- Stanley MickensSep 3, 2020"This was my first experience with Caliber Collision and was very impress with the over all service. Judith Portillio was very professional and very understanding and making sure the customer was very satisfied and happy with the service that was provided."
- Larry SalazarAug 27, 2020"Looks new. Took 6 days for front end. No complaints."
- Lauryn GomezAug 26, 2020"JUDITH was amazing! Great service, it was really fast and loved the work that was done ! My car looked brand new !!!!"
- Christina BodyAug 19, 2020"Incurring any sort of auto damage, especially while commuting to/from work during a pandemic, can be an extremely stressful ordeal. Caliber Collision made the entire process stress-free and seamlessly easy. From the moment I called to request an estimate to the moment I picked up my repaired vehicle (earlier than anticipated), I was always treated with respect and the utmost professionalism. Every step of the process was explained to me and all of my questions regarding repairs and cost were received with patience. I cannot put into words how grateful I am for Albert’s patience, dedication, and kindness throughout the entire process. I was also provided with updates via text message while my vehicle was being worked on. This was extremely helpful for me for planning purposes. A small but significant detail I appreciated was being addressed by name every time I called and/or came into the collision center. It added a great personal touch. Finally, I felt that each of my concerns (regarding time) were taken into great consideration. Overall, I would say my experience at Caliber Collision was unparalleled and would highly, without hesitation, recommend anyone take their vehicle there for body repairs."
- Melanie JohnsonAug 6, 2020"First off....JUDITH!!! You are amazing at what you do! Your customer service is supreme! Unparalleled! You should be running that facility! You have a wonderful and welcoming attitude! You are amazing and I truly appreciate your approach, your demeanor and professionalism! You are a gem and I am pleased to have had the opportunity to be able to work with you while my vehicle was receiving a face lift. Secondly, I am in love with the work that was completed on my vehicle! I look at my car and I am so impressed with the work that was done! My car looks amazing! I am so pleased that it sparkles again and has such a shine! Your team is phenomenal! Thank you for the restoration on my car!!! If I coulda hugged Judith upon the completion of my vehicle, I dang sure would have!!! Thank you for helping me with my car and restoring it's razzle dazzle and thank you to you and your team for your skills and ability to make things happen. You all work in a tough industry and I just want to say THANK YOU for your workmanship on my vehicle. You put a smile on my face and I couldn't be more impressed with it!!! HAPPY CUSTOMER!!! RETURNING CUSTOMER!!! TRUST IN THIS TEAM; THEY WILL MAKE YOUR VEHICLE LOOK LIKE A NEW CAR!!! 🙂🙂🙂"
- Kevin"EXCELLENT SERVICE - TOOK A STEP BEYOND - RESPONSIBILITY FOR THEIR OWN WORK - BROUGHT TEARS OF JOY TO MY EYES- YEAH!!"
"Adrian (Mngr) took care of my issue in under 45 minutes! Everyone in the office was very friendly.
Highly recommend this location!" - Donna
"The crew on Hondo Pass did an excellent job in repairing my car in a record time. I can't thank them enough for the courtesy, professionalism, annd expertise. Although we lost a few of our vacation days, the team made sure we didnt lose anymore than necessary. Thank you all." - Rita
"Very polite and helpful." - Lauea
"I wanted to leave a message on behalf of office manager Adrian Garcia and Chris Loya of the Hondo Pass location in El Paso, Texas. Please be advised that these two employees have gone, on numerous occasions, above and beyond the call of duty. Their professionalism and overall competence was a breath of fresh air. You should be commended for recruiting and having these type of employees at this location. Finally, I have been a member of USAA for close to 28 years, I will be calling them also, to advise them of the excellent service I've received at Caliber Collision. Please keep up the good work and call me if you should need any further information. " - Oscar H.
"Excellent" - Frank
"This is the second time I have had the pleasure of doing business with Caliber Collision. The first time was at their Gateway East location in 2015. On this occasion I had the joy of using their Hondo Pass center, and from the first beautiful and warm smile from the receptionist to the perfect repairs made, the staff at Caliber Collision exceeded my expectations. I would highly recommend them to anyone, and am very glad that my insurance company chooses them to do all my vehicle repairs." - Leonard
"Excellent customer service. They even delivered the vehicle to my home after the work was complete. My truck was refinished to a factory finish (perfection). They also delivered it fully detailed. Don't waste your time with any other body shop. Caliber Collision is the best on the planet. Plus a lifetime warranty on their work! You won't find that any where else. Unmatched quality work and Professional Customer Service." - Eric
Rated 5/5 based on 6 customer reviews.
