Mar 17, 2020
"'Accidents Happen' - so the saying goes. All your day's plans have now been side lined due to one false step at an intersection. The reality slowly sets in as you call in the claim, reschedule your day and make acquaintances with a body shop. You're tired, possibly soar from injury (hopefully not) and now some team, whom you've never met previously will essentially tear down your favorite car or truck in the first step towards the recovery process; discovery. "You will never be the same" - you quietly whisper to your favorite vehicle in the shop yard before leaving. "But I'll see you in a few weeks and we'll go for a drive again." You thank the team you just met and drive home in your new rental. Things feel slightly better - but you know in your heart, your favorite ride wont drive like she used to. A few days go past and you are contacted by a man named Neil. Don't mind the New England accent (unless of course you are originally from New England and understand that this accent generally equates to highly competent guys that can do just about anything - typically in below freezing temperatures.) Neil will run through the proposal and address your issues well before you do. He'll cover the difference between new and salvaged parts, logistics, estimated costs, schedule......pretty much any detail impacting your repair plan. 'We good then?' He'll ask. You say "Yes' (not because you need to - but rather because you actually feel that way.) and sign the bottom of the proposal, thus beginning the start of your re-build. A few weeks go past (as in my case) - and you are wondering what they have done with cars these days, as your shiny rental turns itself off at every stop light to save fuel and beeps loudly anytime any object larger than a tennis ball comes within 5 feet of it. During this time, Neil has kept you informed on progress made in relation to schedule, dealings with insurance and any other detail influencing the delivery date. His final call to you is tell you simply 'Come pick her up!' You head back to the shop, actually okay now with the idea that your ride will be a lesser version of itself. You arrive and realize that you couldn't have been more wrong. Bright and shiny, looking like just off the lot - no evidence what so ever that you were center punched at an intersection three weeks ago. 'I bet it feels different to drive' you think alone. You get the keys, take it around the block and you're pleasantly surprised. It handles better, feels tighter in wheel with even a hint of extra pick-up. Wrong you are again. 'Lesser version' fades as 'full recovery' comes into view. And back to normalized life you head. To Neil Demers and his highly trained staff at Caliber Collision, Lomita. - My Sincerest Thank You for an exceptionally smooth process and giving me back my favorite ride in better shape than before the accident itself. High Level Team! Respectfully, Erik Blanchard" - Bikram D.Mar 3, 2020
"I had to come here as it was one of the places recommended by the Insurance of the person that backed up into me. Honestly, it was just a treat from the easy appointment and no wait time to the very nice receptionist. The person assigned to me was Dayon and he was pretty much the nicest guy I have EVER met in a collision shop environment. He kept finding ways for me to AVOID doing unnecessary repairs instead of upselling me in what else I may need or may be wrong with the car. If there is any other time I have an issue with my car - I am going straight back here, no question. By the way - the repair was about a third of the cost quoted to me by the BMW dealership." - Todd H.Feb 26, 2020
"They are really considerate of the fact that you are most likely dealing with an annoying situation, having to deal with car repairs, and they make the whole process as smooth as possible. It was a pleasant surprise, and I'm happy to recommend them." - David R.Feb 26, 2020
"Caliber Collision is a great place to come for business they've assisted me with all my car inquiries. The staff is very friendly and patient the customer service there is great the environment is friendly and they take care of their customers at a high level" - Seilune P.Feb 25, 2020
"I had a car accident 3 months ago, someone bumped into my 2 right side doors. I went in a morning to Caliber Collision on Robertson. Ray and Dayon welcomed me friendly. They looked at my car and told me I would have an estimate by the end of the day. Only few hours after I received the estimate, thank you Dayon for your professionalism. They informed me that they will keep my car for 3 weeks. Ray went beyong and organized a rental car for me, it was a detail that made a difference comparing to other body shop car repair!!! I was surprised went they called me earlier than the 3 weeks to te tell me that my car was repaired. Went to pick it up, it looked great!!! Bravo to the team!!! I am recommanding you to go there if you are looking for professional friendly people who made the job done properly!" - Dale S.Feb 25, 2020
"The shop at 3040 Robertson is great. The best thing is that they communicate well. They explained how they would do the job and what parts were needed. They kept in touch and the job was done earlier than expected. And they saved me money. Thanks Ray." - Mallika S.Feb 7, 2020
"I cannot say how wonderful the staff and quality of service is at Caliber. Everyone is always so kind and efficient plus they tell you the truth about whatever you need done. It can sometimes feel intimidating to go to mechanic centers but I've always felt welcome and I always leave knowing my car is even better off than before." - Arnaud PinelJan 29, 2020
"End of December 2019 someone just randomly t-boned us. We went to Caliber Collision on S. Robertson to have our car fixed. The insurance company highly recommended them to us. First they were very professional, very kind, and kept us updated during the process. Second the cherry on the cake is that they were able to finish the work few days before they estimated it to end. Amazing team with a great leader, Ray M. is very nice, and made us feel better when we were very stressed out. Our car was fixed perfectly and came out as new. We did not have any problems, the system is transparent, they are clear with what they do, they communicate with the client, I am glad I went there and let them fix our car. I highly recommend this place." - Arnaud P.Jan 29, 2020
"End of December 2019 someone just randomly t-boned us. We went to Caliber Collision on S. Robertson to have our car fixed. The insurance company highly recommended them to us. First they were very professional, very kind, and kept us updated during the process. Second the cherry on the cake is that they were able to finish the work few days before they estimated it to end. Amazing team with a great leader, Ray M. is very nice, and made us feel better when we were very stressed out. Our car was fixed perfectly and came out as new. We did not have any problems, the system is transparent, they are clear with what they do, they communicate with the client, I am glad I went there and let them fix our car. I highly recommend this place." - Ashley Z.Jan 25, 2020
"I brought my car here when I got into a small accident. The staff and especially the manager Ray were all so fantastic. The process was so quick and easy. I will be sure to refer all my friends and family here!"
"Fantastic job. It was a very pleasant experience after having such an unpleasant one when my car was hit.I highly Jay for keeping me informed." - sandra
"Jay was awsome! He is very professional, sincere and efficient. Always repaired the car quicker than expected. He works beyond expectations. Thank you!" - Ulara
"I have worked with a couple of the Caliber Center over the years. Most recently the Beverly Hills location. In general I have found all of their employee's to be kind, courteous, and very professional. The quality of the work is exceptional and my vehicle has always looked great upon return.
The most recent service person I delt with was a gentleman named Cameron. He made the process smooth, was extremely helpful, kind, and caring.
I had experienced two vehicles having been totaled within 60 days of one another. Cameron and his staff got me through the process quickly.
Thank you Cameron and the Beverly Hills Caliber staff." - Laurence
"Your professionalism, attentiveness, and courtesy are unmatched to any company I've ever experienced. Thank you." - Barry
"Great place! and thanks for the quick fix! i highly recommend." - Adan
Rated 5/5 based on 10 customer reviews.
- Verne B.