Nov 25, 2019
"I went to the Burbank location on Lake Street. My car had hit a large dip in the road and the front bumper was damaged. I spoke to Mario. He looked at it and popped it back into place. NO CHARGE!!! Hard to believe that service this good still exists! It would have been easy to take advantage of me seeing as I know nothing about cars, but he didn't. I would recommend this place without reservation action. Thank you Mario! :^)" - Kim AlsupNov 23, 2019
"I absolutely love Caliber Collision on Lake St in Burbank. They always give superb service from the moment when you drop off to when you return. I have had two accidents in two different cars and I Robert has helped me both times and he is always great. I get texts throughout the process and always able to reach him when I have questions. Also, when they Hertz left me stranded and I started walking to the shop to pick up my car, they rushed to pick me up and bring me back the shop. World class service in my opinion." - Allina U.Nov 13, 2019
"Okay, seriously, car accidents are already sooooo damn stressful. So when you find a body shop that can efficiently complete a repair and a representative who genuinely cares about transparency and assistance, it makes the entire experience all the more bearable. Shout out to Nick who maintained constant communication and offered amazing service for my case." - Shelley R.Nov 11, 2019
"A big shout out to my boy Robert Gonzales. Fast amazing service, my car is looking brand new!" - Jill B.Nov 7, 2019
"These people are AWESOME! I went in for an estimate on getting some scrapes fixed on my leased car. Anthony told me to wait inside, called me outside just a few minutes later to find everything rubbed out, leaving the car ready to return to the dealership for the end of my lease. Anthony refused to charge me anything and wouldn't even take the measly four bucks I had left in my wallet for a tip. Again AWESOME! THANK YOU, CC!" - ben cooperOct 19, 2019
"Super easy to deal with. Communicative the entire time. As easy as these things can go." - Ms D.Sep 27, 2019
"What a great experience! I scraped my front bumper in a parking garage and took it to Caliber for an estimate. Nick B. looked at it and said "be right back." He came back with rubbing compound and started working on it. He ended up completely repairing it in a few minutes and didn't charge me anything. I had put off washing my car because it's supposed to rain this weekend, he insisted on having the team rinse it off for me before I left. Everyone was very nice and respectful - customer service is clearly a priority here. I will be glad to take all future auto body needs to Caliber." - Matt K.Sep 20, 2019
"What a fantastic experience I had at Caliber Collision. After someone T-boned my car, I called Caliber and they were able to take my car in same day. Not only were they nice and helpful, they also drove me to and from the rental car place. I received status updates via text and eventually called to make sure it was still on time, and turned out it was early! The original estimate was between 2 to 2.5 weeks, and they got it done in 2. This was right before Labor Day weekend as well. I'd highly recommend Caliber to anyone. Robert was extremely helpful, and who I was in contact with the most. Overall, my car came back looking brand new!" - Doreen W.Sep 15, 2019
"I just got my car repaired at Caliber on Lake and was so impressed with their service. They did a fantastic job on my car. It looks brand new. Amazing. And, when I went to open my trunk, they had completely organized what was in it. I was so happy. It looked great. I want to say a special thank you to Mario who took care of my case and he was awesome. I recommend Caliber highly. You won't be disappointed." - Jabneel FloresSep 9, 2019
"Very friendly" - Tracy
"Bumper repaired here after someone hit it up badly. The job they did looks amazing. Robert assured me it would be fine and he was right, it's perfect! I will always go there for car services!!
Robert, I couldn't possibly expect better customer service than what he provided. And not just him, Arthur was great and managed to fix some 'other' paint damage. Such a wonderful team!!!!
Hope I never need repairs in the future but if I do, I'll definitely be going back here.
Thank you Caliber!" - Tracy
""What GREAT SERVICE!!!! - ROBERT was efficient and helpful. Answered all my/husband's questions. My Volt 2016 looked brand new when I went to pick it up. My repair was done in 1 day instead of 3 days. I will refer this business to ALL MY FAMILY AND FRIENDS. My overall experience was AMAZING!! FYI - ARTHUR was too kind by offering to fix some damages(not included) while I was picking the car up!! This was not my first time at this location and will not be my last. THANK YOU FOR GREAT CUSTOMER SERVICE, GENTLEMEN!!!!"
"The arrival service was friendly prompt. The estimate was accurate. The repair work was done excellent and timely. I have nothing but great things to say About Caliber Collision at this location" - Reggie
"I was very happy with everything, I think you guys were amazing, and I'm grateful." - Sonja
"They did a great job. They followed through with everything, and the car looks great." - Marilyn
"Very professional and courteous staff. Kept me advised on progress And delivered my car in spotless and perfect condition. Excellent work and I would bring our vehicles back if needed." - Harry
"Courteous, efficient, short waits. Timely repairs. Went the extra mile and polished out my cloudy headlight covers, which were not part of the repair order. Prompt ride to rental car agency. Satisfaction guaranteed!" - Janice
"What a BLESSING Arthur and the efficient office staff were to me when I had to have my vehicle repaired. My vehicl looked brand new when I went to pick it up, in I might add two days before it was suppposed to be ready. I would refer this business ot everyone. As a matter of fact I took some of their cards to put in the lobby of my building and my suite. My overall experience with this company was great!!" - JUDITH
"Totally impressed and happy with service and quality. Really a good job done all over." - Collin
"I was so satisfied with the work done on my car, three other family members have taken their car here. On time, and done right, thank you" - Lynn
"The work was really nice, the people were really good, there were no headaches, I was in and out of there." - Francis
"This is not the first time I've used them, and every time I use them, I'm satisfied. They do good work." - Mampre
"I have to tell you what great service I was given by Arthur and the very helpful and friendly women at the front desk. Arthur took the time to patiently explain the various aspects of the needed repair and answered all my questions...a total pro!
I also appreciated how my car was handled in the shop: it looked shiny and well-cared for when I got it back and the repair job was just great." - Charles
"I am please with the service and the car look like New! I will continue to use them again and again!" - Maria
"I was very satisfied, I have used them before and I have continued to recommend them for good customer service." - Teresa
"Without question the absolute best customer service I have ever experienced - not just in dealing with my vehicle, but in general. My situation was especially unique in that the person who damaged my vehicle insisted on paying completely out of pocket and Caliber helped me ever step of the way. They even took it upon themselves to pay for my rental car when a part came in damaged causing the repairs to take longer than expected. I have already referred someone else to Caliber and will absolutely be using them if I run into any vehicle issues in the future!" - QUINN
Rated 5/5 based on 12 customer reviews.
- Mary P.