Sep 25, 2020
"Needed to get some body work done. Jim, Alex, and staff treated me incredibly well. Wonderful experience." - Jackie T.Sep 9, 2020
"Just returned from getting a estimate on repairs, fantastic service. Both employees I spoke with were professional, and very pleasant to work with. Great example of good customer service which is missing on the new normal." - Caleb MunroSep 5, 2020
"Our car was rear ended by another driver, so that we needed an entirely new back hatch on our SUV. Caliber did a great job replacing the hatch so it’s as good as new and you would never know there had been any damage. If we need car work done again (fingers crossed that’s not the case), we’d easily be back here as a first choice." - Rebecca BuehnerSep 1, 2020
"Tim was my Go To Gentlemen and He did such a Great Job from the Beginning, middle and End. Any Questions he answered putting me at ease.Thank You Tim and Everyone from Calibers Collisions..." - Chelsea WSep 1, 2020
"My experience at Caliber Collison was wonderful. They got my car in for the service very quickly and finished with it sooner than expected. The work done was great! Tim's customer service was also amazing. I was able to leave the rental car at Caliber and when I realized that I didn't fill it back up with gas to what it had when I got it, Tim allowed me to come back and take it to the gas station so I didn't have to pay the hiked up gas price the rental company would have charged me, on his day off I also should mention. I would highly recommend them and will definitely take my car there again if I ever need more work done." - Michelle MobleyAug 31, 2020
"The work done was beautiful and I love my car even more. Alex was a great service advisor who kept me informed for all the days (only four) that my car was in the shop. The young woman at the front desk at this location was also friendly and professional. There are two locations on East Evans. The longstanding location at 5101 East Evans has a baby brother a dozen or so blocks farther east. Although this has been my part of the world for, like, forever, I was not aware of this second location...neither was the GEICO claims kid who set up the appointment. (Be sure to go to the correct location, or you will get chewed out by Brenda who hates us.)" - Amanda CareySep 1, 2020
"I'm really happy with my car's repair. Tim and Lamont were super responsive and helped coordinate my rental pickup and repairs with my insurance agent. They made what could have been a stressful experience a breeze. It was a quick turnaround for the repairs (just 4 days) and they looked great." - Andrew KemperAug 31, 2020
"Alex was my tech and he was absolutely incredible! Couldn't recommend this place enough ! Got my truck done a week earlier than they initially told me it would take and I couldn't of been treated better from Jen in reception to Alex (who i cant say enough nice things about he was awesome) ... Thank you Caliber! I truly appreciate everything you did for me !" - Jim
"Absolutely the best place to take your vehicle. No stress, no hassle, no worries. They do things the way they should be done. Everyone is polite, courteous, and professional. The work was done when they said it would be and it was quick. Jim" - Aric
"I just wanted to thank you guys for the complete professionalism and courtesy you showed me. I’ve had some pretty horrible experiences with mechanics lying to me in the past to try and make more money. Not only did you guys completely explain every repairthat was done, you washed my car and vacuumed it out. Everyone was extremely nice and thorough and called me promptly when my car was done. I have already referred you to one friend and will be referring you to numerous more. It’s companies like you that have restored my faith in the automobile industry in general. " - Carolyn
"I took my mustang into caliber collision to have exterior body work completed. I am very particular on what I put on my muscle car, basically rebuilding my mustang to look amazing. Anyone that drives a muscle car understands it’s not only what’s under the hood that’s important but also the exterior as well. Jake and the entire caliber collision crew did just that. When it comes to customizing your car there’s no expense spared and they instill confidence that you’ll leave happy. They not only met but exceeded expectations. I would highly recommend caliber collision for any work. Thanks again you guys were amazing!"
"My experience with your company started off rocky & I was making arrangements to take my business elsewhere.... but Jake contacted me and made everything right he was understanding and polite & I want to thank him for that. He didn't make excuses for what had happened but he was up front & honest & in my eyes that's worth a million bucks. When I got to your I-25 & Evans location I didn't know what to expect but I was pleased to meet Sonya at the front desk with her warm smile & sweet personality she made me feel very very welcome. Then I got to meet Terry he was also kind & got my estimate done quickly & explained the process to the T "much appreciated knew exactly what was going to happen he called me & gave updates & also let me know what day my car would be done so I can plan ahead. This is what I expected from my 1st visit but I am (grateful to have meet these 3 wonderful people) I was in & out within 15 minutes or less.
On 2/27/15 I picked up my car & I was greeted by Sonya right away by the way she is great! I got to meet with Jake in person & we looked over my car & he was so kind as to help me put my kids car seats in my car. My car looks amazing!!! & my experience with caliber collisions was amazing at this location. I felt welcome & my time was valuable to everyone there I also want to thank the 3 of you for your helping me & for the wonderful experience!!! I will be back for any work on my car & I will refer my friends and family." - melissa
"We had hail damage to an older, but pristine car which caused some problems between the insurance company, ourselves and the body shop. Taking delivery of the repaired car we noticed the expensive floor mats missing. The shop manager, Jake, immediately came forward and procured new floor mats. As long as Jake is working, I will not hesitate to recommend this shop." - William
"Exceptional Service by Caliber. Very professional and my car looked better than before my accident!" - Norma
"I will never use them again had to take my truck back four times before it was fixed wright. They did not do a walk thru. before they called me and retuned the truck to me." - JUANITA
"Having never had any body damage on my vehicle(s) , I was nervous about the whole process of repair. I was worried about dealing with my insurance company, the thought of dealing with someone who knew more about cars than me, (everyone) made me wary. Not only was Terry super helpful, but he made regular updates via phone during the whole process. I never had any questions after hearing his updates. I'm glad Farmers prefers this center, because I would have never found them otherwise. I really appreciate Terry and his great team." - Jody
"I brought my car in prior to having my work done so parts could be ordered. I was told that the work would be 2-3 days.
When I did bring my car in no parts were ordered and it would need to be re evaluated for parts, this took three days. The work took another 3 days and thus the time for work was longer than promised.
When I took my car in I made an appointment then to have work done. on a scale of 1-10 I would give you a 7.
Aldo your list of sites does not have North Carolina listed" - Robert
"This is where I take my car every time!! They're courteous, professional and very organized, also the follow up is awesome!" - Tami
"I had a very successful repair experience with this shop during the summer. Last week I was getting gasoline nearby and after checking the oil I was unable to insert the dipstick back in. I drove the one block over to Caliber and a mechanic and promptly took care of the problem and sent me on my way. I was very grateful and will always return when necessary. Hopefully, not too soon." - Stanley
"They were so great I am going back in April for a keyed scratch on a door. They kept me informed all the way and I had major body damage." - Carmen
"These people were excellent, thorough, timely, pleasant, get me informed, professional work! They even washed the car inside/out, looked better than before! Thanks!" - diane
"Excellent work and professional, personable customer service and follow up by both Jake & Sean." - Vic
"Jason was extremely helpful explaining what needed to be done to repair my Touareg and how he would go about the process. I'll be back soon for the work. Thx" - Rod
"I’m not a person who usually doesn’t write letter to businesses whether I have a bad or a good experience, but I have decided to make an exception.
I will preface my experience by telling you that when I discovered I was going to have to bring my car back to you because it was leaking water into the electronics. Anxiety is the only thing that came to mind when I remembered my past experience with getting warrantee service.
I have been pleasantly surprised by the exemplary service I have received from all involved in my warrantee claim. I want to thank in peculiar Jake and Rich for their kindness and professionalism in expediting my claim, from the work on my car, getting a rental, and getting reimbursed for the keyless entry module that got shorted out. It is the quality of the people the show the true quality of the company.
Thank You again;
" - David
"Excellent job. Good customer service. difficult to get an appointment. Wait was good to get a professional job." - ROBERT
"Very impressed! Friendly staff. Good communication. Repairs done quickly and on time. Got my truck back in pristine condition. Definitely will use Caliber Collision again! Thank you so much! " - Tiffani
"I had my doors done at caliber collision to get my door fixed, plus I have had work done there before, Michael Alexander has always given Great service I really like doing business with him honest, great prices very detailed on time with vehicle the detail dept great job guys I really recommend these guys to work on your vehicle they do a fantastic job! John Allen" - John
"They couldn't have been nicer and did excellent work.
My car was keyed recently and Intend to have Caliber fix it in March" - Carmen
"This was terrific service and friendlyhelpful staff! I especially give kudos to Sean, who was an amazing customer service rep! The only hiccup (and it was a big one but not the fault of CAliber Collision, is that I had property stolen from me by the Enterprise Rental service. The Manager there, a young woman whose name I can't remember, lied to me when I called about leaving my property in that car. I called less than one hour after the car was left at Caliber. She said she then checked the car while I waited on the phone, came back to the phone and said nothing was there. Then she told me she'd ask the guy who cleaned the car and get back to me. It never happened. The next and many times thereafter I called to ask and she forgot she'd told me she checked the car herself and told me she'd never see the car and they have no idea where my property got to. I left a linen shirt, a linen dress and a brand new pair of shoes, won only once. HORRIBLE way they handled the matter! Caliber should NOT do business with that Enterprise location. Otherwise Sean and the Caliber team were beyond spectacular! Thanks, Margot West" - Margot
Rated 5/5 based on 11 customer reviews.
- Scott Mac