Jan 24, 2020
"EXCEPTIONAL first class service, people and results!! Certainly no one wants to deal with collision repair because of the time, money and inconvenience it causes. The whole experience is uncomfortable and inconvenient. Caliber is none of that! What I experienced was a warm welcome from Sacha once I arrived and then listening to her on the phone with her professionalism was impressive. I felt comfortable right away. Then I met Kevin my service advisor and in my opinion he was dropped from heaven as so many things had been thrown at me lately. I felt the blow to my car really topped things off and I needed someone like him to assist me as this was all coming out of my pocket. Kevin was an incredible listener, very courteous and professional. He was extremely knowledgeable, had some great suggestions, he was excellent in his explanation and approach and made me feel 100% comfortable in my decision to have Caliber do the work. I had gone to a few other places for estimates and Kevin stood out as the person I trusted most. It took a few days for work to be complete and along the way I met George who also works at Caliber as they provide transportation. He gave a ride home and back again to pick up my car. He was an awesome person, super nice and I appreciated his kindness very much. The car repairs were absolutely beautiful and the quality looked better than when I brought it in. I was so thrilled! Kevin was even able to cut the cost some for me as well.The entire experience was beyond my expectations! Kevin was exactly the person for me as his outstanding service made everything beyond seamless. I thank you Kevin so much for everything. The client services, the outstanding people and the quality is top notch! Trust me, this is the one and only premier Mercedes Benz collision shop and to go elsewhere would be a mistake." - Kali KoskiJan 8, 2020
"Caliber did a wonderful job on repainting my rear bumper and they were super quick! I dropped my 2018 Mazda 6 off on Monday late afternoon and got it back Wednesday, 3 days early! They also did an amazing job cleaning the car inside and out. My car hasn’t been this clean since I bought it." - Kali K.Jan 8, 2020
"Caliber did a wonderful job on repainting my rear bumper and they were super quick! I dropped my 2018 Mazda 6 off late Monday afternoon and got it back on Wednesday, 3 days early! They also did an amazing job cleaning the car inside and out. My car hasn't been this clean since I bought it." - Priya D.Jan 7, 2020
"I had a wonderful experience at this location .It was only because of Randal Vigil ,who was my adviser. He constantly updated me and followed up on the repair of my car which took over a month or so .He was always available to answer my questions and went above and beyond to help me in this process. Amazing customer service and very knowledgeable Even the front desk staff was so nice and helpful . So far the best body shop in the area. Thank you for Randal and his team to make it a pleasant stress-free experience ." - Karina RodriguezDec 6, 2019
"I am beyond satisfied with not only the quality of the repair which was done on my uncle's vehicle but also with the quality, care and professionalism of the staff. My uncle had a very special situation on his hands and the staff was not only understanding but also very supportive and patient as well. Randal Vigil did an awesome Job in keeping me updated on the status of the repairs. He was respectful in keeping my uncles information confidential given the sensitive circumstance. I truly appreciate the front desk clerical staff as I am aware of the harrasing phone calls they endured from other parties involved in this matter. Randal Vigil and the staff at Caliber Collision are definitely the most professional staff I have ever worked with. They made our experiance the best ever. I never had to harass them as to an update they all worked great as a team to assure we were updated on the status of the vehicle. I would highly recommend the 18th st location and will definitely use them again if needed." - Phil DrachmanNov 2, 2019
"If you have an accident take your car directly to Caliber Collision. The are the only national auto repair business that is A rated by the BBB." - Elliott G.Oct 21, 2019
"I wanted to make to to thank Randal V. He has helped numerous clients of mine get a clean bill of health on the Mercedes they purchased. Without his help, honesty and expertise I would not be able to assist my clients properly. I look forward to working together in the future and if any one needs a great SA look no further!" - Mario G.Oct 18, 2019
"I am extremely satisfied and impressed with the superior customer service and high quality work of the Caliber team. My Service Advisor - Eric Arias went above and beyond to keep me informed and current on the progress of my repairs. Eric was consistent and available to answer my questions, return my calls rapidly, and provide me with quality recommendations and feedback to any of my requests. I had a very pleasant experience dealing with my situation. I highly recommend Caliber Collision and greatly appreciate Eric's service and support." - Vincent T.Oct 6, 2019
"Caliber Collision does outstanding work. Their professionalism became apparent upon entry and my service writer Johnny kept me informed throughout the entire process. I had my 2015 GLK 350 completely repainted because of premature clear coat failure. Mercedes agreed to repaint the vehicle on warranty and it was a very complicated job. The end result was absolutely drop dead beautiful and I could not be more happy with the job. This was no easy task and only the very best painters in the industry could tackle such a job and produce perfect results. Again my thanks to my service writer, Johnny, and the whole team at Caliber Collision for an incredible paint job. I will never go anywhere else." - Gifted G.Sep 23, 2019
"Had some work done on my Mercedes CLA250. Jim was very professional and helpful throughout the entire process. Highly recommend. Car repair is perfect."
Rated 5/5 based on 10 customer reviews.
- Karen B.