Aug 6, 2019
"I took my car into Caliber for some body work after being rear-ended by a 16yo with no insurance - yeah, still ticked about that. Caliber did a great job fixing my car, it looks like nothing happened and they were timely. But I expect that from a body shop. So my review is really more about the people. I had to rent a car while mine was being fixed which was coordinated through Caliber and my insurance company. I stupidly left something of value in the trunk of the rental when I returned the car. When I contacted the rental company they said they contacted the current renter of the car and my item was not in car. I called several times asking about who had contact with the car etc. I was basically told sorry the item was gone and that was that. I then got a hold of Lamont at Caliber. He was on my side 100% and was really concerned that a) my item was missing and b) that people weren't working like dogs to find it. He would not accept that it was just gone. Fast forward a day and my missing item was found. I'm not sure what went down, but I'm sure it was found due to Lamont's diligence. So moral of the story - check your trunk before you return a rental car. If you forget however, hope that you have someone like Lamont from Caliber on your side. I hope not to have to have body work done in the future, but if I do, I will go to Caliber because they did a great job, but more importantly because they have great people working there. Thanks!" - Christine P.Aug 6, 2019
"I took my car into Caliber for some body work after being rear-ended by a 16yo with no insurance - yeah, still ticked about that. Caliber did a great job fixing my car, it looks like nothing happened and they were timely. But I expect that from a body shop. So my review is really more about the people. I had to rent a car while mine was being fixed which was coordinated through Caliber and my insurance company. I stupidly left something of value in the trunk of the rental when I returned the car. When I contacted the rental company they said they contacted the current renter of the car and my item was not in car. I called several times asking about who had contact with the car etc. I was basically told sorry the item was gone and that was that. I then got a hold of Lamont at Caliber. He was on my side 100% and was really concerned that a) my item was missing and b) that people weren't working like dogs to find it. He would not accept that it was just gone. Fast forward a day and my missing item was found. I'm not sure what went down, but I'm sure it was found due to Lamont's diligence. So moral of the story - check your trunk before you return a rental car. If you forget however, hope that you have someone like Lamont from Caliber on your side. I hope not to have to have body work done in the future, but if I do, I will go to Caliber because they did a great job, but more importantly because they have great people working there. Thanks!" - Мike ИсаJul 18, 2019
"Great and reliable hail repair technicians, nice job!!!" - Tammie C.Jun 30, 2019
"Our car was rear-ended and we took it to Caliber Collision on 5101 E Evans to be fixed. Tim and the crew did a fantastic job, everything looked good as new and we couldn't be happier!! When we drove the car home we noticed that the VSA warning light was on and it previously had not been on. The light would not go off. We contacted Jake at Caliber Collision, he came and picked up our car and had their mechanic look at it. When their mechanic didn't find anything they took it to the dealer for them to diagnose. Because we were headed out of town for a week, Jake arranged for us to get to and from the airport and picked our car back up from the dealer. When we arrived back in town we picked our car up at Caliber Collision. Words cannot express how grateful we are to Jake and Sonya at Caliber Collision for taking such good care of us and our car. They truly are the epitome of customer service and that's a rare find in this day and age! Thank you from the bottom of our hearts!" - Kristie A.Jun 2, 2019
"I couldn't be more pleased with the service I received at Caliber Collision. I had a weird accident that left me with a driver side door that wouldn't close. I had no idea what the repair would entail and was fearful it would be really expensive. Caliber fixed my door and I had my car back the next day. It was a minor repair, but they could've told me anything. It's hard to trust people these days. What a blessing to find an auto body shop with honest, kind and professional people. Of course I hope not to have to need a body shop again, but if I do, at least I know where to go. Thanks Jake!" - Larry JensenMay 28, 2019
"Job was done on time and on budget. I've used Caliber several times previously (although not this location) with good results. I was pleased with the job done." - Jonathan GoodbreadMay 16, 2019
"The people at Caliber Collision bent over backwards to meet my needs! My car was going to be ready when my schedule disallowed me from picking up my car. My insurance company (quite rightly) only covered my rental until my car was ready. Brad and Lamont worked to find a solution that would work with my schedule and helped prevent additional rental fees. Additionally, Brad kept me updated every step of the way, in some cases breaking mechanical technicalities into bite sized pieces that a vehicularly challenged guy like me could understand. I highly recommend Caliber Collision. It's really clear that they value the customer experience! Thanks again!" - Eloy MartinezApr 24, 2019
"Sadly they are the best. For a good reason at a bad time." - Bob MelamedApr 24, 2019
"Quick quote but no work performed" - Jim
"Absolutely the best place to take your vehicle. No stress, no hassle, no worries. They do things the way they should be done. Everyone is polite, courteous, and professional. The work was done when they said it would be and it was quick. Jim" - Aric
"I just wanted to thank you guys for the complete professionalism and courtesy you showed me. I’ve had some pretty horrible experiences with mechanics lying to me in the past to try and make more money. Not only did you guys completely explain every repairthat was done, you washed my car and vacuumed it out. Everyone was extremely nice and thorough and called me promptly when my car was done. I have already referred you to one friend and will be referring you to numerous more. It’s companies like you that have restored my faith in the automobile industry in general. " - Carolyn
"I took my mustang into caliber collision to have exterior body work completed. I am very particular on what I put on my muscle car, basically rebuilding my mustang to look amazing. Anyone that drives a muscle car understands it’s not only what’s under the hood that’s important but also the exterior as well. Jake and the entire caliber collision crew did just that. When it comes to customizing your car there’s no expense spared and they instill confidence that you’ll leave happy. They not only met but exceeded expectations. I would highly recommend caliber collision for any work. Thanks again you guys were amazing!"
"My experience with your company started off rocky & I was making arrangements to take my business elsewhere.... but Jake contacted me and made everything right he was understanding and polite & I want to thank him for that. He didn't make excuses for what had happened but he was up front & honest & in my eyes that's worth a million bucks. When I got to your I-25 & Evans location I didn't know what to expect but I was pleased to meet Sonya at the front desk with her warm smile & sweet personality she made me feel very very welcome. Then I got to meet Terry he was also kind & got my estimate done quickly & explained the process to the T "much appreciated knew exactly what was going to happen he called me & gave updates & also let me know what day my car would be done so I can plan ahead. This is what I expected from my 1st visit but I am (grateful to have meet these 3 wonderful people) I was in & out within 15 minutes or less.
On 2/27/15 I picked up my car & I was greeted by Sonya right away by the way she is great! I got to meet with Jake in person & we looked over my car & he was so kind as to help me put my kids car seats in my car. My car looks amazing!!! & my experience with caliber collisions was amazing at this location. I felt welcome & my time was valuable to everyone there I also want to thank the 3 of you for your helping me & for the wonderful experience!!! I will be back for any work on my car & I will refer my friends and family." - melissa
"We had hail damage to an older, but pristine car which caused some problems between the insurance company, ourselves and the body shop. Taking delivery of the repaired car we noticed the expensive floor mats missing. The shop manager, Jake, immediately came forward and procured new floor mats. As long as Jake is working, I will not hesitate to recommend this shop." - William
"Exceptional Service by Caliber. Very professional and my car looked better than before my accident!" - Norma
"I will never use them again had to take my truck back four times before it was fixed wright. They did not do a walk thru. before they called me and retuned the truck to me." - JUANITA
"Having never had any body damage on my vehicle(s) , I was nervous about the whole process of repair. I was worried about dealing with my insurance company, the thought of dealing with someone who knew more about cars than me, (everyone) made me wary. Not only was Terry super helpful, but he made regular updates via phone during the whole process. I never had any questions after hearing his updates. I'm glad Farmers prefers this center, because I would have never found them otherwise. I really appreciate Terry and his great team." - Jody
"I brought my car in prior to having my work done so parts could be ordered. I was told that the work would be 2-3 days.
When I did bring my car in no parts were ordered and it would need to be re evaluated for parts, this took three days. The work took another 3 days and thus the time for work was longer than promised.
When I took my car in I made an appointment then to have work done. on a scale of 1-10 I would give you a 7.
Aldo your list of sites does not have North Carolina listed" - Robert
"This is where I take my car every time!! They're courteous, professional and very organized, also the follow up is awesome!" - Tami
"I had a very successful repair experience with this shop during the summer. Last week I was getting gasoline nearby and after checking the oil I was unable to insert the dipstick back in. I drove the one block over to Caliber and a mechanic and promptly took care of the problem and sent me on my way. I was very grateful and will always return when necessary. Hopefully, not too soon." - Stanley
"They were so great I am going back in April for a keyed scratch on a door. They kept me informed all the way and I had major body damage." - Carmen
"These people were excellent, thorough, timely, pleasant, get me informed, professional work! They even washed the car inside/out, looked better than before! Thanks!" - diane
"Excellent work and professional, personable customer service and follow up by both Jake & Sean." - Vic
"Jason was extremely helpful explaining what needed to be done to repair my Touareg and how he would go about the process. I'll be back soon for the work. Thx" - Rod
"I’m not a person who usually doesn’t write letter to businesses whether I have a bad or a good experience, but I have decided to make an exception.
I will preface my experience by telling you that when I discovered I was going to have to bring my car back to you because it was leaking water into the electronics. Anxiety is the only thing that came to mind when I remembered my past experience with getting warrantee service.
I have been pleasantly surprised by the exemplary service I have received from all involved in my warrantee claim. I want to thank in peculiar Jake and Rich for their kindness and professionalism in expediting my claim, from the work on my car, getting a rental, and getting reimbursed for the keyless entry module that got shorted out. It is the quality of the people the show the true quality of the company.
Thank You again;
" - David
"Excellent job. Good customer service. difficult to get an appointment. Wait was good to get a professional job." - ROBERT
"Very impressed! Friendly staff. Good communication. Repairs done quickly and on time. Got my truck back in pristine condition. Definitely will use Caliber Collision again! Thank you so much! " - Tiffani
"I had my doors done at caliber collision to get my door fixed, plus I have had work done there before, Michael Alexander has always given Great service I really like doing business with him honest, great prices very detailed on time with vehicle the detail dept great job guys I really recommend these guys to work on your vehicle they do a fantastic job! John Allen" - John
"They couldn't have been nicer and did excellent work.
My car was keyed recently and Intend to have Caliber fix it in March" - Carmen
"This was terrific service and friendlyhelpful staff! I especially give kudos to Sean, who was an amazing customer service rep! The only hiccup (and it was a big one but not the fault of CAliber Collision, is that I had property stolen from me by the Enterprise Rental service. The Manager there, a young woman whose name I can't remember, lied to me when I called about leaving my property in that car. I called less than one hour after the car was left at Caliber. She said she then checked the car while I waited on the phone, came back to the phone and said nothing was there. Then she told me she'd ask the guy who cleaned the car and get back to me. It never happened. The next and many times thereafter I called to ask and she forgot she'd told me she checked the car herself and told me she'd never see the car and they have no idea where my property got to. I left a linen shirt, a linen dress and a brand new pair of shoes, won only once. HORRIBLE way they handled the matter! Caliber should NOT do business with that Enterprise location. Otherwise Sean and the Caliber team were beyond spectacular! Thanks, Margot West" - Margot
Rated 5/5 based on 12 customer reviews.
- Christine P.