Jan 24, 2020
"Another driver sideswiped our 2020 Nissan Altima while pulling into the parking space next to us. The driver's side door and mirror were damaged. Fortunately the driver admitted fault and his insurance company agreed to pay for the repair of our car. I chose the Caliber Collision across from the Sonic on McNeil Drive between Parmer and US 183 because it is less than 10 minutes from work. Check-in was a snap and took less than 5 minutes. Caliber called Enterprise who gave me a ride to their store on 183. My advisor Micah kept me updated throughout the repair process. Since my vehicle is a 2020, parts are hard to come by so it was difficult finding the replacement mirror glass. Micah advised me of the delay and also kept Progressive updated so they would extend my rental car authorization. Micah continued to keep me updated when the replacement mirror glass was found and installed. In the end, the "delay" ended up being a non-issue. I was able to pick up my car with all repairs completed. You can't tell that it was ever damaged. I hope that there is no need to have my car repaired again, but if I do, I am definitely going to choose Caliber Collision ." - Natasha JohnsonJan 21, 2020
"I recently had my car in this shop for a few weeks and I have to say, I have never had a better experience with car repairs / customer service at a mechanic shop in my life. Everyone from front desk help to the GM Chad - were incredibly personable, helpful and concise. This staff is consistent with updates and ensuring that your car is as safe as possible before sending off. Thank you so much Chad for restoring my car and making it as smooth as a process as possible." - Lenny WhiteDec 25, 2019
"Great work, great service!" - Charles GravesNov 28, 2019
"Nice staff." - Jose SanchezNov 23, 2019
"Esmi was awesome, great customer service" - Alan DunnSep 14, 2019
"Great customer service and outstanding work."
"I strongly recommend McNeil caliber collision to everyone. I have taken cars to this place for a couple of years now. The first time Justin took a very good care of my car. The body of my 16 years old beat up minivan looked amazing afterward. He even paid for an extra day of my rental car when my insurance denied it. Joe was the next person we met when I took my daughter's car in. He managed to fix our car free of charge. I'm completely satisfied with prices, workmanship, and customer care at caliber collision at McNeil location.." - Maryam
"There is not a drop down for the 132322 N. RR 620 Austin, Texas 78750, so I put the nearest location on the list. My review:
Shayleen Powell was outstanding in the handling of my car repairs. She definitely deserves a "10" in all categories. The repairs were done sooner than the original estimate, which I appreciated. The technicians that did the repair work also deserve a "10" for their efforts. I am totally satisfied with Caliber Collision and recommend this location. As an aside, I never received the short survey in April for the repair work. So I am sending Caliber Collision the survey by this method. Any question that would be in the survey deserves a "10 - the best!"
John" - John
"I was blown away by the outstanding customer service shown by your estimator, Cory Simon! Cory was prompt and courteous throughout the claim process - going above and beyond my expectations by showing genuine compassion for my situation, walking me through the process and engaging me in a polite and professional manner. It's not all that often that I am delighted by an employee's care, however I certainly was in how Cory managed my experience. Thank you so much for hiring such a wonderful employee!" - Doug
"Had a very good experience with this location. They were very professional. Kept me updated with the progress of the car and finished work before time. One suggestion: As this location is closed on weekends, it would be really helpful if you have a drop box for the keys. We do not have to make a separate trip just for the keys to be dropped off." - Sanghamitra
"Excellent workmanship and repairs. They kept me informed along the way." - Elizabeth
Rated 4.8333333333333/5 based on 6 customer reviews.
- Scott S.