Oct 3, 2019
"This location used to be Rancho Auto Body who I had used previously. Rancho Auto Body did a fabulous job a few years ago, so I was nervous that the name changed to the chain body shop Caliber. I was assured that the guys in the back were the same and my car would be well taken care of. Well, I could not be more pleased with the service and quality of their work!! Both Ted and Mark went out of their way to keep me informed during the entire process. My car is a difficult color to match and it was perfectly done! I was also pleased that they were more than happy to work with my insurance company to make sure any parts replaced were excellent quality. The car looks better than new!!! I highly recommend this location of Caliber!!!" - George H.Sep 11, 2019
"I do not have enough good things to say about the women and men who work at this Caliber Collision location. I was in a small fender-bender at no fault of my own and acquired a quote from Caliber. I had this particular location recommended to me by a friend who works in auto parts. The office staff was extremely helpful and quickly assessed the damages for this as well as a mirror I had knocked off the brackets. They emailed me a quote in short time and I provided this to the insurer who was covering the cost. Caliber is an approved shop for them and within a day I had an appointment to drop off my car. I can tell by the ease I had arranging drop off and pick up through Enterprise that Caliber's team maintains good professional relations with them as well. The team kept me informed of the progress via text and even responded to my texts to answer questions and arrange pick up. Not only were the repairs done fast and well, they also were able to fix the mirror I damaged so I have something to work with until that gets replaced! I work in sales and I know the importance of making a good, personal impression. The act of exchanging a handshake, introducing yourself by name, and giving a business card are essential to instilling trust in a customer. Haidee, Ted, and Esmeralda did these things. There were others who helped me out as well and they were equally personable - I believe one of the guys in the office was training and I could tell he was eager to help out in any way. Coffee, water, and even fresh popcorn were offered! Solid shop. It's a no brainer where I'll return should I need work done." - anonymousSep 11, 2019
"I do not have enough good things to say about the women and men who work at this Caliber Collision location. I was in a small fender-bender at no fault of my …" - Renee H.Jun 26, 2019
"Front desk Heidi was so nice and helpful. I needed to get a small car repair done within two days, and they got it done perfectly and on time! Excellent follow through and friendly technicians/staff. We will definitely return for our auto repair needs. Thank you!" - anonymousJun 26, 2019
"Front desk Heidi was so nice and helpful. I needed to get a small car repair done within two days, and they got it done perfectly and on time! Excellent follow …" - Craig SpillerMar 2, 2019
"Had to get some work done repairing several panels on the backside of my car. I have to say the whole team here did a great job! Another auto body shop I had used previously took about 2 weeks to get my car back to me due to various misordering of parts and other details, but Ted and the rest of the staff had my car back to me in about 3 days flat. Would recommend to anyone in need of a repairs shop!" - anonymousJan 21, 2019
"My car was hit and needed body work. The insurance carrier for the woman who hit me sent me to Caliber on Westlake in Encinitas, California. I was …" - Ron B.Jan 21, 2019
"My car was hit and needed body work. The insurance carrier for the woman who hit me sent me to Caliber on Westlake in Encinitas, California. I was reluctant, for a number of reasons, but decided to go there. After a few days the car was done, and ready. I was asked to sign some releases which I needed to discuss with management. The Center Manager, Mark Mrosla, helped me and allayed my concerns. I initially showed my frustration and was a bit impatient. Mark handled the situation, and me, with professionalism and poise. I thank Caliber, and particularly Mark Mrosla and his staff, for doing such a wonderful job." - Kathleen C.Jan 11, 2019
"Last week Caliber Collision in Encinitas did some auto body repair work on my Lexus. Mike, my service advisor, kept me informed about time needed for the repairs, progress being made, and the estimated costs. The repairs were excellent, and my car looks perfect because of their attention to detail. I highly recommend this auto body repair shop." - Allen L.Jan 8, 2019
"Allstate positive phone message to me regarding estimate discussion with Caliber Collision Westlake Encinitas. Hello Mr. Lemaire. I am calling to touch base with you. I was on the phone with Mark Mrosla, Manager, Caliber Collision, Encinitas Westlake, when you were picking up your car. I want to let you know they appear to be a stand-up place. He was calling me to let me know that there was an estimate miscount on the Allstate estimate. He was correct we messed up on the labor rate. I thanked him for his honor ship and I did not make any changes to the estimate because all payments were made. In my opinion, I just wanted to let you know you got your vehicle fixed at a very reputable shop."
Rated 5/5 based on 10 customer reviews.
- Debbi R.