Dec 4, 2019
"After being sideswiped that broke my door actuator and being quoted just a couple weeks I decided to fix it myself since I was moving to another state in those two weeks and couldn't risk missing my deadline. Caliber collision offered to allow me to store my inoperable car until the part came in and once it came in they offered to help me push out the indented door and install the part I ordered free of charge. Everyone from the technician to the manager were incredibly polite and respectful and very supporting to my needs. Also they love to help out military. Great service and good people!" - margaret jonesNov 30, 2019
"A very professional and efficient place. Todd and Jason went above and beyond to help me the evening after Thanksgiving. I highly recommend Caliber Collision on Montana." - Michael NoggleNov 30, 2019
"Highly recommend this location and ask for Jason. Great staff and they do great work. Something I greatly appreciated were the updates from Jason as my truck was in the shop. They got my truck back to me faster than I expected and did great work." - Dillon ManusNov 29, 2019
"This Caliber Collision location on Montana, El Paso was outstanding. My BMW got hit on the driver door. Caliber collision had my car for a week and was expecting longer due to damage. But had it done and fixed like new! Todd is very helpful and great at keeping you updated with your vehicle while getting fixed. Great job for outstanding work. Defiantly recommend 10/10 for this location!" - John Z.Nov 29, 2019
"Great Service!! Lifetime warranty on all repairs and the communication throughout the repair was amazing." - Santanna MartinezNov 28, 2019
"Jason kept me informed the whole time my car was getting worked on. It looks better than when I bought it! I recommend this location!" - Allie StultingNov 27, 2019
"Todd Phelps helped us out with our initial repair quote. He was honest and answered all of my questions. I felt like I was in good hands so I decided to go through Caliber for my repairs. I am so glad that I did! They were really quick and called me to update me on the progress. Enterprise is in the same building so it was really easy to get a rental car for the few days that my truck was in the shop. Thank you Todd! My husband and I will definitely come back to you if we need more repairs done." - Jeanette GonzalezNov 26, 2019
"My experience was incredible! From the front desk receptionist Jackie, to Todd who kept me informed every step of the way everything was exceptional. They repaired my vehicle with expedited care and amazing quality! The manager was also very helpful and there is not a person i dealt with that did not exceed my expectations! Thank you Caliber!:)" - David BuggestNov 24, 2019
"One thing I can say is that Caliber collision center on Montana ave did a great job with my Vehicle. My service advisor Jason Trueboold did a outstanding job on the whole process of repairing my vehicle. He was very polite and informative. Jason also estimated that my vehicle will be complete in four days. However, my vehicle was complete in two days. I was very pleased and surprised at how quickly the job was finished. If I ever need my car repaired again, I will definitely go with caliber Collision center at this location, and I would definitely recommend Jason as my service advisor again. Thank you guys for getting me back on the road in a timely manner. My family and I really appreciate it!" - ClaudiaNov 23, 2019
"I was so satisfied with the workmanship of the repairs, our truck looked perfect. The professionalism of this company, especially with Jason would definitely have me come back if ever need be. Jason was very attentive and updated us on a daily basis with the progress of the repairs. I would definitely recommend them to my family and friends." - Michael
"Five stars doesn’t feel like enough stars for such a great organization. The staff were amazing from the very beginning. The process was extremely fluid and I was always kept in the loop by Todd. Even when additional repairs were needed I was given nothing but a smile and request for the keys to my vehicle. The damage to my van is gone and I can continue to run up the mileage with confidence. Thank you so much Caliber Collision on Montana. You’re the BEST!" - Kelly
"EXTREMELY happy with my services that I had done at Caliber Collision. My person of contact was Lee who is an awesome job of keeping me up to date with what was going on and how long the whole process would take. I was nervous at first because I have never had to leave my car for collision repairs before but I would 100% go back if I ever were to need services done again. " - Connie
"I am extremely happy with the repair job done to my vehicle. Todd was super great keeping me up to date with how the repair was going and when to expect the job to be done. He is also very friendly, all the staff that I encountered were very nice. They take pride in their work and want you to be happy with the job that is done. And on a side note, they finished my repairs a week earlier than expected and that was nice. I would definitely recommend and use them again should I need repairs done to my vehicle. Great job Caliber Collision and Todd too." - Gloria
"Todd and Jackie provided outstanding customer service.
My vehicle was returned before expected date. Very polite and professional when providing status updates. Will definitely recommend this facility."
"I really appreciated the weekly updates via telephone and email." - Tenishia
"ALL the staff I dealt with were extremely courteous and helpful in every aspect of my dealings with them." - Joe
"The updateson our truck were great! The customer servise was outstanding!!
Thank you for the exemplary job of repairing my vehicle. I will definitely refer my friends and family!" - Michael
"The staff is very professional& helpful. The work is beyond reproach...super job.
If I ever need their type of services even without an insurance co involved, I wouldn't hesitate to utilize them." - Joe
"great job, Todd was fantastic" - Anton
"everybody was very friendly, the representitive that I worked with, Zach, was very helpful and kept me well informed." - Jeanne
"Service was great and sow as the job. I was consistently informed of progress on the job." - Leslie
"Caliber Collision was extremely helpful and very convenient. From the time I walked in the door. I was treated with the the utmost care. The front desk assistant was very patient with me due to my schedule and they were able to adjust their time to my schedule change. She also answered many of my questions with no frustration or hesitation. She was great. The gentleman that helped me Raul Sambrano my customer consultant was very nice and professional. He even came in on his day off so I can pick up my vehicle. His manger John Fulcher was also there to make sure I was happy and I had no problems. I will definitely be back in to get some other repairs done as soon as I can. I really do appreciate everyone working with me. Geanine" - Geanine
"John and Todd pride themselves in customer service, and they definitely achieved that.
Todd was in constant contact via text during the entire ordeal and my car was returned in excellent condition.
They were very kind and stayed open late the day of my accident. I highly recommend Caliber Collision not only for their excellent work but their staff as well.
Pain free experience." - Sandra
"This is the best repair company in all of El Paso! I've had my cars repaired several times and Caliber Is the only Professsional in the whole city. From start to finish, No. 1!!" - Jan
"The staff was awesome! Yvonne Sanchez is a true professional. The work was quick and my vehicle looks new. Thanks!" - Quentin
"The work was quick and looked fantastic. I will be using caliber for any future needs. Thanks!" - Ranee
"I recently had my 2009 Nissan Versa repaired at Caliber Collision Center in El Paso, TX (Montana location), and during my few visits one thing resonated and became infectious throughout the front office. That thing was joy and movement with a sense of customer focused urgency that made me feel that everyone enjoyed their career but also wanted to give the best customer service possible. My Service Advisor, Todd Phelps, was a superstar of customer service. After a slight mistake occurred that affected my vehicle’s ability to pass state safety inspection, Todd sprung into action. Todd coordinated for the mistake to be corrected and safety inspection conducted; then he dropped the vehicle off at my residence. Todd did all with a genuine joy that I could hear in his voice and see in his smile. Furthermore, Todd’s keen sense of professionalism prompted him to ask how often I would like to be contacted so I would not be flooded with phone calls that is a small detail that just amazed me because he was considering my schedule and time. It has become commonplace to receive mediocre customer service in America, and that is appalling. It is amazing and refreshing when you find someone like Todd that truly enjoys providing customer service and does a phenomenal job at it. Because of Todd I will gladly recommend Caliber to any of my friends that need auto bodywork done on their vehicles." - Jairo
"you did a great job and in less time that you said :)" - Javier
"Jason trueblood was very professional and represented this company very well. Would recommend to everyone." - Amber
"in June 2015, I was struck in the rear portion of my Mustang, eleven days before I was to deploy. The guys gave me an estimate. Ten months after I returned, the price stayed the same. Although they kept my car 15 days longer than expected the wait on the repairs was well worth it. I returned my car and it looked like it never was in an accident. And they wouldn't say yes or no to my questions but I think they buffed out a few of the dents in my car that wasn't part of the accident. I was pleased with their work, the entire staff was professional at all times. Oh and the free popcorn added a nice touch." - Jerome
"I was treated with respect and consideration. The work on my Honda was done in a timely manner and very professional. I was very happy with the entire experience. In spite of this being such a sad experience due to the fact that I had recently purchased my vehicle, collision experts made up for it by fixing my car and getting me back on the road. Thank you.
Rosa J" - Rosa
"staff was very professional, especially Clarissa and Alex- very helpful and cordial." - Cynthia
Rated 5/5 based on 14 customer reviews.
- Karl Kinsman