May 16, 2020
"Thank You David Hatfield at Caliber Collision for the outstanding service and repair. I took my GMC SUV into Caliber Collision with a minor front bumper misalignment. ( it did not look good) Remember we are in the middle of Covid stinking 19! When David Hatfield took care of the issue free of charge I was delighted! I cannot speak highly enough of them and highly recommend them. Thank you so much for working on my car and easing my covid anxiety that day! Kindly, Karen Montibeller" - John F.May 13, 2020
"All I can say is that the team in CONROE really has it together! I have had many vehicles repaired in the past and usually go straight to the dealership... But I was referred to the Caliber team in Conroe and I am so happy I went there instead. They kept in contact with me and provided frequent updates on the progress of the repair all while being very courteous. Regarding the vehicle: IT LOOKED BETTER THAN NEW!!!!! I will refer everyone to Caliber in Conroe and never send one of my vehicles to a dealership again.GREAT JOB TEAM CONROE!!!!!" - Brittany HamMay 13, 2020
"Just picked my car up after repairs and it looks great! Mr. David was super helpful when assessing my car and kept me in the loop with repairs being done. My car was completed within the window they gave me needed for the repairs and I am much appreciative!" - Albert GoldsmithApr 1, 2020
"I was in a minor collision a while back and took my car to caliber collision. They were great. The lady at the front desk was very kind and polite. Aaron was very nice and seemed genuinely concerned with the repair of my vehicle. He even took the time to look at my front bumper which I caught on a curb backing out and said he would have it reattached as a customer courtesy. It has been a couple of weeks sense the repairs where completed and I could not be happier about the quality and service I received from this company. I would highly recommend to my family and friends" - Kendis SmithMar 15, 2020
"Great service, quick turaround, and excellent results. My car looks better than it was before the accident that promted the repairs. They worked directly with my insurance company. They were transparent with where and whom they were getting replacement parts, and also provided comparative costs and value of their recommendations of these parts. I called everyday to get updates, and they were happy to be detailed everytime. I did not get a generic reply nor was I left on hold. The phone never rang more than twice and it was always answered by an employee. I definitely recommend them for your car needs." - Debbie MacalusoMar 11, 2020
"Wow! a big thank you for the incredible service and the great job Caliber Collision did putting my car back together. You put it back together perfectly. Arren my service advisor kept me advised and answered all my questions with respect and kindness." - Darla DavisMar 8, 2020
"I recently had a window and body damage repair done at the Conroe Caliber Collision location and Arren Schlerf handled my claim with professionalism and the best customer service imaginable! They perform quality work and are very punctual. My vehicle is as good as new and delivered in record time! I would highly recommend this company to anyone in need of their services." - Lee LottMar 2, 2020
"I haven’t been to a collision repair shop in quite a while . But , I can’t say enough positive things about Caliber Collision in Conroe.... From their friendliness, to their professionalism, to the quality of work that was done on my truck... in my opinion they are GREAT !!! I really appreciated the kindness of Ana and the professionalism of David... Although I never met the body and paint guys , I would like to say thanks for a job WELL DONE . If I ever need body or paint work in the future I know where I’ll go . Thanks to Everyone, L.Lott" - Melfia PowellFeb 29, 2020
"They are fantastic" - Wendy MockusFeb 20, 2020
"The very best customer service experience ever! All you need under 1 roof! My insurance company and Enterprise Rentals, which my insurance covered me driving out in a BMW 3X! And everyone there was top notch and very professional. Shout out to Arren, my account manager that took care of my car's needs and kept in touch with me every step of the way! In Tuesday morning and ready by Friday 5PM. I was working out of town so I was able to keep my rental and pick my car up first thing Monday morning If I ever need this service again, I know where I'm going! Thank you so very much for how my car was fixed! Great job! Conroe location in the Houston market" - Paige
"I had some work done on my car, and this place was amazing especially David who kept in contact with me every step of the way. He was very nice, respectful and all around amazing I will definitely be referring anyone that needs work done to this place. David went above and beyond. "
"I have never experienced such on hands and courteous, caring people than what I experienced at Caliber Collision in Conroe. I received daily updates from David on the progress of my vehicle being repaired and was amazed at how soon my car was repaired. When I went to pick it up I was overjoyed at the look of my car both inside and out. They even had it sitting right by the door!!!. I will recommend Caliber Collision to all my family and friends." - Audrey
"My elderly mother's insurance has expired because of a mixup in payment and she was so distraught. David Hatfield at the Conroe, TX location was professional, but compassionate, and made her feel at ease. He gave us the the very lowest possible repair estimate (I had checked with other shops). Her car was fixed in record time and it was cleaned inside and out! Julianna and several other team members there also engaged her in conversation and made the entire experience so pleasant. Without doubt, my husband and I will be taking our vehicles there and will recommend them to friends and family. This place is absolutely phenomenal!" - Valerie
"After backing in to a large plant urn in my own driveway and denting the front passenger side fender and door, I researched local collision repair shops in the area online and decided to get estimates from two that had good reviews. My experience getting the estimates follows:
Caliber's new location felt clean and welcoming. Dana was professional, and the estimate came in several hundred dollars lower than the competition whose employee had also verbally stated to me that the final bill "could be higher" once the work began.
In contrast, Dana at Caliber told me his estimate was "final." I liked that! No surprises! Dana also said he estimated a 2- or 3-day turn-around---the other collision repair company employee had estimated a 5-day turn around repair. Dana stated the repair is "guaranteed for life at any Caliber location." The other collision-repair company employee did not verbally mention any guarantees as a selling point. Dana also told me if I needed a ride home, Caliber could assist me. All of the above made me opt to use Caliber.
The next morning, I drove my SUV to Caliber, and a friendly employee accompanied me back to my house as I drove my SUV home; then he drove it back to Caliber for the repair to begin. I received emailed updates re the repair. Then I received a phone call that the SUV was ready for pick up. It only took two days, and I had the SUV back by last night. Several employees (including Dana) even stayed until after closing so that my husband could pick me up after he finished work and have me there 15 min after closing. The SUV was repaired to our satisfaction. It had been washed and vacuumed and was cleaner than when I brought it in! I am very happy and will recommend Caliber to friends and family living in this area. Glad to see new competition in this area!" - Julie
"I would like to Thank David Hatfield and the Caliber staff for the Fantastic repairs to our Highlander! - JP" - Joe
Rated 5/5 based on 10 customer reviews.
- Karen Montibeller