Sep 2, 2020
"The first and last thing I want you to remember is the name Luis. I have an older vehicle (2003 Chevy Cavalier, "Martha"), and it was hit while parked. This was the 2nd time this happened to this car -- same side, same region -- but this time the person who hit me was kind enough to let me know about it. Caliber Collision called me the day after I requested to work with them, and they gave me a prompt appointment to come in and have my car assessed. This is when I met Luis. Luis was super friendly, diligent and seemed to genuinely care (even about this old beater). Before I go any further, let me mention the switch for my window controller decided to go out the same day I dropped my car off. lol Luis said, he would have his mechanic take a look at it to see if they could repair it (in addition). Well, there wasn't a need, at that time, to repair it, thank God. Luis, smartly found another way to get the window up. He didn't give up on something as simple and insignificant as my window switch malfunctioning. That was so appreciated. Fast forward a few days, I naively moved forward thinking that things will be fine; the car will be fixed, and I'll be driving her again in no time, and then problem 2 happened. Nationwide initially said that my vehicle repairs was going to cost them more than the car was worth. Then came Luis again. Never giving up. Luis called Nationwide, and fought to have my car paid for, and they did. I was so grateful for him not giving up on me and my car 2 times. I don't have to tell you that the repairs were top notch, they were, but the service matched, and went beyond the repair quality. Words can't express how grateful I was to see Martha looking pretty much new. Please don't second guess this shop, and definitely ask for Luis. You won't be let down!" - Keith W.Sep 2, 2020
"The first and last thing I want you to remember is the name Luis. I have an older vehicle (2003 Chevy Cavalier, "Martha"), and it was hit while parked. This was the 2nd time this happened to this car" - Jennifer TrujilloAug 26, 2020
"This is the place to go. Hands down the best caliber I have been to and the only one I will be going to moving forward. I have already recommended to all my family and friends. The customer service is unbeatable. They keep you updated at all times. They make sure you know they are available for you if you have any questions. My car was just unbelievable when I received it! Clean and just looked magnificent! I can’t say enough good things about the girls. Sophie did such a great job always keeping me informed and making sure I know she was available for any of my questions. The manager Barbra is the best point period! She answers all your questions and is on top of everything. They made the process so simple I couldn’t believe how simple it was. Never gave me the run around alway were honest and just keep me inform which is something that I rarely got at other locations. See for yourselves you won’t be disappointed!" - Bradley KeithAug 16, 2020
"You get a daily report on the progress of your car. Sophie is good at her job and is very diligent. My car was ready before it was promised. Yes no I don't" - Ashley H.Jul 28, 2020
"I've used this shop to repair my car twice now. Great service all around. I was referred to this shop by a friend and wasn't disappointed. The repair process was great and stress-free, thanks to the continuous communication by the shop. The service provided by Sophie and Barbara was both professional and friendly. My car was repaired in a timely manner and looked like new every time." - Erik M.Jul 27, 2020
"Brought my car for repairs here with high expectations and they did not disappoint! Sophie, my estimator, was very nice and informative and kept me notified every step of the way. The manager... more" - Bryan M.Jul 27, 2020
"Great customer service from barbara and sophie they were able to get my car back with a good turn around time compared to other collision centers."
Rated 5/5 based on 7 customer reviews.
- Keith W.