Jun 24, 2020
"AMAZING SERVICE! I had my very first accident and was really nervous about the process of fixing my car. The front desk agents reassured me that they will make the whole process painless. They... more" - Milaura S.Jun 24, 2020
"AMAZING SERVICE! I had my very first accident and was really nervous about the process of fixing my car. The front desk agents reassured me that they will make the whole process painless. They answered any questions I had and eased all of my worries. Ken was my mechanic and he communicated EVERY step of the way. I knew exactly what was going on with my car and they finished all the repairs by the date they told me. I can't say enough amazing things about this place. This will be my go to place if anything happens to my car again. Thanks for the amazing service!" - Sara BernsteinJun 16, 2020
"Great service 👏" - Gina McDowellJun 15, 2020
"Courteous and they do great work" - David B.May 26, 2020
"I was presented with the choice of several auto repair shops located in Northwest Austin to repair my truck. Out of those presented, I chose Caliber Collision off McNeil Drive to perform the work based on many positive reviews. Based on my own experience, staff members at this location were extremely friendly, caring, helpful, professional, and very skilled. From the moment of the initial phone call and well after the repairs were made, I have been more than satisfied. Also, they were able to assist me with another repair issue unrelated to the accident. And yet again, my expectations were met and I was totally satisfied. Those that I worked with directly were Tony C., Chad B., and Melissa S. All great folks who I respect and have my at most confidence. Caliber Collision McNeil is a Five Star facility. 100% thumbs up!" - David B.May 26, 2020
"I was presented with the choice of several auto repair shops located in Northwest Austin to repair my truck. Out of those presented, I chose Caliber Collision off McNeil Drive to perform the work... more" - AltafMay 25, 2020
"My car was repaired to my satisfaction by Caliber Collision. Had a minor problem which was promptly corrected after Chad intervened. Chad was exceptional in his dealings and delivered the car in great shape." - Lauren S.May 21, 2020
"They did a great job fixing my car! It looks just like new and I could not be happier. I was updated on the status of repairs regularly and the text messages were awesome! I didn't have to call them and ask for updates ever. They were done with it in a reasonable amount of time for the work they had to do and were very thorough in their repairs and quality. Truly impressed with their service!" - Lauren S.May 21, 2020
"They did a great job fixing my car! It looks just like new and I could not be happier. I was updated on the status of repairs regularly and the text messages were awesome! I didn't have to call... more" - Charles M.May 3, 2020
"My car was rear ended and Calliber made this inconvience super easy. Everyone there was professional and extremely friendly especially Daenna and Anthony. The work was done flawlessly and in record time!! I was impressed to even get updates on my car on a weekend!!"
"I strongly recommend McNeil caliber collision to everyone. I have taken cars to this place for a couple of years now. The first time Justin took a very good care of my car. The body of my 16 years old beat up minivan looked amazing afterward. He even paid for an extra day of my rental car when my insurance denied it. Joe was the next person we met when I took my daughter's car in. He managed to fix our car free of charge. I'm completely satisfied with prices, workmanship, and customer care at caliber collision at McNeil location.." - Maryam
"There is not a drop down for the 132322 N. RR 620 Austin, Texas 78750, so I put the nearest location on the list. My review:
Shayleen Powell was outstanding in the handling of my car repairs. She definitely deserves a "10" in all categories. The repairs were done sooner than the original estimate, which I appreciated. The technicians that did the repair work also deserve a "10" for their efforts. I am totally satisfied with Caliber Collision and recommend this location. As an aside, I never received the short survey in April for the repair work. So I am sending Caliber Collision the survey by this method. Any question that would be in the survey deserves a "10 - the best!"
John" - John
"I was blown away by the outstanding customer service shown by your estimator, Cory Simon! Cory was prompt and courteous throughout the claim process - going above and beyond my expectations by showing genuine compassion for my situation, walking me through the process and engaging me in a polite and professional manner. It's not all that often that I am delighted by an employee's care, however I certainly was in how Cory managed my experience. Thank you so much for hiring such a wonderful employee!" - Doug
"Had a very good experience with this location. They were very professional. Kept me updated with the progress of the car and finished work before time. One suggestion: As this location is closed on weekends, it would be really helpful if you have a drop box for the keys. We do not have to make a separate trip just for the keys to be dropped off." - Sanghamitra
"Excellent workmanship and repairs. They kept me informed along the way." - Elizabeth
Rated 5/5 based on 10 customer reviews.
- Milaura S.