Jan 18, 2020
"The staff at the Essex Caliber Collision are the very best! Customer service was awesome, and defined the phrase Customer Service. I worked with Henderson who kept me informed and updated with the repair to my vehicle. The bodywork was perfect (and as it was pretty extensive). Emily at the front desk was always courteous, friendly and.professional, as was everyone I came into contact with. I really can't express how satisfied and happy I was with everything." - Robert StieglerNov 1, 2019
"Nice staff. My car was totaled, but I'm sure they do fine work there" - Ryan O.Oct 4, 2019
"I cannot recommend this place enough. Even though my car wasn't ready when they said (due to no fault of their own) the staff were more than accommodating in fixing my car and returning it. In particular, Henderson is a phenomenal employee and treats your car like it's his own. Thank you!" - Tod J.Aug 19, 2019
"Was so grateful for the professionalism that Caliber exhibited. Status given daily on what was going on and so happy to get it my truck back on the road. A big Thank you." - Elizabeth VickMay 7, 2019
"Excellent work repairing my vehicle." - Kim WestNov 16, 2018
"Just wanted to share with you feedback on your Essex location. I worked with Mike Trombetta who provided an accurate estimate of repairs and helpful recommends. I sent the following comments to him directly but wanted to share with you my wonderful experience with Caliber Collision. Hey Mike, I wanted to thank you for the attentiveness patience, and exemplary service you provided in repairing the Jeep. We are extremely happy with the work Caliber did on the Jeep. The customer service at Caliber is amazing... down to your employee who walked through the lobby and saw us standing there waiting for the receptionist (we had just walked in and we’re standing there for less 15 seconds). We could tell he was on his way to clock out, but instead, he inquired if we had been taken care of then turned around and walked into the shop to get someone that could help us. Less than 30 seconds later a smiling and courteous employee was there taking great care of our needs. It is so hard these days to get the kind of customer service we received while we were there. What a wonderful testament/example of the type of business Caliber is and the exceptional service they provide. Caliber is so fortunate to have you as their cherry on top. You are the best and I will certainly recommend Caliber and you, Mike, should anyone need collision repair services. Feel free to utilize this correspondence as a testament to the incredible craftsmanship and customer service provided by Caliber Collision and of course you too Mike."
Rated 4.8333333333333/5 based on 6 customer reviews.
- REGINA STIELPER-PALCHER