Sep 21, 2020
"I am completely satisfied with the work completed and the customer service provided. I will be the first to admit, I can be a critical/difficult customer to deal with. I ask plenty of questions and raise multiple concerns all the time. Even with my complex self, the service and professionalism was maintained by the employees. Anytime I had questions, I was explained the process and reassured on any raised concerns or issues I might have raised. I sincerely, appreciate the patience from them, specifically Jason. I loved all the updates I received daily over text and the quick response times. Overall, I am extremely pleased. Thank you so much. I will continue to choose Caliber Collision for any future repairs, although I hope it’s not any time soon, enough repairs for the year, for me to say the least, laugh out loud." - Fabi SotoSep 18, 2020
"They were so fast and courteous. They kept me in the loop the whole time. They did everything in their power to get my car from the wrong auto body shop when a mistake was made by the tow driver" - Victor GomezSep 14, 2020
"My Charger was ready by the estimated date. The process was very quick and painless and the crew paid attention to detail. Fantastic job Caliber!" - cynthia russellSep 11, 2020
"I took my car in because i was involved in a fender bender. Jason was the point person assigned to my repairs and he was amazing. Always updating me and letting me know if there was any changes. John the GM was also awesome in staying in contact to make sure i was kept up to date and taken care of. This is the only place i will take my car to for repairs. 100% satisfied!! 😁😁" - Rebeka RodriguezSep 7, 2020
"The service was great! Jason was very informative and kept me informed with the repair process on a daily basis. Hit and runs are horrible to deal with but Caliber's process was very reassuring and hassle free. Randy from Enterprise was helpful and friendly as well. Made what could've been a difficult process very pleasant. I would highly recommend" - Estela ChaconSep 7, 2020
"Had a very good experience. I had to have some auto repairs and the whole experience can be daunting, however, Caliber Collision made this experience worry free and I did feel like I was being taken care of. Jason was great! Everyone was a pleasure to work with and I received my car before the promised date." - Karina LunaSep 5, 2020
"They were very professional! I got updates every day and they always kept in touch to let me know what was happening! Very satisfied with the work they did on my car!" - Michael
"Five stars doesn’t feel like enough stars for such a great organization. The staff were amazing from the very beginning. The process was extremely fluid and I was always kept in the loop by Todd. Even when additional repairs were needed I was given nothing but a smile and request for the keys to my vehicle. The damage to my van is gone and I can continue to run up the mileage with confidence. Thank you so much Caliber Collision on Montana. You’re the BEST!" - Kelly
"EXTREMELY happy with my services that I had done at Caliber Collision. My person of contact was Lee who is an awesome job of keeping me up to date with what was going on and how long the whole process would take. I was nervous at first because I have never had to leave my car for collision repairs before but I would 100% go back if I ever were to need services done again. " - Connie
"I am extremely happy with the repair job done to my vehicle. Todd was super great keeping me up to date with how the repair was going and when to expect the job to be done. He is also very friendly, all the staff that I encountered were very nice. They take pride in their work and want you to be happy with the job that is done. And on a side note, they finished my repairs a week earlier than expected and that was nice. I would definitely recommend and use them again should I need repairs done to my vehicle. Great job Caliber Collision and Todd too." - Gloria
"Todd and Jackie provided outstanding customer service.
My vehicle was returned before expected date. Very polite and professional when providing status updates. Will definitely recommend this facility."
"I really appreciated the weekly updates via telephone and email." - Tenishia
"ALL the staff I dealt with were extremely courteous and helpful in every aspect of my dealings with them." - Joe
"The updateson our truck were great! The customer servise was outstanding!!
Thank you for the exemplary job of repairing my vehicle. I will definitely refer my friends and family!" - Michael
"The staff is very professional& helpful. The work is beyond reproach...super job.
If I ever need their type of services even without an insurance co involved, I wouldn't hesitate to utilize them." - Joe
"great job, Todd was fantastic" - Anton
"everybody was very friendly, the representitive that I worked with, Zach, was very helpful and kept me well informed." - Jeanne
"Service was great and sow as the job. I was consistently informed of progress on the job." - Leslie
"Caliber Collision was extremely helpful and very convenient. From the time I walked in the door. I was treated with the the utmost care. The front desk assistant was very patient with me due to my schedule and they were able to adjust their time to my schedule change. She also answered many of my questions with no frustration or hesitation. She was great. The gentleman that helped me Raul Sambrano my customer consultant was very nice and professional. He even came in on his day off so I can pick up my vehicle. His manger John Fulcher was also there to make sure I was happy and I had no problems. I will definitely be back in to get some other repairs done as soon as I can. I really do appreciate everyone working with me. Geanine" - Geanine
"John and Todd pride themselves in customer service, and they definitely achieved that.
Todd was in constant contact via text during the entire ordeal and my car was returned in excellent condition.
They were very kind and stayed open late the day of my accident. I highly recommend Caliber Collision not only for their excellent work but their staff as well.
Pain free experience." - Sandra
"This is the best repair company in all of El Paso! I've had my cars repaired several times and Caliber Is the only Professsional in the whole city. From start to finish, No. 1!!" - Jan
"The staff was awesome! Yvonne Sanchez is a true professional. The work was quick and my vehicle looks new. Thanks!" - Quentin
"The work was quick and looked fantastic. I will be using caliber for any future needs. Thanks!" - Ranee
"I recently had my 2009 Nissan Versa repaired at Caliber Collision Center in El Paso, TX (Montana location), and during my few visits one thing resonated and became infectious throughout the front office. That thing was joy and movement with a sense of customer focused urgency that made me feel that everyone enjoyed their career but also wanted to give the best customer service possible. My Service Advisor, Todd Phelps, was a superstar of customer service. After a slight mistake occurred that affected my vehicle’s ability to pass state safety inspection, Todd sprung into action. Todd coordinated for the mistake to be corrected and safety inspection conducted; then he dropped the vehicle off at my residence. Todd did all with a genuine joy that I could hear in his voice and see in his smile. Furthermore, Todd’s keen sense of professionalism prompted him to ask how often I would like to be contacted so I would not be flooded with phone calls that is a small detail that just amazed me because he was considering my schedule and time. It has become commonplace to receive mediocre customer service in America, and that is appalling. It is amazing and refreshing when you find someone like Todd that truly enjoys providing customer service and does a phenomenal job at it. Because of Todd I will gladly recommend Caliber to any of my friends that need auto bodywork done on their vehicles." - Jairo
"you did a great job and in less time that you said :)" - Javier
"Jason trueblood was very professional and represented this company very well. Would recommend to everyone." - Amber
"in June 2015, I was struck in the rear portion of my Mustang, eleven days before I was to deploy. The guys gave me an estimate. Ten months after I returned, the price stayed the same. Although they kept my car 15 days longer than expected the wait on the repairs was well worth it. I returned my car and it looked like it never was in an accident. And they wouldn't say yes or no to my questions but I think they buffed out a few of the dents in my car that wasn't part of the accident. I was pleased with their work, the entire staff was professional at all times. Oh and the free popcorn added a nice touch." - Jerome
"I was treated with respect and consideration. The work on my Honda was done in a timely manner and very professional. I was very happy with the entire experience. In spite of this being such a sad experience due to the fact that I had recently purchased my vehicle, collision experts made up for it by fixing my car and getting me back on the road. Thank you.
Rosa J" - Rosa
"staff was very professional, especially Clarissa and Alex- very helpful and cordial." - Cynthia
Rated 5/5 based on 11 customer reviews.
- Alexis Hernandez