Auto Body Shop: Charlotte - Luxury Location

"I have to give a shout out to Steven Hathcock, the Tesla specialist at Caliber Collision Luxury on South Blvd, for his outstanding customer service. Tesla is notorious for having glacially slow response when it comes to supplying repair shops with requested parts. When I was hit by a car in late January, I expected it would take around 3 months for my rear passenger door to be repaired. I contacted Collision and they were quick (particularly Steven) to reply and maintained excellent communication throughout the process. Steven happened to have a rear Tesla Model S door in stock and the repair (which involved a complex paint process) took 2 weeks instead of 3 months. Fast forward to August when I noticed a slight separation of the rear rocker panel. Thinking it may be related to the repair, I called Collision and I was able to be seen immediately. Steven inspected the area and saw scratches underneath indicating I probably hit something which jarred the panel loose. Still, Steven had his technicians realign the panel into place and did not charge me. Customer service like this is becoming increasingly rare (especially when it comes to auto repair shops) and I wanted to take the time to recognize when it’s done right. Thank you, Steven!"

"Replaced the bumper on my Corolla. Good as new."

"My recent service was OUTSTANDING!!! The whole entire team were very professional, forthcoming and resourceful, I stopped by for an estimation to fix few scratches on my RAV4. One of my best moments ever, when Mr. Blade came back with my car keys and told me I am all set and good to go, they fixed almost everything for Free. They shared a lot of valuable advices and tips. Such a great place, friendly management and amazing stuff to work with. Guys thank you so much for your help. I'd like to rate higher because they did a really good job and the paint/repair is awesome. So 5/5 on quality."

"My 2017 Elantra was hit by something (had to be metal) that a passing car ran over on the road that left a 4 inch gash in the hood. It was obvious to me that the hood was not reparable and would have to be replaced. The assessor at Caliber agreed with my assessment after reviewing the damage. But here's the part that really counts - I made it clear to Caliber that I wanted the repair to be done as if the car had 'just rolled off the show room floor'. And that's exactly what I got. The replaced hood was aligned perfectly in every detail, and the paint job was factory perfect. I have a critical eye for details, and at this point in my life I'm not someone who is easily impressed. Therefore, I very rarely write a positive review about anything. But for this particular situation, I felt that the satisfaction I received was worth my time to write this one. The bottom line? Yes, l would definitely return to this location of Caliber Collision for any other body work required on my autos. Your experience may vary, but mine was A+."

"My 2017 Ford F250 was damaged by a deer. I was going to take it to the Ford dealership but went and spoke to Service Advisor Joseph Matthews. I explained to him that I was going out of town and that I didn't think they would be able to get it done. Joseph ensured me that he would everything in his power to make sure I was able to make the trip. Because of him I decided to leave my vehicle there. and he didn't disappoint my vehicle was done when he said it would be and he was even helping the detail guy clean my vehicle for me. I would recommend Joseph if you need any car or truck needs. Thank you again for the professional job. He is what customer service should be."

"My 2017 Ford F250 was damaged by a deer. I was going to take it to the Ford dealership but went and spoke to Service Advisor Joseph Matthews. I explained to him that I was going out of town and that I didn't think they would be able to get it done. Joseph ensured me that he would everything in his power to make sure I was able to make the trip. Because of him I decided to leave my vehicle there. and he didn't disappoint my vehicle was done when he said it would be and he was even helping the detail guy clean my vehicle for me. I would recommend Joseph if you need any car or truck needs. Thank you again for the professional job. He is what customer service should be."

"My 2017 Ford F250 was damaged by a deer. I was going to take it to the Ford dealership but went and spoke to Service Advisor Joseph Matthews. I explained to him that I was going out of town and that I didn't think they would be able to get it done. Joseph ensured me that he would everything in his power to make sure I was able to make the trip. Because of him I decided to leave my vehicle there. and he didn't disappoint my vehicle was done when he said it would be and he was even helping the detail guy clean my vehicle for me. I would recommend Joseph if you need any car or truck needs. Thank you again for the professional job. He is what customer service should be."

"Had a minor scratch from a weekend in the mountains, got swiped by the metal edge of a snowboard. Took it to a couple shops around town for estimates and Caliber Luxury was the last place I was checking before I selected a shop. They were able to fix it up for free in less than 15 minutes while others wanted me to leave it for 3-4 hours and charge over $75. Jason Pope helped out and did an amazing job! you can't even tell where it was scratched. I'd recommend anyone taking their car here if they want anything done right! Thanks Guys!" - Justin