Oct 9, 2019
"The passenger side exterior rear-view mirror on our GMC Yukon snapped apart, unbroken but in pieces, as we exited our garage. I made an 8am appointment and took it to Caliber Collision where service advisor Ray Alexander spent 20 minutes in the driveway reassembling the mirror and housing to perfection. We consider this to be an exceptional customer service experience -- I am very pleased and will gladly recommend Caliber Collision to our friends and clients. Thank you, Ray! 👍🏽👍🏽 Kevin Cook Wednesday 10/9/19" - Sallie C.Oct 9, 2019
"The passenger side exterior rear-view mirror on our GMC Yukon snapped apart, unbroken but in pieces, as we exited our garage. I made an 8am appointment and took it to Caliber Collision where service advisor Ray Alexander spent 20 minutes in the driveway reassembling the mirror and housing to perfection. We consider this to be an exceptional customer service experience -- I am very pleased and will gladly recommend Caliber Collision to our friends and clients. Thank you, Ray! Kevin & Sallie Cook Wednesday 10/9/19" - FranX LeungOct 8, 2019
"10/7/19 - Our sedan got into a fender bender with a badly dented corner on the back bumper. Brought the car here (had a reservation) and everybody was very friendly and helpful. The process was pretty smooth. The admin called the rental car place to have someone pick me up. The rep who handled our car took photos and circled other dings and scuff marks collected over time. So far so good. I'll update this review after the car is returned to us." - Larissa D.Oct 7, 2019
"I had a great experience getting my car fixed after a fender bender. The staff was so quick to respond and get my parts ordered. Then, they kept me updated on timing and communicated with my insurance to approve extra costs. I had Barry help me with my process and he was very helpful, kind and professional. They want you to get your car fixed and get back to your normal life and it shows! I highly recommend it!" - Yaman S.Oct 7, 2019
"This is second time I needed their services in 1 month.. It is so frustrating to be in a situation like this. But these guys again proved to be gentlemen and addressed all my concerns, and more. Hopefully I won't need them again but if I do I won't be going anywhere else for body shop work. Hats off to Ray and his manager Brett." - Yaman SubeiSep 20, 2019
"Outstanding team. Drop off and pick up so easy. When I arrived they had the rental company pick me up from their shop. Above all Ray was a gentleman he not only fixed what I paid to get fixed, he also touched up the entire vehicle fixed scrapes that were not part of the job, and detailed my car! They were 5 star class treatment highly recommend and ask for Ray!" - Charlie DouglasSep 13, 2019
"Caliber in Bedford Texas at 3825 Airport freeway repaired my car after a collision and they did a great job. After the main repairs were done which were quite extensive, there was one minor problem that needed some touchup paint and a small piece of plastic trim was missing but I took it back the next day and they fixed the paint flaw with touchup paint and replaced the missing piece of plastic trim all while I waited. It looks perfect now and everything works and the new paint job looks good. These folks are this location are very nice and very helpful. They are also on the State Farm prime repair center list and that makes everything easy. I would most certainly come back here for future collision repair if needed." - Charlie D.Sep 13, 2019
"I recently got one of my cars repaired at this Caliber Collision center in Bedford Texas at 3825 Airport freeway. The repairs were fine except for one fairly minor flaw on a fender. Some white paint was showing in a place where it should have been dark and a piece of trim was missing. I brought the car back the next morning to show them what was missed and they were very kind and they fixed the repair flaw right then while I waited. It took about an hour and it was perfect when they brought it back. This was a major collision and there was major damage to the right side so it would have been easy to overlook a small flaw like this but they fixed it right then as soon as I brought it back in. These people were very nice and polite and they do good work. They did a great job repairing this collision damage on my car and I can't tell it was ever in a wreck. There are no rattles, no loose parts, everything works, power windows and power door locks work, the power mirror controls work and the new paint job and body work looks great. I would most certainly come back to this Caliber Collision shop if I needed to and after my experience here, I would not look around for anywhere else to get a collision fixed. This shop is also a State Farm prime repair center so if you have State Farm, that makes it really easy to get your car fixed here. They bring the rental car to you at this Collision center and you can drop off the rental back at the Collision center when repairs are done on your car. The people are very nice and very helpful so this was a win any way I look at it. Thanks for the great service! You folks at this Caliber Collision repair center deserve a five star review so here it is!" - raul fernandez diazSep 7, 2019
"I am very grateful and happy with my car the work that was done was excellent, good team especially Ray" - Phyllis YandleAug 27, 2019
"Awesome customer service and excellent work!"
"Great job. Looks like new!!!" - Randy
"Cannot say enough about the folks at the Bedford location. While dealing with issues such as this in everyday life can be a hassle, Jay and Tabitha were a pleasure to work with.
Jay kept me updated as promised w/texts and phone calls, while Tabitha couldn't have been nicer, offering water or coffee. Even offered the office lunch of BBQ. The repairs were seamless, as it looks brand new, and delivered when promised. I would refer them to anyone in need of body repair, and will as I live in the area! Thanks folks!" - Terry
"Very professional. Michael kept me informed of progress. Excellent work. Looked great. Couldn't ask for more. - Doris" - Doris
"Outstanding customer service and body work. Michael and team did a great job." - Lynne
"I took my car to Caliber for an opinion and/or estimate on some minor damage to the rear bumper cover. The rep looked the damage over and asked me to pill into a shop bay where a tech took the cover loose, made some adjustments and fitting, and put the cover back together-good as new. Caliber declined to charge me for this incredible courtesy. My family has had incredibly good service from this shop over several years and two teenage drivers. It is very refreshing to receive such remarkable attention and courtesy and it confirms that I will always use Caliber when things happen in the future.
Judge Bill Harris" - Bill
Rated 5/5 based on 10 customer reviews.
- Kevin Cook