Jan 20, 2020
"These guys will take great care of your car and do first class work. Paint looks OEM even in bright sunlight. Chad is knowledgeable and friendly, and provides timely updates about the status of your repair. They had a power outage one day they had my truck, but still managed to get it to me by the promised date. Would definitely use again for auto body needs!" - Mike and Ann CalusJan 5, 2020
"Caliber Collision in Durham (Fay St) repaired our RAV4 after we hit a deer. JT and Jessica provided excellent customer service beginning with explaining how the process would work from the insurance appraisal to the car rental. Their confidence and expertise set me at ease. Jessica took care of the administrative part of the process, handling communications with the rental company and payment from my insurance. She made me feel relaxed while I waited with complimentary coffee and popcorn. JT explained how insurance companies consider repairs on 10 yr old vehicles and even talked to my insurance company when the adjustment was delayed. The quality of the repair was perfect. Everything lined up. The paint matched perfectly. Every detail down to the trim looks like new. Caliber Collision was the the best, smoothest part of the body repair process and I recommend them to anyone who finds themselves in need of auto body work." - Jacob BumgarnerJan 3, 2020
"I just got my car back from this place, it took a little while but I told them not to rush and they got the custom pin stripes, paint, and body looking perfect. I'm so happy they got it all back to normal. Chad called me several times a week to give me an update and made the whole process easy. I cannot recommend this place enough. Top notch work guys." - Evelyn AtwaterDec 31, 2019
"I've taken my car several times and now my mother's car. They do wonderful work. But the customer service is the absolute best. Not one time have I experienced anything less than exceptional service. I will always use and recommend the Fay Street location." - Tiffany BellamyDec 23, 2019
"I highly recommend this collision shop! Their drop off, repair, and customer service process and partnership with Enterprise is seamless and saved me so much time and worry. I received updates on my car thought the process. The tasty popcorn in the front office did not hurt either. :) . Greg was so helpful throughout the entire process and addressed my concern on ensuring I received OEM parts. Hopefully I do not have to see them again but if I need repairs I will be going there again." - Brenda CollinsDec 6, 2019
"Caliber Collision was recommended to me by a friend. From start to finish, the whole process for the repairs on my car was made easy and "fuss" free. All my questions were answered. The staff was very courteous and professional. My dealings with Daniel was a pleasant experience. I would fully recommend Caliber Collision." - David TappDec 1, 2019
"I was recommended to Caliber by a family member. A young kid accidentally hit my car and ripped the front fender off. Caliber worked me in quickly to get my car fixed in the timeframe promised. The quoted price was exact. The staff was extremely professional, very helpful, and accommodating to my situation. The popcorn in the office was a bonus for my two year old also. I worked with JT and Daniel, I absolutely recommended this Caliber location for any issue you have." - David T.Dec 1, 2019
"I was recommended to Caliber by a family member. A young kid accidentally hit my car and ripped the front fender off. Caliber worked me in quickly to get my car fixed in the timeframe promised. The quoted price was exact. The staff was extremely professional, very helpful, and accommodating to my situation. The popcorn in the office was a bonus for my two year old also. I worked with JT and Daniel, I absolutely recommended this Caliber location for any issue you have." - Jennifer HenniganNov 1, 2019
"When I went to Caliber collision, I was not having a great day. Luckily the service at Caliber was excellent and helped turn my day around. They were able to work with my insurance and help me secure a rental vehicle from a company near by that was able to pick me up. They kept me informed while repairs were being made, and even coordinated the rental return for me so I could just drive to pickup my car and not worry about the rest. My car is back to it's normal happy self." - Benjamin WhitmanOct 31, 2019
"No one enjoys needing to have body work done, but these guys made it so easy! Dan was extremely helpful through the whole process and my vehicle looks great. They keep you updated on the progress multiple times a day so that you can plan for the vehicle being complete. There is no way they could have given better service!" - Brian
"Someone backed into my parked 2019 Lexus. The Durham dealership recommended Caliber. I met with Daniel who promptly handled my issue. The work was done as promised and on time and on budget. I was very pleased and highly recommend Caliber Collision. The bumper looks like new. "
"I was referred by Johnson Lexus in Durham, and I am so happy that I listened to Johnson Lexus. I spoke with Mark at Caliber, who gave me some great insight. He went over my insurance coverage, the brand for parts they cover, body work/damage price, you name it. I knew right away I was in good hands. He was honest with me throughout the entire process. I also worked with Chris, who was also amazing! He did the body work and I must say, he exceeded my expectations. These guys are honest and VERY professional. This was a difficult time for me, but they made this process very smooth. I never do reviews, but in this case, I felt that I had to. You will forever have my business. I tell everyone in my family and my place of employment about what an amazing experience I had. Thank you Mark and Chris for everything! You guys are THE BEST!!!!" - Samantha
"Referred by local Honda when there for a recall. Front bumper damaged by storm drain depth while street parking. Estimate was quick and thorough, gave me all my options and reasonable pricing. Atmosphere was that of a local shop with ties to the community. Definitely recommend. Thanks to Kyle and other staff. " - Matt
Rated 5/5 based on 11 customer reviews.
- Thomas R