Dec 3, 2019
"There is no question, the work they do is deserving of a 5. Car came back looking brand new, but that is not why I made it a point write a review and give them a 5 star rating. When I got my car back, I realized that someone had gone through my car and stole about $300 worth of items, including my Garmin GPS. I was very frustrated and felt violated. I was stressed out thinking how difficult it was going to be to file a claim and get compensated for my stolen items. My husband called the next day and the manager was very apologetic. He admitted they had one similar incident in the past. He asked my husband to send the details on the items lost. Within 5 days, the company had reimbursed me for everything. It was the smoothest, least stressful process. I rate them because they immediately righted the wrong. Things will go wrong, but how a company handles those wrongs it was makes them or breaks them. I would recommend despite what I experienced." - Anthony D.Oct 22, 2019
"Overall great experience! I've used this body repair shop a few times even back when it was Haddock collision. I come back as the work is impeccable usually. This time around it was a minor bumper scrapes but the staff was authentically interested and professional in working with me. From the Manager, Eric Morril, who fit me in on the fly for an estimate over lunch to my service rep, Aaron Lopez, who wouldn't stop until I was completely satisfied. Overall this location was relatively quick (less than 5 days for repair) and on point for communication of the progress and process. The service made such a difference. There were some adjustments to the work needed (which I anticipated as I'm a perfectionist) but it was handled promptly and until I was satisfied. Being a picky person, it's hard to meet my expectations but overall the staff and the work product was great!" - April Hix MorrisonSep 16, 2019
"Great staff!" - Sheila Johnson-ChaneySep 14, 2019
"The professionals at Caliber Collision were top notch, kind and concerned for your well fair and not just the car. The entire property was well-maintained and the waiting room was clean and inviting. Gina helped me and advised me on the condition of my car and other repairs that they do not do. She sympathized with me and my situation and did everything she could to help me. I can't say enough about the pleasant experience of going to a body shop of all places! Go there if you need immediate help from an organized staff who truly cares that you are their customer." - NancyAug 30, 2019
"Excellent repair done quickly. No complaints." - Thomas Douglass Jr.Aug 21, 2019
"Great customer service. Did an excellent job."
"Can't say enough good things. Friendly staff, willing to work with my schedule, my car looks great and it was so convenient to have on-site car rental. This was my first collision and Caliber made the whole process incredibly smooth, and kept me updated the whole time. Definitely recommend!" - Molly
"I was involved in a collision on December 12, 2016. My C300 Benz was towed to your shop on the same day. I got it back on Jan 23, 2017. It was in immaculate condition until this accident. I picked it up the same way/condition as it was prior to the accident. The service
and repairs was great. The car looked amazing. The service people was tremendous in helping me through this ordeal. Lisa, Jodi, and others was awesome. i really appreciate Caliber Collision Center for there professionalism and service. Thank Joe... and all.
I highly recommend!!! Larry D" - Larry
"Had an appointment with Larry for a small repair job. He looked at my car then took it back to have it checked. Came back within minutes and updated me with estimate and asked if I would like it done while I waited...reasonable estimate (less than I had received from another business) and it saved me a trip back to have it done later. Will recommend this shop to others." - Mary
"best job ever. great people very professional and honest Mgr chris wa best in business" - collier
"I just picked up my car today and everything looked great! My entire experience with Caliber Collision was very impressive. Lisa at the front desk was very friendly and professional (and good sense of humor), and my assigned service advisor, Jodi, was very courteous and thorough, and explained everything that was going to be done to my car, provided an estimated timeline on when to the repairs would be done, and actually texted me every other day on the status of how things were going and when to pick it up. I can definitely say Caliber Collision is top notch, and I highly recommend them. - Steve" - Steven
"First class business with awesome customer service!
We had to have our car repainted, due to flaws in the finish. When we picked up our six year old car, we felt like we were taking home a brand new car! When we bought it, it was a year old, and in perfect shape, but it looked even better than when we first brought it home.The finish was flawless and beautiful. We worked with, who went out of his way to make everything perfect for us, and that we were completely satisfied. We can't say enough about Noah and Caliber Collision! I also want to add that a few years back, I hit a deer, and had to have the side of our SUV repaired and repainted, and we were blown away by the job they did, blending the paint perfectly to a ten year old vehicle. We would recommend Caliber Collision Center to anyone!" - Russ
"I am so thankful I was referred to Caliber (Haddock) Collision. The employees here are absolutely amazing and I could not have chosen a better place to get my car fixed. After damage was done to my car I didn't ever think it would look the same again. I made my appointment with Haddock Collision and the process was very easy. They got an estimate and scheduled a repair date for my vehicle. I loved how there was an Enterprise within the shop; It made my situation a lot more convenient! One of my favorite things about the whole process was receiving text updates about my car. I was always up-to-date on everything. I could even respond back to the texts if I had questions! My car ended up being fixed days before the estimated completion date! When I saw my car again I could have cried because it looked like it just came off of the dealer lot. I am so happy I chose to have my repairs done here and will only recommend this place to any one that needs their car fixed! Thank you all so much!! :)" - Samone
"The work was great (except for the brake light that was not working and I had to return to get fixed. I made the appointment several weeks ahead of time and was assured it would take only 1 week. Unfortunately it ended up taking 4 weeks! The delay, I was told, was due to 1. Hidden damage (this was explained at/near the end of the 1st week), 2. Personnel turnaround (2nd week) 3. Heavy influx of hail damage cars (3rd week).
Hopefully I will not need this type of work done again, but, if I do, I seriously doubt I would use this shop again." - J
"Completely satisfied! Beautiful job and good people.
Highly recommended." - Howard
"Fabulous work! After a bad luck fender bender, Stephanie coordinated the repair of my Sonata and was able to have it back within the week. I would absolutely recommend Caliber Collision!" - Alexandria
"I am very pleased with the work that was done on my car. Trevin was great and very professional and saw that a good job was done on my van. Thanks!" - Jo Ann
"I appreciate the quick service and made my car look New. But however i still see some noise in the steering. I know you will do good job to fix my car. thanks" - Muckram
"So impressed and happy with every aspect of dealing with team here. My car was brought here from Rocky Mount, they callled me same morning it showed up. They thanked me for the business and was prompt in getting me details of outcome. After finding out insurance would total car they were nice enough to take my car carrier back to my home as a courtesy. Brad was extremely professional, courteous and friendly. Highly recommend to anyone to use their facility which by the way is immaculate! Thanks Brad and all!" - Chris
Rated 5/5 based on 6 customer reviews.
- Lyneka J