Apr 1, 2020
"This review is overdue, but so well-deserved that I had to make it happen. Arthur was very kind and helpful to my wife after her Civic was t-boned and totaled. He knew she was incredibly stressed. He was calming, gave her his straight-up assessment of the damage (which proved to be exactly correct), and even followed up afterward about a question she had regarding the process. I appreciated his kindness to her and his professionalism so much. Thank you, Arthur!" - E.J. C.Mar 14, 2020
"I walked out of my house at 5:30AM on a Monday to see that a tree had fallen on my car. Thankfully, it was just the very top of the tree so my car suffered "minor" damages compared to the car that got pinned by the trunk. I had Mario as my point person and he was always very courteous and professional. He gave me a date estimate and when I came to pick my car up on that day, it looked even better than when I had first purchased my car. I also have to mention: it drizzled a tiny bit right after I picked up my car and it got dirty all over again, but somehow, it's still retaining a shine that it did not have before - whatever they did to clean my car really works. I feel confident that if I ever ended up having problems with my car again, they would take a look for me, be upfront and honest about it, and give me great service. That's really all you can ask for." - Tsunade H.Mar 12, 2020
"My tire violently blew and blasted off my car rear bumper and side panel while driving. This place made my car look brand new! They are the most efficient, kind/friendly, stress relieving, place I've ever been to. They acknowledge you on entry and have a team to pull up your info. They get the job done and make sure the little things are accounted for like having someone call your rental place to pick you up within moments of your arrival and text updates on how things are coming along. All I can say is I'm impressed and Robert needs a raise!" - Vanessa G.Mar 11, 2020
"I am happy with their work. This is the second time I take my car there. Arthur helped me from the beginning to the end. My car looks amazing. Thank you so much." - Sarah B.Mar 11, 2020
"My front bumper was pulled off when I rolled off a curb. I went to see Toyota and they said that I need to go to an auto body shop for this. I checked here on Yelp and chose Caliber Collision in Burbank based on the recommendations. I was able to get an appointment straight away and was handled by Nick and his team. Super friendly and quick - I got my bumper taken care straight away. They really look to finding the most cost-effective solution with great quality. Thank you - will definitely recommend!" - Cynthia L.Mar 9, 2020
"To the staff and manager thank you so much for taking care & fixing my car. I honestly couldn't be anymore happier with the customer service always kept me updated about my car. I wouldn't go any other place I will forever go to caliber collision" - Marla S.Mar 5, 2020
"I was referred by Lexus dealer in Glendale. One of the best referrals I've received thus far. My first step experience with reception greeted me with a smile and promptly assisted me. This lead me to my exceptional customer service experience with Nick. He was very informative and extremely helpful ( went over and beyond) .. Highly recommended! Marla G." - Valerie G.Mar 3, 2020
"I took my vehicle in for repairs with Robert Gonzales which he provided A1 customer service he was very pleasant I'd definitely recommend taking your vehicle here." - Sophia Y.Feb 29, 2020
"Accidentally hit my side mirror and it was dangling precariously from a wire. I took it in to caliber collision and they very promptly gave me the estimate, ordered the part, and used epoxy to temporarily hold the broken mirror in place so i could at least get around while we waited for the part to come in. This is an honest, no frills kind of place with understanding people. I have a long and busy work schedule which made it difficult for me to come in to get it fixed during the weekday, and they happily accommodated me on Saturday and fixed it up in under 15 minutes. Thank you for the great and professional service." - Lena B.Feb 26, 2020
"Nick helped me after my accident- he kept me posted on progress, was friendly and helpful, and provided a pleasant overall experience!" - Tracy
"Bumper repaired here after someone hit it up badly. The job they did looks amazing. Robert assured me it would be fine and he was right, it's perfect! I will always go there for car services!!
Robert, I couldn't possibly expect better customer service than what he provided. And not just him, Arthur was great and managed to fix some 'other' paint damage. Such a wonderful team!!!!
Hope I never need repairs in the future but if I do, I'll definitely be going back here.
Thank you Caliber!" - Tracy
""What GREAT SERVICE!!!! - ROBERT was efficient and helpful. Answered all my/husband's questions. My Volt 2016 looked brand new when I went to pick it up. My repair was done in 1 day instead of 3 days. I will refer this business to ALL MY FAMILY AND FRIENDS. My overall experience was AMAZING!! FYI - ARTHUR was too kind by offering to fix some damages(not included) while I was picking the car up!! This was not my first time at this location and will not be my last. THANK YOU FOR GREAT CUSTOMER SERVICE, GENTLEMEN!!!!"
"The arrival service was friendly prompt. The estimate was accurate. The repair work was done excellent and timely. I have nothing but great things to say About Caliber Collision at this location" - Reggie
"I was very happy with everything, I think you guys were amazing, and I'm grateful." - Sonja
"They did a great job. They followed through with everything, and the car looks great." - Marilyn
"Very professional and courteous staff. Kept me advised on progress And delivered my car in spotless and perfect condition. Excellent work and I would bring our vehicles back if needed." - Harry
"Courteous, efficient, short waits. Timely repairs. Went the extra mile and polished out my cloudy headlight covers, which were not part of the repair order. Prompt ride to rental car agency. Satisfaction guaranteed!" - Janice
"What a BLESSING Arthur and the efficient office staff were to me when I had to have my vehicle repaired. My vehicl looked brand new when I went to pick it up, in I might add two days before it was suppposed to be ready. I would refer this business ot everyone. As a matter of fact I took some of their cards to put in the lobby of my building and my suite. My overall experience with this company was great!!" - JUDITH
"Totally impressed and happy with service and quality. Really a good job done all over." - Collin
"I was so satisfied with the work done on my car, three other family members have taken their car here. On time, and done right, thank you" - Lynn
"The work was really nice, the people were really good, there were no headaches, I was in and out of there." - Francis
"This is not the first time I've used them, and every time I use them, I'm satisfied. They do good work." - Mampre
"I have to tell you what great service I was given by Arthur and the very helpful and friendly women at the front desk. Arthur took the time to patiently explain the various aspects of the needed repair and answered all my questions...a total pro!
I also appreciated how my car was handled in the shop: it looked shiny and well-cared for when I got it back and the repair job was just great." - Charles
"I am please with the service and the car look like New! I will continue to use them again and again!" - Maria
"I was very satisfied, I have used them before and I have continued to recommend them for good customer service." - Teresa
"Without question the absolute best customer service I have ever experienced - not just in dealing with my vehicle, but in general. My situation was especially unique in that the person who damaged my vehicle insisted on paying completely out of pocket and Caliber helped me ever step of the way. They even took it upon themselves to pay for my rental car when a part came in damaged causing the repairs to take longer than expected. I have already referred someone else to Caliber and will absolutely be using them if I run into any vehicle issues in the future!" - QUINN
Rated 5/5 based on 12 customer reviews.
- Daan F.