"I’m not a person who usually doesn’t write letter to businesses whether I have a bad or a good experience, but I have decided to make an exception.
I will preface my experience by telling you that when I discovered I was going to have to bring my car back to you because it was leaking water into the electronics. Anxiety is the only thing that came to mind when I remembered my past experience with getting warrantee service.
I have been pleasantly surprised by the exemplary service I have received from all involved in my warrantee claim. I want to thank in peculiar Jake and Rich for their kindness and professionalism in expediting my claim, from the work on my car, getting a rental, and getting reimbursed for the keyless entry module that got shorted out. It is the quality of the people the show the true quality of the company.
Thank You again;
" – David
"I had my doors done at caliber collision to get my door fixed, plus I have had work done there before, Michael Alexander has always given Great service I really like doing business with him honest, great prices very detailed on time with vehicle the detail dept great job guys I really recommend these guys to work on your vehicle they do a fantastic job! John Allen" – John
"I will never use them again had to take my truck back four times before it was fixed wright. They did not do a walk thru. before they called me and retuned the truck to me." – JUANITA
"My experience with your company started off rocky & I was making arrangements to take my business elsewhere.... but Jake contacted me and made everything right he was understanding and polite & I want to thank him for that. He didn't make excuses for what had happened but he was up front & honest & in my eyes that's worth a million bucks. When I got to your I-25 & Evans location I didn't know what to expect but I was pleased to meet Sonya at the front desk with her warm smile & sweet personality she made me feel very very welcome. Then I got to meet Terry he was also kind & got my estimate done quickly & explained the process to the T "much appreciated knew exactly what was going to happen he called me & gave updates & also let me know what day my car would be done so I can plan ahead. This is what I expected from my 1st visit but I am (grateful to have meet these 3 wonderful people) I was in & out within 15 minutes or less.
On 2/27/15 I picked up my car & I was greeted by Sonya right away by the way she is great! I got to meet with Jake in person & we looked over my car & he was so kind as to help me put my kids car seats in my car. My car looks amazing!!! & my experience with caliber collisions was amazing at this location. I felt welcome & my time was valuable to everyone there I also want to thank the 3 of you for your helping me & for the wonderful experience!!! I will be back for any work on my car & I will refer my friends and family." – melissa
"Having never had any body damage on my vehicle(s) , I was nervous about the whole process of repair. I was worried about dealing with my insurance company, the thought of dealing with someone who knew more about cars than me, (everyone) made me wary. Not only was Terry super helpful, but he made regular updates via phone during the whole process. I never had any questions after hearing his updates. I'm glad Farmers prefers this center, because I would have never found them otherwise. I really appreciate Terry and his great team." – Jody
"Exceptional Service by Caliber. Very professional and my car looked better than before my accident!" – Norma
"Excellent job. Good customer service. difficult to get an appointment. Wait was good to get a professional job." – ROBERT
"Excellent work and professional, personable customer service and follow up by both Jake & Sean." – Vic
"I had a very successful repair experience with this shop during the summer. Last week I was getting gasoline nearby and after checking the oil I was unable to insert the dipstick back in. I drove the one block over to Caliber and a mechanic and promptly took care of the problem and sent me on my way. I was very grateful and will always return when necessary. Hopefully, not too soon." – Stanley
"I brought my car in prior to having my work done so parts could be ordered. I was told that the work would be 2-3 days.
When I did bring my car in no parts were ordered and it would need to be re evaluated for parts, this took three days. The work took another 3 days and thus the time for work was longer than promised.
When I took my car in I made an appointment then to have work done. on a scale of 1-10 I would give you a 7.
Aldo your list of sites does not have North Carolina listed" – Robert
"They were so great I am going back in April for a keyed scratch on a door. They kept me informed all the way and I had major body damage." – Carmen
"This is where I take my car every time!! They're courteous, professional and very organized, also the follow up is awesome!" – Tami
"Jason was extremely helpful explaining what needed to be done to repair my Touareg and how he would go about the process. I'll be back soon for the work. Thx" – Rod
"This was terrific service and friendlyhelpful staff! I especially give kudos to Sean, who was an amazing customer service rep! The only hiccup (and it was a big one but not the fault of CAliber Collision, is that I had property stolen from me by the Enterprise Rental service. The Manager there, a young woman whose name I can't remember, lied to me when I called about leaving my property in that car. I called less than one hour after the car was left at Caliber. She said she then checked the car while I waited on the phone, came back to the phone and said nothing was there. Then she told me she'd ask the guy who cleaned the car and get back to me. It never happened. The next and many times thereafter I called to ask and she forgot she'd told me she checked the car herself and told me she'd never see the car and they have no idea where my property got to. I left a linen shirt, a linen dress and a brand new pair of shoes, won only once. HORRIBLE way they handled the matter! Caliber should NOT do business with that Enterprise location. Otherwise Sean and the Caliber team were beyond spectacular! Thanks, Margot West" – Margot
"They couldn't have been nicer and did excellent work.
My car was keyed recently and Intend to have Caliber fix it in March" – Carmen
"We had hail damage to an older, but pristine car which caused some problems between the insurance company, ourselves and the body shop. Taking delivery of the repaired car we noticed the expensive floor mats missing. The shop manager, Jake, immediately came forward and procured new floor mats. As long as Jake is working, I will not hesitate to recommend this shop." – William
"These people were excellent, thorough, timely, pleasant, get me informed, professional work! They even washed the car inside/out, looked better than before! Thanks!" – diane