Jul 27, 2019
"Matt and the crew at Caliber Collision did an outstanding job on my vehicle, going above and beyond as well to coordinate with a 3rd party and ensure they focused on attention to detail. Thanks!" - Taylor FrancisJul 19, 2019
"Brett was great!! Got me in and out in no time and helped me fix my bumper that was practically falling off. Highly recommend this location and their services. Ask for Brett!" - Renee BeaufordJun 16, 2019
"Customer service was great. Was getting a estimate" - Robert HillJun 12, 2019
"OUTSTANDING SERVICE!!! I needed a new headlight fixture for a 2018 Chevrolet Silverado 1500 due to an accident that caused the outside plastic covering to be broken. I tried to get my truck fixed at a body shop in Foley, Alabama and was told that it would take 2 months to get a new headlight. I had my insurance claim switched to Caliber Collision since I was traveling to the Charleston area. The day after I talked to Matt at Caliber Collision he had a new headlight for me and it would be waiting for me when I arrived in Charleston. When I took my truck in to have the headlight replaced (which was being done through my insurance), I was offered a rental but I had a ride. The staff at Caliber Collision went above and beyond by assuring that my experience with them was exceptional which it was. I would HIGHLY recommend Caliber Collision and the staff for any body work that you need to have done. The staff is knowledgeable, helpful and extremely focused on the customer having the best experience possible." - Chantelle B.May 20, 2019
"absolutely the best customer service hands down! i don't want to be in another accident but if i am, i'm only bringing my car here!" - Jalietta D.May 8, 2019
"Let's just say this location (Fain Road, N. Charleston) EXCEEDED my expectations! Due to my brand new vehicle only being 4 months to me was side swiped I was not pleased none the least of having to have it repaired and very nervous about the process. However, from the very 1st call the Front Desk Coordinator was very caring, helpful, assuring and inviting. From there still being skeptical I was like let's see what happens next. The operations office was clean and professional looking as well as they had some fresh popcorn while I waited LOL. Then I met Matt super super awesome technician! He was also very caring, approachable, informative, assuring of the process and outcome, and professional. He is a very relatable and personal guy. The communications via text, email, phone calls on the status of the vehicle along the way is awesome. It takes away the nervousness of you having to call someone, getting a recording or worse not even getting a call back in a timely fashion. With all this said, this is an AWESOME TEAM and the process doesn't have to be stressful. My car was repaired before the estimated time, services and communications were on point and my Chrysler 300 is still an absolute beauty! When in need this location is where you should go. Try it for yourself... Thanks guys!" - Deb HoppeApr 25, 2019
"I highly recommend Caliber collision on Fain Street. Every step of the process I was kept informed and there were no surprises. Everyone from Rachel at the front desk to Tammy who took my initial call and schedule my appointment to Brandon who coordinated and oversaw the process was professional, knowledgeable and friendly. They treated me like family. My car looked great!!" - Lakesia T.Feb 8, 2019
"Matt is the definition of customer service, he sets proper expectations and execute everything he promises. The funniest guy ive met this year lol. I appreciate you and your work is phenomenal thank you for all you do Matt." - Ashley DangerfieldJan 11, 2019
"My son had his car fixed here through a Geico claim. They all were so helpful,. polite and explained everything very well. Tammy (front office) went out of her way to make things easy and help. I think the tech was Brett. Very trustworthy and service oriented tech." - Diane
"Caliber @Charleston Airport made getting repairs to my car so easy. Matt was responsive to all of my concerns and the experience was great !
They kept me posted on the process and finished it 3 days earlier than expected. Everyone at this location was personable and professional. Could not have asked for better service. Thank you Matt for keeping the ball rolling and thanks to all the staff and repairmen behind the scenes who did such good work. You made my day brighter. "
"I would like to thank everyone at Caliber Collision for the outstanding work on my 2015 Volkswagen Jetta you guys are the best and I will recommend anybody and everybody to come see you
" - David
"Trey helped me fix a hit and run dent in my car and went above and beyond to make things the easiest and cheapest for me. He was very friendly and helped me do other things for my car besides the dent, which he didn't have to do! I would definatly recommended him and go back and use him! I have no complaints! " - Gabi
"My Toyota Camry was damaged by an inconsiderate driver while I was shopping on Christmas Eve. I brought it to Caliber for an estimate, expecting to pay a $500 deductible. The estimator informed me that with many insurance companies the deductible was less when you are not at fault. Sure enough he was correct and it was only $200.(Happy #1) The repairs proceeded smoothly and efficiently thanks to Sue and the entire team. (Happy #2) Repairs were completed in 3 days not 1 week as I was informed upon leaving my vehicle.(Happy #3) I could not detect any flaws in the repair and paint.(Happy #4) Five Star rating from this happy customer." - Michael
"Justine Yager was so friendly. Along with texts on the progress of my car I also got phone calls and she was polite. In person she was even more friendly with a bubbly personality. She offered to help transfer my belongings from the rental to my car. My car looks amazing!!! The front hasn't looked this good since I drove off the lot!!! Thanks Caliber Collision I will never go anywhere else super fast and friendly service. And I'm pretty sure my car had less gas when I dropped it off than when I picked it up. -Shanekqa" - Shanekqa
"Having never been in or dealt with a vehicle in a collision, I was afraid that I would not have any idea of the process. I'm extremely grateful that the folks at the Collision Center as well as my claims agents for making this process smooth and painless! Hands down one of the best experiences we have ever had! Thank you all for your hard work, telephonic updates and taking such great care! I have already told everyone I know to come your way if needed! I stand behind that! Thank you again! " - Amber
"My most pleasant experience by far. From start to finish they kept me informed. The rental car was ready and waiting for me.My BUGG looked show room new. The damage that was there was completely undetectable.
And it took only a few days to get him repaired and done. I don't expect to have any thing else to happen to BUGG. But if something does. I would return to Caliber Collision. The service and staff are phenomenal .
" - Shannah
"I brought my expedition to your Charleston - airport location twice in the past few months. You did a great job both times repairing the vehicle and Vince was great to work with. He kept me informed on the vehicles status and answered all my questions." - jim
"I just recently serviced my car at the Caliber Collison and I was touched by the service that was provided. One of the associates Page was extremly helpful and reassuring that my car damage would not cost me as much as the other place estimated it for. I really felt like she was there to help me and I loved the fact that it was done professionally without any hassle. I will deffinetly come back to the place when there is a need. Thank you guys for your help!" - Elena
"Everyone was so helpful and courteous at this location. The repair was finished very fast and was excellent. I would recommend this location to anyone." - Joyce
"The rear end was fixed and looks and drives great!
Thanks." - Dean
"I recently had the pleasure of having the rear bumper reapird on my vehicle at your new facility in Charleston. Trey Edwards provided me a quote in a timely manner and was very professional throughout the repair process. He clearly explained the quote and provided me with a completion date of the repair. All in all I was very pleased with my experience using Caliber Collision and certainly would recommend them to family and friends. Great job Trey. Thank you." - Gregg
Rated 5/5 based on 10 customer reviews.
- John Y.