Mar 15, 2020
"They are very professional and courteous. They told me because my car was high end they would tow it to their Beverly Hills facility and I received text messages for every step my car made to the facility. And once it arrived I received text messages on my cars status and when it should be complete. Love them" - Stacey E.Jan 28, 2020
"My car was hit while it was parked and thankfully the persons insurance made themselves 100% responsible. They referred me to caliber collisions and I have to say it was EXCELLENT customer service from the beginning until the end. They would call almost every day to give me a status, the person that gave me the estimate also would constantly call. Then I met them today in person and I i was in and out in less than 10 minutes. They are very honest and genuine people which is so great, especially in businesses like these. I told them that it had been a while since I experienced THIS type of quality service! I DEFINITELY recommend them! As for my car, looks even better than before the accident. Great job all around!" - S. I.Jan 25, 2020
"I got a rear ended while I was stopped for a red light. My insurance company suggested me a couple of facilities to fix my rear bumper and Caliber Collision is the closest from my work, so I've decided to choose them. A service adviser, Sophie, was very helpful from the beginning, updated the progress on daily basis via text. When I got there to pick up my car, my car was not only repaired but also was washed :) Because of their location, I have learned that quite a few of my co-workers have used their repair services and everyone who I had talked were very happy about their works. Thank you, Sophie and Caliber Collision team!" - Jeffrey L.Jan 24, 2020
"It's never fun to be involved in a car accident or to need repairs on your vehicle. Recently I found myself in precisely that situation. Finding the right repair facility will make this experience easier and less stressful. Caliber Collision in El Segundo, CA is that repair facility. The process started with Gaby, the office manager. She was kind and professional. As the first person you meet when you walk in, Gaby made me feel like I was in the right place. My car was assessed by their damage specialist Sophie. Again her thorough knowledge of my vehicle and my insurance coverage made me feel once again that I was in good hands. It was clear that the positive and helpful vibe that permeated throughout the facility was a result of excellent leadership. Barbara, the General Manager, was obviously very hands on throughout the process. I could see that this was a great team in action. The result? My car looks just like it did prior to the accident. Paint color is perfect. Thank you Barbara, Sophie, Gaby, and the rest of team. I definitely recommend Caliber Collision in El Segundo." - anonymousNov 5, 2019
"Incredible to work with! My insurance was a headache but Sophie made everything so easy. She follows up and let's you know every detail of the vehicle. …" - Chris H.Nov 5, 2019
"Incredible to work with! My insurance was a headache but Sophie made everything so easy. She follows up and let's you know every detail of the vehicle. Everyone in office is incredible. I don't usually leave reviews but so impressed with customer service that I felt the need to leave one. I hope I don't have to come back because of an accident.. but this is the place I'm going if I do. Also, they must have a deal with rent a car services because they'll come pick you up and bring you to their cars. They're quick and very well put together. Thanks Sophie!!" - MaryOct 30, 2019
"I would recommen them for repairs, my car was done when they said it would be. I definitely would go to them again. Also the staff is very friendly." - Aila B.Oct 18, 2019
"Very nice. Every one was so nice they made everything so easy . And very helpful. Thank you to the team and Barbra!" - George In OrbitJul 31, 2019
"If you are looking for professional, polite and nice people, this is your place, don't continue looking for a body shop service. I highly recommend it!!!." - DAVE PARKEJul 19, 2019
"Very nice people here. I had been rear-ended in my 1998 BMW Z3 Roadster and went to my first choice of collision centers Jim and Jack's up in El Segundo but was told they did not work on cars that were more than 15 years old. They sent me to Cooks I was not only very pleased with the service but they actually did the work for a couple hundred dollars less than was quoted. And the fact that this was an insurance job that I had no out-of-pocket anyway they saved the insurer $200 which I'm sure not only endear dear them to the insurer but the job was also perfect."
Rated 5/5 based on 10 customer reviews.
- Elizabeth Williams