwiched between two cars exiting the highway, and their insurance company sent me here. Fabian did a great job on the car it self, and at keeping in touch about how much progress they'd made. I took my slug bug in on fridayand it was done by tuesday. They replaced the bumper, repainted it, cleaned it, and gave me the printouts from them running a scan on the engine. They even fixed things I hadn't expected. They replaced my tail lighthousings (they were cracked before the accident), and fixed the blinker/taillight issue I'd been trying to fix myself for two weeks. Ths staff was excellent, always a joy to speak to, and always sure to respond right away if they missed a call. They also called to follow up. My blinker had started acting up again, so they said to bring it back in and they'll fix that too. They give a lifetime warranty on all their work. Overall great experience." - Claudell B.Dec 11, 2019
"Fabian Aburto and Tim Reynolds were great..I couldn't ask for better service..customer service was awesome and the service they provided was beautiful" - Ron R.Dec 5, 2019
"My car was actually taken to the Collins location from a different Caliber. Although this initially concerned me, I was contacted by Fabian and told that he would be in charge of contacting me and letting me know the status of what was going on a regular basis. Not only did Fabian keep in contact with me regularly he helped take total control of working with my insurance authorizing addition work. He went above my expectations and was honest and upfront about everything. I'll definitely refer my friends & others to this location. The staff was quite helpful to those folks waiting for their cars also!" - Joseph Clay D.Dec 2, 2019
"Excellent service" - Dana SamoneNov 26, 2019
"Exceptional customer service. I would recommend Caliber Collision to anyone in need of body work. They make you feel at ease and comfortable. Just such a great team." - GeeNov 12, 2019
"Fabian was incredibly sweet & knows how to give great customer service... I definitely recommend!" - Ed W.Oct 31, 2019
"I have had my vehicles repaired at this location for years. Allan fixes my truck in record time. Ed W" - JoAnna SwoyerOct 23, 2019
"Great, fast service after MVC!"
"trying to back out of our garage with the drivers door open my wife bumped into a bin in our garage. This slight bump caused our door to not close properly. It was catching our front fender as we opened and closed it. My wife came to your location to see if it could be looked at or make an appointment. She was greeted by lady in the front who was very friendly when she arrived. This lady looked to see if a tech was available that early and there was. The tech looked at it and asked if he could have the key and said he'd be right back. Within 10 minutes the tech handed my wife the keys and said all is good. My wife being surprised asked what that meant and how much she owed. The tech explained it was an easy fix and there was no charge. I cannot tell you how happy she was that the repair was done so easily and the she would not be charged. This is the reason we will use Caliber Collision in the future. Thank you for having quality employees. - Kenny H. " - Kenny
"Outstanding service in repairing my Honda Odessey. Inspection after the repair revealed that the side door mechanism had not been correctly restored. The immediately worked to resolve the problem and the van was ready the next day." - F
"I would like to thank Center Manager Chad Mitchell for taking care of my car back in March. I was able to drop my car off and get to a rental the same day. My adjuster Walter kept me informed on the status of my repairs throughout the process. The work done was outstanding. I remember telling Chad that my car looked better than when I first bought it certified pre-owned. Thank you Chad, Walter and Caliber for getting me on the road again!" - Rodolfo
"My wife's car was involved in an accident.took it to the Progressive center had concerns on which repair shop would be fixing my vehicle...ended up having the car repaired at Caliber Collision on Merrill Road...car looks better than before the accident...they match the paint perfectly and they also polished the other headlight so it would match my new one that was replaced..would recommend this facility to anyone thank you Billy Rutland and his amazing crew at Caliber for restoring my car to like new condition..they really turned a bad situation into a good one..." - David
"Great experience! Very responsive and proactive. I loved how they kept me up-to-date. Highly recommend! Great work!" - S
"The Four Mile Run Caliber auto body shop was exceptionally customer focused. I received regular, ongoing update calls and was able to ask questions to which they always had the answer or got one. The service was very positive, friendly, committed, and responsible. I also was impressed how GEICO has an adjustor on site and how well Caliber and GEICO coordinate with the customer. A+" - SH
"Everyone was very friendly and AJ kept me posted every step of the way. Keep doing great work ladies and gentleman !!!!!! Thanks to you all!!!!!!" - Jackee
"I went to drop off my car on a Monday and was provided with exceptional customer service left and right. They provided details on how the process works. The highlight to the trip was knowing that they would take care of the communication with my insurance company so I wouldn't have to deal with it. I appreciate how prompt they were with getting my rental situation taken care of. I received a follow-up/status update on my car two days later, which I appreciate someone provide attention/service to my auto. Great people, great customer service all around. Thank you all!" - Milanie
"This is was such a good experience. So much better than other collision repair places! Steve who helped me through the whole process and Katya who scheduled me in a snap, where amazing. This process was so easy, quick, seamless, and effortless for me. I honestly don't know what to do besides recommend this place to everyone. These two were the nicest and incredibly helpful people I know in the repairs industry. They pay attention to the details, and helped me out when I needed it completely last minute. My insurance agent was supposed to schedule the appointment, but did not -.-... and Kat squeezed me in last minute, before I had to head to work(what a life saver, am I right?). Steve from the moment we met was extremely professional and made me feel like I was being taken care of. He kept me in the loop the entire time and came out and dipped down my car a little more (I thought the white buffer they used was missing paint, yes I felt stupid when I found it was just buffer...) once it wiped away, the car was perfectly fine. The car was so clean and perfect, it looked brand new. Steve explained everything and took the time to add extra detail.
I'm serious when I say the reason I recommend this place is because of those two. And I will be recommending and going back because of employees like these two! Thank you caliber for being better than stupid other collision repair places and other rude, annoying, physically draining, never ending repairs places." - Kipling
"Work done on my Chrysler 300 was excellent. Customer service was outstanding. Caliber Collision earned my business and recommendation." - Noel
Rated 5/5 based on 10 customer reviews.
- Laura Ashley Irons