Nov 25, 2019
"Caliber did a fantastic job repairing my Lexus. John the service rep was incredibly helpful and proactive and provided regular updates during my repair. I was in a hurry to leave for the holidays and he was able to expedite my repair in time for me to leave. I'm thrilled with the service I received." - Terri CaffeyOct 26, 2019
"They did everything that they could do to keep me informed of what was occurring with my car" - Rick C.Sep 4, 2019
"Twice in the last month (August, 2019), the manager, Ryan, has personally helped me out, even when the question was not related to an accident or other necessary body work. A year ago, the shop repainted my hood at my expense, just to have it look new after years of getting those highway gravel chips which take away from the newness of any car. Recently my Lexus dealership quoted me a price of $590 to replace needed hood struts. Ryan advised that if I bought the struts from the dealer, he would put the struts on at no cost. I paid $150 for the struts and Ryan was as good as his word. He put them on himself. Took 4 minutes. Which means the Lexus dealership was going to charge me almost $450 for labor that took 4 minutes! And just a few days ago I stopped by Caliber for advice in putting on a license tag as one of the nylon screws which hold the plates in the car, had the head snap off, keeping me from using any replacement screws. Ryan advised that I use a strong two-sided "3M" rubber tape to affix the plate to the car....and then he actually did it himself! Never seen such kindness and I've never known of a professional manager to do such work himself. Caliber, and Ryan in particular are outstanding!" - Stephen KuhlAug 12, 2019
"Fixed my car amazingly. Looks brand new and committed to communication about your fixing progress until completion." - AniketAug 10, 2019
"The repair work was perfect - They explained me the repairs done on my car and the car was returned 3 days earlier than when it was promised. I would definitely recommend this shop." - Jack B.Aug 5, 2019
"Like many of the recent reviews, I was very impressed with the customer service at this shop. Nick K. was very friendly and informative, and I received text message updates throughout the repair process. They were flexible on drop off and pick up times, arranged my rental car, and in general made the experience as easy as possible. The work done looks great and was completed quickly. I will go here again for any body shop needs, and recommend to anyone in the area." - Jack B.Aug 5, 2019
"Like many of the recent reviews, I was very impressed with the customer service at this shop. Nick K. was very friendly and informative, and I received text message updates throughout the repair process. They were flexible on drop off and pick up times, arranged my rental car, and in general made the experience as easy as possible. The work done looks great and was completed quickly. I will go here again for any body shop needs, and recommend to anyone in the area." - anonymousAug 5, 2019
"Like many of the recent reviews, I was very impressed with the customer service at this shop. Nick K. was very friendly and informative, and I received text …"
"Excellent service and staff. We were always informed of progress and the quality and attention to detail were exceptional. Easy to drop off and pick up car. My first choice should we need these services again" - Mark
"Mr. Rick, I found he is one of the best customer oriented guy. I have been going to this location whenever my car get into accident. their customer service is superb. 10 out of ten. thanks to the TEAM specially Mr. Rick" - Anil
"Just a short note to say that Darnell Jackson made my experience at your place of business A++++! I brought my wife's new car in for a loose front bumper and within literally 5 minutes, Darnell thought that he could fix the latch mechanism. Sure enough, he did it in record time and made what could have been a long, dragged-out experience a breeze instead!!! Darnell personifies what good service is--bar none! Best regards, The Hon., Dr. Thomas A. Cellucci" - Tom
"Highly recommend this place. They were prompt and courteous and kept me informed the progress of the vehicle repair. Very impressed with the level of customer service that was given. Best service I have ever experienced." - Catalina
"Bubba my service technician was excellent to work with, very communicative, always available, professional, and honest." - Scott
"Bubba did a great job of taking care of my car and my request. Great company." - Tommy
"Found my body shop for all future needs" - Eugene
"The front spoiler on my Lexus RX 350 became loose after a repair, and I took it to a local Caliber Collision location to have it checked. Darnell immediately had a technician re-attach the spoiler, and I was out in less than 30 minutes. Fantastic customer service!" - Woodrow
"Best experience I have ever had getting my car repaired after an accident. They kept me constantly informed during the whole process, either by email or Kelvin calling me to give me an update on the completion date of my car. Definitely a place I would go back to for car repair. Added bonus is they have a car rental service in the same office. Highly recommend them to anyone needing this type of service." - Dennis
"This is in regard to the service I received from the Caliber location at 14150 Willard Road in Chantilly, VA. I want to say that the service provided by this location and its staff was excellent. The staff was very professional, efficient, friendly, and accommodating in every aspect of their service. I would return to them in the future and I have already recommended them to friends. Thank you Caliber Collision for providing such excellent service from such professional employees." - Claudia
"I had to have my car repainted and they did a great job and communication was great the entire time as well. Also very convenient to have a car rental place on site. This is the 2nd time I've had to use them to deal with a paint issue and both times had great experiences." - Elissa
"this place is the best professional in their job. i truely 100% recommend! Thank you for your service!" - SJ
"I would highly recommend using Caliber - technicians Zach Smoot, Trever Minor and Kelvin Matthews exemplify outstanding service and quality of repairs." - Mary
Rated 5/5 based on 8 customer reviews.
- Ken J.