Nov 19, 2019
"After being hit from the back by an inattentive driver while we were stopped at a traffic light, my husband and I were certainly distressed and upset. Naturally our anxiety level at that point was high. Our insurance company recommended a few auto body shops, or we could select our own. We read numerous Yelp Reviews from all the body shops offered, including Caliber Collision, on Ramona Avenue in Chino. Our motivation in bringing our car to Caliber was only after we'd read time and again from other reviewers about the great overall customer service provided by their Service Advisor, Rudy Navarrete. Our car is a 2018 luxury SUV, hence our main focus was selecting a reputable auto body shop who'd have the customer's best interest. We were delighted when Rudy mentioned that he would be the Advisor who'd work with ours and the other side's insurance companies. Our car's bumper was damaged which included the rear camera sensor, the exhaust pipe, etc. with other related damage. Rudy went above and beyond to take care of us and our car. Not only did he make the process completely painless, he helped us get a rental car from the Enterprise desk located inside Caliber Collision. Throughout Rudy kept us updated on our car's progress while dealing with the insurance adjuster. To our pleasant surprise, our car was ready even before the scheduled completion date! If I could leave more than five stars, Rudy certainly would be the recipient! If God forbid, anyone is looking for quality auto repairs, do go and talk to Rudy at Caliber, and of course see Jacob at the Enterprise Rental desk. It's not always easy to put your trust in an auto body shop, but from our experience we would recommend Rudy, Jacob and Caliber Collision without hesitation. We couldn't be happier with their service. Thank you." - Arlene C.Nov 15, 2019
"Caliber Collision is the best Collision repair shop. We have used them about 4 times and the service is just awesome. Josh is the best, he is always prompt on answering the phone or returning my calls. He gets the car out when promised. Girls answering are always courteous. Great job Caliber Collision!" - Susan SimmonsNov 14, 2019
"The job they did was excellent. They cleaned my car before I was to pick it up; both outside and inside. I needed my car within a certain time frame and they worked hard to make it happen!" - John B.Oct 29, 2019
"Thanks Nick Thornburn thanks for the great service and for representing Caliber in such a professional manner. Rating 10 out of 10, highly recommend and ask for Nick!" - Dana Arrington-BrownOct 15, 2019
"Josh did a Great job! on my SUV got my truck back to me really fast to keep up the great work!" - Grace A.Oct 13, 2019
"Took in my car after my neighbor rear ended my parked car. The caliber collision team made the whole process seamless from the paperwork, getting a rental (enterprise being in the same office made it 1000% easier), and overall service. Make sure when you come in, ask for Fabian! His service is forsure above and beyond!" - Carl S.Sep 24, 2019
"I had previously reviewed Caliber and was not very complimentary. To my surprise the general manager reached out to me via Yelp shortly after my review. He wanted me to bring in my car so he could make things right. I brought in my car and was given a free rental car. The following day I was told the work was finished. I returned and was delighted to see what a marvelous job had been done to fix the problem I had been concerned about. The quality was superb. I am very satisfied and appreciate the extra lengths Caliber went to address my concerns. Antonio, the general manager, is truly dedicated to customer satisfaction. Thank you for restoring my car to my satisfaction." - Ryan
"Pete and Nick did an awesome job. Pimped my ride. Thank you guys!" - Jennifer
"Seriously had a great experience here. I couldn't ask for a better person (JOSH) to get me thru this headache of being rear ended. Josh was great. He was friendly, honest, informative and patient. I feel he went above and beyond his call of duty to help me, to be honest. And like a cherry on a sundae, Destiny was great too when I picked up the car. Her great attitude and smile are everything. "Nothin more beautiful than the warmth of a beautiful smile"" - Fred
"Caliber Collision did a great job on our car after a accident, but Israel is the reason that it went so smoothly. He answered all our questions and keep us informed on the status of the job. When I decided to do some work on my truck I brought it to Caliber Collision and asked for Israel to handle the job. He didn't miss a beat and had the job done on time with the same professionalism as the first time we worked with him. If you find yourself there having work done ask for Israel, you won't be disappointed."
"Mr. David Goldstein and Mr. Rusty Rauls,
I am writing this e-mail to both of you concerning Mr. Anthony Brasco, an employee at the Caliber Collision in Chino, CA. Mr. Brasco provided exceptional customer service to me on two separate visits that took place in 2014-2015.
Mr. Brasco introduced himself with a friendly smile, genuine positive attitude and displayed a strong willingness to assist me. I noticed that Mr. Brasco was very efficient, organized and committed to excellence in all manners of our interaction. He demonstrated professionalism and displayed excellent communication skills verbally and through e-mail communication. I was impressed with his timeliness when replied to my follow-up e-mails and phone calls within the hour each time. Mr. Brasco demonstrated a profound willingness to do his best while providing a welcoming atmosphere. Mr. Brasco also demonstrated his diligence and competency as he patiently explained the process involved in having my vehicle repaired.
Please recognize Mr. Anthony Brasco for his commitment to Caliber Collision and his customers. I was profoundly impressed in many ways with my interactions. I look forward to my next visit knowing that exceptional employees like Mr. Brasco are employed by Caliber Collision.
Thank you for the exceptional service I received at Caliber Collision.
Jeong H. Ko" - Jeong
"These guys did a great job of restoring the damage-so well that I cant even tell it was damaged. Also, everyone I dealt with was extremely helpful and courteous. If my car ever has damage again this will be my first choice. Great job guys" - Mike
"Great staff, from Kelly on the front desk to Norberto whom oversaw our repair, all top caliber professionals that make our repair experience remarkable." - David
"100% professional and best shop. We always take our car to Caliber and we are more than 100% satisfied." - Rebecca
"Caliber Collision staff was very polite and they took great care of me and kept me informed on my trucks progress. Thanks again :)" - Bill
"we took our vehicle per the recommendation from auto club. place is super clean with friendly staff they were very professional and courteous. we dealt with lawrence there and it was very fast and efficient . i would rate my experience there with 5 stars" - Bill
"Caliber of Chino Valley on Ramona Avenue is a top notch customer and repair service. From the minute one walks into the lobby you receive a welcoming reception that puts you at ease. Anthony Brasco is a very detailed professional who insured me of the quality and workmanship of his technicians. He gave me all the information i needed and communicated to me the work in progress, which gave me peace of mind.The outcome was amazing, Anthony Brasco and the personnel at Caliber are really committed to customer quality and satisfaction, but most important true to their logo of "putting you back to the rhythm of life," which they truly achieve for their customers. - Margaret" - Margaret
"Sometimes things don't go as expected, as was my case. However, my repair advisor Deidre Pavy was the ONE person who actually made this somewhat irritable situation doable. She was, from our first encounter, professional and demonstrated a keen sense of what needed to be done repair wise to my vehicle. When trouble arose, she knew how to intervene and accommodate my transportation needs. In the end, SHE was the pleasure to work with and the "other stuff"... well, things happen.
The "Front Desk" ladies were friendly, and the Enterprise Rental desk and personnel (and cars) were there when the need arose.
5 Stars would certainly be a stretch here, but in hindsight it wasn't all that painful.
Thank you again Deidre!" - Mike
"The most wonderful service ever found at a body shop. I was looking for a good and reliable place, I was lucky to find this repair center. Congratulations to this company they really deserve 5 stars of quality and customer satisfaction" - Alicia
"Anthony and Steve were fantastic. The work was completed in a timely manner and the customer service was excellent. Thank you!" - louie
"All was done as promised and the repair looked wonderful!" - Nancy
"We were completely satisfied with the completed work and the personnel we had the pleasure of working with at Chino Valley Caliber Collision Center." - Richard
"Efficient service, professional and personable staff. I seemed to be a frequent flier from hitting a cardboard box damaging the front, rear ended in a parking lot while parked lone and under a light. (go figure) Then rear ended at a traffic light which ended in a total loss. The staff was very sympathetic with my predicament and curtious and efficient in assisting with the adjoining rental service. I thank everyone there for making a difficult time a better experience." - GINNIE
"Our Claims Rep-Anthony was exceptional. His level of communication was professional, and his follow up made the experience transformational. I had my vehicle back in 72 hours and the repair they did was Amazing.
I will definitely recommend and use in the future.
Thanks a million!" - Greg
"I, am very pleased with the overall experience and with the workmanship and excellent customer service." - louis
"a great experence marco gonzalez keeped informed daily on the progress of my kia when leaving his true concern on my satafation was refreshing his customer service was out standing i would recomend your services 5 star" - joanne
"I found it hard to believe that I was at a Collision Center, the customer service
great,from the greeting at the door, to the thank and depart..5 star all the way.
I share my experience with my staff. I believe that Customer Service is not a department,It is an Attitude." - dawn
"Brought my car there after it was hit on the freeway. The staff was very friendly and Anthony Brasco did an amazing job! My husband is very picky about his car and since he is away in Korea, he was worried about how the work would turn out. My husband was very impressed with the way the car turned out. I told Anthony i needed the car by a certain day, and he made sure i had it by that day. The paint job turned out way better than i expected and the headlight was replaced. I am very pleased with their service and i would gladly go back again." - Kaitlyn
"Had a brand new Cadillac that was backed into. I have taken my precious car there in the past and they did a great job. Thought that taking my new car to Cadillac was the right choice. WRONG!!! The only choice is Caliber. Cadillac had my car for two weeks and it was worse then when I took it to them. Caliber fixed Cadillacs mistakes. Caliber is by far the best place for any repairs. Very professional and friendly service and Anthony is great. Thank you Caliber!" - Jodi
"I was very happy with the service I received from Ricky. He did a great job letting me know what to expect and how the repairs would go. He deserves a raise." - Todd
"Ease of paperwork was great. Everything was handled betweek my leasing company and Caliber. Also, got a phone call when work was ready to begin and I confirmed when I would drop off the car. Avis was there waiting for me to get my rental. Upon work completion, just dropped off my rental at Caliber and Avis picked it up. Just great." - Jeff
"Anthony and Steve were very curteous and very professional and the followup calls were great to give me updates on my vehicle. They made sure I was happy with my repairs and I would highly recommend Caliber to everyone. Also the front office was very clean and the personnel at the front desk were very polite and made you feel welcome. Thanks Antony and Steve for making my repairs go smooth and a job very well done!" - Wendy
"The best service experience EVER! The entire staff was professional and courteous. The work performed went above and beyond excellent! I made an appointment and was greeted on time and with a smile and the work was completed exactly when promised. Thank you Ricky and staff for a great experience doing business with Caliber Collision!" - Judith
"Everyone was very polite and extremely professional...overall, a great experience!" - Linda
"I want to express my complete satisfaction with Service Advisor, Marco Gonzalez and the staff at Caliber Collision. I very much appreciate the professionalism and outstanding customer service. Mr. Gonzalez provided daily updates as to the progress of my vehicle repair and went the extra mile to ensure my complete satisfaction. The staff was friendly and organized and I was in and out and behind the wheel in no time! My daughter has also taken her car to be fixed at this location and she also is very happy. I will continue to take my cars for future repairs and to tell my work associates as well.
Thank you so much.
Tim Mehlhoff" - Tim
"a terrific experience. From the extra care we were given we we dropped our car off, to the great service and friendliness and professionalism we we picked it up. great all around customer service." - Robert
""I really appreciate Caliber Collision did a wonderful repair for my 2003 Honda Accord EX model for rear bumper. The staff is excellent, very clean office with friendly receptionists. Special thanks to both Steve Mercado, center manager and Anthony Brasco, service specialist. They worked extra mile to keep customer satisfaction. Highly recommend to any one who is looking for auto repair, with reasonable price, high quality work and excellent services. --- Kenneth, Chino Hills 12/25/2014" - Kenneth (Ken)
"I think Maria who helped me through this experience was amazing. She knew what to do and followed through to ensure complete satisfaction for her customer. She should be commended for her attitude,communication and a good representative of your business." - Jack
"Excellent, friendly service from everyone! Especially Anthony Brasco, Service Advisor
Caliber Collision Centers Chino
I love the email updates!" - Jayme
"First, the car looked perfect. A couple of areas that need to be smoothed out and it was done immediately. Great customer service. Very nice people working there. Norberto was very knowledgeable and got the car done in 4 days instead of 2 weeks..My husband and I were very happy." - Nany
"Customer Service at it's BEST. I was greeted by
Mr. Steve Mercado, Center Manager. I was able to explain the issue, Mr. Mercado had his employee, Cruz take a drive with me and in less that 3 or 4 minutes identified the problem. The part ordered and installed all with in 48 hours. Both Steve & Cruz were courteous and professional. I will recommend Caliber Collision to all friends and neighbors. Five Star Customer Service.
Thank You, Tom Waddell" - Tom
Rated 5/5 based on 10 customer reviews.
- Dhun N.