Feb 6, 2020
"I had a great experience here last week. I specifically dealt with Jose who was very knowledgeable, friendly and responsive. I had some small fender damage in one area and it got returned looking brand new, not just where the damage was. They even took care of a small cosmetic issue totally unrelated at no extra cost. Totally recommend them." - Christine H.Feb 4, 2020
"My car got hit and the entire front bumper came off, plus there was some damage to the fender and other parts of the front of the car. I had my car (2020 Hyundai Elantra) towed to Caliber and the estimate/repairs started. The estimate was pretty consistent with the insurance appraisal, and Jose kept me posted on the state of things throughout the process. He called/texted me regularly and was quickly responsive when I reached out to him. My car was finished in a reasonable timeframe and I was able to pick it up when promised. The work looks great and they even cleaned the interior of my car quite nicely. I've had it back for a few days now and had no issues. I would recommend Caliber to others and if I ever have another issue (knock on wood) I would come back!" - Emily H.Jan 31, 2020
"After a "self inflicted wound" of catching the front bumper of my Mini Cooper on a concrete parking lot curb stop I tried Caliber Collision for the first time. The whole experience was terrific. Jose Gonzalez handled the whole process keeping me informed all the way through and handling all the insurance side of things. There was actually more damage to the front end than one would expect but Jose had photos and explained exactly what had been damaged and what new parts had been installed. It could not have been a more thorough or pleasant repair, if it is possible to make a car repair pleasant. I highly recommend this Decatur/Scottsdale Caliber Collision." - GwendolynJan 28, 2020
"I want to thank Marlise, Natasha and Jose for Excellent, Professional and friendly Customer Service. Everyone was so helpful and informative throughout the entire experience. The experience was painless and Jose, kept me up-to-date with my car repairs, He went above and beyond helping me with that difficult insurance company to make sure my car was restore properly and safe. I pray your company have an Employee Incentive Reward Program for those who go beyond and above, those who exhibit excellent Customer Service, may receive a gift card, dinner for 2 card, or gas card just to thank them for their service they provide for the company. They deserves! it Thank again" - Rebecca JenningsJan 23, 2020
"I was recommended to Caliber Collision by my dealership Subaru. I could not of been happier with their performance and communications. Amanda is an outstanding person and you are lucky to have her work with you on your vehicle. She will love it like her own. So thankful for the whole team and will recommend this location to anyone that needs body work." - Nicole OlingerJan 6, 2020
"Very friendly and efficient" - Lindsay HJan 3, 2020
"This particular location is in an area with a significant black population. There should be more art with images of black people and people of color on the walls to better reflect the community and customer base. There was also some sort of miscommunications around a schedule change and I'm having to wait for a technician." - Porchia
"Michelle is a life saver! she went out of her way when she wasn't required to. Her customer service is beyond outstanding. I would recommend anyone to Caliber Collision. They will lead you in the right direction and its service worth trusting in! -porchia"
"The service here was friendly, professional and very timely" - Yvette
"Two areas of vehicle need to be touched up." - Samuel
"I am in the business of customer experience. I want to applaud you for your efforts to deliver a great experience. I asked USAA to tow my car to Caliber because it is beside my dog's day care. Random right? Long story short, it was totaled by USAA and moved to CoParts. Amber greeted us as we entered, was authentically happy to see us and was so helpful even though we weren't even going to do business that day. I can tell you that I will be back. The customer experience matters and Amber did a fantastic job of creating a new customer by simply greeting us and listening to what we needed. Bravo." - Peter
"I want to thank Caliber Collision for such professional customer service. I was treated with the upmost respect, and I would recommend them to anyone I knew needed car repair.
Thanks for an AWESOME job!!!!!!" - Angela
Rated 4.875/5 based on 8 customer reviews.
- Jonathan R.