Nov 30, 2019
"These guys were amazing, they made the entire process of repairing our wounded Beetle smooth and efficient. Caliber was on the list of approved providers for State Farm Insurance, so we contacted them. From the charming receptionist, Grace, to our Collision Concierge, Anthony, the staff was friendly and helpful. Over the years have had the need for the services of different auto body shops now and then, and this was by far the best experience I have had. Efficiency is one thing, but without quality work it wouldn't mean much. No problem here! The repair was done in 3 days and was perfect. No sign of any bondo bumps, the curve of the fender was perfectly smooth with a sharp edged highlight! No orange peel on the paint, an exact color match that made it impossible to tell anything had ever happened. Our bug looks like it just came off the showroom floor. They even contacted a local Hertz outlet to help us line up a rental for the couple days they needed to make the repair. From beginning to end, this was by far the best quality work I have seen, performed efficiently by a professional and personable crew of experts. I hope I don't need their services again, but I know exactly where I will come if I ever need any auto body work again!" - Rich R.Nov 16, 2019
"5 STARS overall for customer care, quality and honesty! Went in to get a quote (without insurance) and was greeted by Julio who instantly made me feel welcomed. Julio did not pressure any unwanted business, he was honest, reasonable and most importantly fixed my car trouble! If you go in, I recommend asking for Julio but overall all the workers at this location seemed very welcoming. I will 100% come back when needed in the future. Thank you Julio and Caliber Collision" - Anastasia L.Nov 13, 2019
"I am so pleased with the repairs done on my vehicle. Anthony was so helpful and professional, he went above and beyond to help me with all my questions and concerns. It was refreshing to receive the type of customer service and care at this particular establishment." - Jabneel FloresOct 24, 2019
"Accommodating" - Louis G.Oct 21, 2019
"Great body shop They take care Me and my vehicle Mr Gordon Great guy he take care of me since the beginning until the end really Great Shop and people car is back on the streets like never had a accident Gordon go extra mile On this I really appreciate you guys Caliber Collision Burbank" - Roger munozOct 5, 2019
"Great job, above and beyond.. thank you" - Steve F.Oct 1, 2019
"From someone who has had need of auto body work for over 40 years, you won't find better service and performance than Caliber-Burbank at 307 S. Victory Blvd. Anthony, Service Advisor, not only remembers customers' names, but ALL the details of previous repairs! Estimates are very fair and service with a smile...that's Anthony! If you want to make friends with someone, refer them to Caliber-Burbank!" - Steve S.Sep 24, 2019
"I heard from caliber within 2 days of my accident. Yes, they called me. Scheduled a time for a walk around. Left the car and had it returned to me within a week of the accident. As in, I had my car back before it had even been 1 week from the wreck! Unprecedented! Really made the whole experience streamlined." - Fran S.Aug 16, 2019
"Refreshing to find a business that still practices quality, ethical, customer care, putting the customers needs first. Went in to get a quote on a minor repair without involving the insurance company. Andy put aside what he was doing, assessed the situation and completed the repair in 10 min. Knowledgeable and trustworthy!!!!! I'll never go to anyone else in the future when I need my car repaired. All I can say is OUTSTANDING!!!! Thank you!!!!" - Mark
"Please personally thank Anthony and Mish at this location on Victory Blvd, in Burbank, CA for helping me beyond to not only fix my car, and my wife's car in the past year. These are employee's that are paramount to your growth and success as a company. The customer service has been tremendous. Anthony and Mish are rare. They care about the stress of not having a car in Los Angeles for any length of time and all they want to do is satisfy the customer and offer tremendous advice to get back on the road. Thank you Caliber for another great experience, but thank you Anthony and Mish personally at this Burbank, CA location on Victory Blvd for demonstrating top notch service in a climate where this is rare. "
"Paul Joseph at Caliber Collision in Burbank, CA, was extremely cooperative, polite, informative, helpful, and above all, truly awesome. It was an absolute pleasure to be able to entrust Paul and Caliber Collision with my auto repairs (and leave with excellent results). I look forward to Caliber's service in the future. Thank you! I can't tell you enough how appreciative I am." - Chung
"This place puts made in China parts on my brand new car. The Dealer now said my car is no longer under warranty. Call your Dealer before bringing it here." - Carlos
"Everyone at the Burbank store was amazing. Paul & Mike took great care and pride with the repair to my 2012 Ford Escape. I will recommend this store everyone I know." - Barbara
"The work was extremely well done. The whole process was professional and courteous. I can't recommend them high enough." - Jim
"This place is great!!! Hayk was amazing! He kept me up to date and the car was done in a timely manner. I would definitely recommend this place." - Gabriela
"I felt so well taken care of throughout this process and love how my car looks. Thank you so much!" - Robin
"My Service Advisor Paul Joseph was excellent, very thorough and kept me updated via email which was extremely helpful/ The woman at the front desk was very helpful and welcoming. I would highlyy recommend Caliber Collision Centers to someone else." - Anthony
"Loved the exceptional service and professionalism. Was very impressed with the quick turn around time of my vehicle. Loved the email updates on the status of the car. The car looks beautiful and so far appears all is in order. We just picked it up Tuesday and will let you know if all is well. Thank yo so much for making this horrible experience an easier one to adjust to. I will highly recommend your service to all! Thank you!!!!" - John
"It makes the entire experience as painless and pleasant as possible, from the first estimate to the updates to delivery. Your entire team is first rate and deserves a round of applause!" - Lon
"If you can't say anything good, don't say anything at all." - Annette
"My case was a difficult one as parts were delayed but your staff made every effort to meet my satisfaction, and they did 100%!" - Julie
"Good, fast, courteous service. Caliber went the extra mile" - David
"Paul was extremely helpful. He provided me with the correct estimates and the time when I will get my car. Its was a completely hassle free experience for me.
I received regular updates from Paul via emails and the repair work was above my expectation. I would definitely recommend Caliber Collision to my friends." - Shashank
"My car was recently hit by another driver while it was parked. Since it is an older car, I was afraid that they would total it. The insurance company directed me to Caliber Collision in Burbank. I must say, this was a different body shop experience than I have ever had before. The reception area was clean and not full of dusty car parts. The receptionist, Vanessa was very friendly and helpful and helped me get an Enterprise rental car pickup. The manager, who initially looked at my car believed that they could fix the car and not total it. Within a week they had it fixed and it looks better than it did before! Excellent service and work done. I highly recommend Caliber Collision at the Burbank location." - Rob
"This is the second time I brought my Accord in for body work,and was impressed again with the service and quality of repairs. They have great a Service Adviser, Hayk K. Ask for him, He will treat you like a VIP. thanks again Hayk. Felipe." - Felipe
"After an accident I was extremely distraught but Auto Club sent me here to Caliber and Robert took such good care of me continuously that I relaxed and knew my car was in very good hands. When I picked up my car it was amazingly beautiful, like brand new, detailed inside and out - so beautiful! Thank you, Robert and everyone in the office, for a wonderful experience. I am very grateful." - Beverly
"These guys are great and I wish I could give them more than 5 stars:
1) 5 stars - workmanship, great work, unnoticeable paint match and I've had people tell me it looks brand new where the repairs were done. I agree.
2) 5 stars - service. Really nice people and they went above and beyond to be sure everything associated with the truck was taken care of. They even fixed a brake light for me and analyzed an electrical problem I was having just to be nice.
3) 5 stars - timeliness. My truck was whacked pretty good by a semi, luckily no chassis or suspension damage. Still, a heck of a chunk taken off the front of the truck. They had it done in a matter of a few days, which includes painting and the drying time on the paint is why I thought it would take longer." - Jason
Rated 5/5 based on 10 customer reviews.
- Brian S.