Auto Body Shop: Encinitas – Westlake St. Location

"I am writing this review to make the Corporate Office aware of the gem of a General Manager that they have at the Encinitas-Westlake location. I was quite taken aback with the excellent customer service that I received from Mr. Mark Mrosla. I brought my Jaguar in for a very minor repair to replace the fuel door which had snapped off. I expected them to decline the job as it was so minor. Mr. Mrosla ordered the fuel door right away and even informed me of the requirement to obtain the appropriate informational decals for the inside of the door, something I was not made aware of by other vendors. The new door was painted and installed. The color was matched perfectly. To my surprise, my car was not just cleaned but also detailed inside and out! Not only that, but because the car was not quite ready when I came to pick it up, Mr. Mrosla not only drove me home but he delivered the car to my door the next morning! I was amazed at the service I received because it was such a small job! To be honest, the service I received was much better than any service that I have received at the many Jaguar dealers that I have used. In closing, I found Mr. Mrosla to be not only quite knowledgeable of the field and very helpful, but I found him to be quite personable. In my opinion, he is the kind of employee who would be an asset to the company beyond his position as General Manager of the Encinitas-Westlake location."

"Great customer service! Love the clean professional office. The fresh popcorn and drinks were a pleasant surprise. Would definitely recommend Mark and his Team to my friends and family!"

"This place is Awesome!! Friendly, Knowledgeable & Helpful. My car was repaired here at this location and it looks as if nothing happened to my vehicle. Returned back to me on the date they promised and it looked like new and it was washed too boot!! You have to check this place out if your vehicle needs repairs. They provided me with a complimentary shuttle service which is a huge plus!! I would have Ubered, but the Service Advisor Michael insisted they will drop me off at home. They also provided me a quote on Paintless Dent repairs that I need done. Awesome vibe and just as awesome staff!! Thank you Caliber Collision!!"

"I was introduced to Michael.Galvas (service tech) who reviewed my vehicle damage and provided me with an estimate and direction. I was very reluctent working with a insurer/servce partnership program. He was very informative and put me at ease. He was smart, fully understood the progress and was very helpful. He's definity a keeper for the company. I call the balls and strikes when I review a business. Micheal is an exceptional employee and deserves a high recommendation."

"Thank you for helping me take care of my car needs. Great and friendly customer service!"

"This location used to be Rancho Auto Body who I had used previously. Rancho Auto Body did a fabulous job a few years ago, so I was nervous that the name changed to the chain body shop Caliber. I was assured that the guys in the back were the same and my car would be well taken care of. Well, I could not be more pleased with the service and quality of their work!! Both Ted and Mark went out of their way to keep me informed during the entire process. My car is a difficult color to match and it was perfectly done! I was also pleased that they were more than happy to work with my insurance company to make sure any parts replaced were excellent quality. The car looks better than new!!! I highly recommend this location of Caliber!!!"

"I do not have enough good things to say about the women and men who work at this Caliber Collision location. I was in a small fender-bender at no fault of my own and acquired a quote from Caliber. I had this particular location recommended to me by a friend who works in auto parts. The office staff was extremely helpful and quickly assessed the damages for this as well as a mirror I had knocked off the brackets. They emailed me a quote in short time and I provided this to the insurer who was covering the cost. Caliber is an approved shop for them and within a day I had an appointment to drop off my car. I can tell by the ease I had arranging drop off and pick up through Enterprise that Caliber's team maintains good professional relations with them as well. The team kept me informed of the progress via text and even responded to my texts to answer questions and arrange pick up. Not only were the repairs done fast and well, they also were able to fix the mirror I damaged so I have something to work with until that gets replaced! I work in sales and I know the importance of making a good, personal impression. The act of exchanging a handshake, introducing yourself by name, and giving a business card are essential to instilling trust in a customer. Haidee, Ted, and Esmeralda did these things. There were others who helped me out as well and they were equally personable - I believe one of the guys in the office was training and I could tell he was eager to help out in any way. Coffee, water, and even fresh popcorn were offered! Solid shop. It's a no brainer where I'll return should I need work done."

"I do not have enough good things to say about the women and men who work at this Caliber Collision location. I was in a small fender-bender at no fault of my …"

"Front desk Heidi was so nice and helpful. I needed to get a small car repair done within two days, and they got it done perfectly and on time! Excellent follow through and friendly technicians/staff. We will definitely return for our auto repair needs. Thank you!"

"Front desk Heidi was so nice and helpful. I needed to get a small car repair done within two days, and they got it done perfectly and on time! Excellent follow …"