Rated 5/5 based on 2 customer reviews. - Casey
"Incredible service! I was blown away by the constant communication and attention to detail. I had no idea what to expect following my car accident. But from the day the vehicle was received at Caliber Collision, I was completely informed every step of the way. The staff are incredibly friendly, and they even allowed me to return my rental when I picked up my vehicle! I hope I don't need their services again anytime soon, but if so, I will use Caliber Collision again!" - Omar
"When reading a review of any product, service or performance rendered in exchange of money one would expect the A-Z details to get the full experience enabling the reader to compare/judge accurately. Having said that, take a seat, pour yourself some more coffee & be prepared to read about what true, genuine professionalism and workmanship is delivered consistently from Caliber Collision Fairfax, VA. I was commuting from work the day before my birthday near Tysons Corner mall when while stopped in bumper to bumper traffic someone rear-ended me for not paying attention. Since it was a traffic jam on the backstreets of the mall on a Friday afternoon, the person that hit wasn’t traveling at lighting speed, however, he hit me with enough force to jolt my neck and hear a lot of car parts crunching. Upon review of the damage it appeared to be minimal, of which someone else may have dismissed it and been on their way, but I knew that just because my naked eye couldn’t see much other than cosmetic imperfections anew to my rear bumper I still should file a claim to find out just what damage had been caused beneath the bumper. Now, since the guy that hit me was insured out of state and not a corporate huge insurance company, when i filed the claim they left it on me to choose bodyshop of my choice to generate the estimate for repair. The first place that came to my mind was Caliber Collision Fairfax! I called them, explained to them what I needed, they made an appointment for me to come in for an estimate within 3 days, wasting no time to keep the ball rolling on this claim. I came into their shop, Dustin was super helpful and informative while performing the spot estimate explaining the end to end process articulately and for my benefit so we’re on the same page and to set my expectations, a sign of excellence in customer service! Rare find in today’s market of self serve and apps for everything. Urgency was top priority for Caliber Collision Fairfax in expediting their estimate of the damage to the insurance company enabling them to then keep my claim moving along throughout the process life cycle. Upon approval by the insurance company, all the i’s dotted and t’ crossed, i was able to call Caliber Collision Fairfax for another appointment to bring in my car for actual repairs and again effortless scheduling based around my convenience thanks to Jasmine as well! Since Caliber Collision Fairfax syncs up with Enterprise Rental Company i was in my rental the same day i dropped my car off for repairs and on my way leaving nothing to be pondered upon as to the details of my repairs. Dustin, amongst others from Caliber Collision Fairfax I'm sure, took such an attention to detail all along their process of repairs that I received texts (optional to receive not mandatory) of any and every update so I knew exactly what was occurring with my car every step of the way. That is consistent customer service done without hesitance, terrific! The day my repairs were complete, I received notice i could come by to pick up my car at my convenience and words cannot describe with which workmanship, which is guaranteed for life as it were, Caliber Collision Fairfax had done to repair my rear bumper. As if i went in for a facial, rejuvenation to a spa and came out feeling brand new & refreshed the rear bumper was not only fixed/restored as it was the day i drove my car newly purchased from the lot, Caliber Collision Fairfax took the time to wash my car to such a detail that it would’ve easily cost me $35-$50 elsewhere for such a cleaning. One signature to pick up my car from Adam and I was ready to be back on the road! Listen folks, its not rocket science that a vehicle going through the process of repair(s) is a mundane matter and everyone will experience it at least once in the life of which ever vehicle they own, however, the attention to detail, mark of excellence, consistency in meeting expectations and the genuine people skills with which Dustin, Adam and Jasmine and everyone from Caliber Collision Fairfax expedited my claim is above & beyond noteworthy! Thanks for setting the bar so high Caliber Collision Fairfax and thank you for doing such a fantastic job all around! "
"A big thank you to Dustin Darone the service advisor and the team on a job well done, at Caliber Collision Fairfaix VA location. My VW Jetta looks great again! I do appreciate Dustin’s professionalism, great time management, attention to detail and honesty. I will share my positive experience with other people in need of a dependable and high quality auto body work." - Prem
"We recently had our Ford Focus there for repairs. The repair work was done very proficiently and our rep handling the claim Brittiny Raisor did a great job.Our satisfaction rating was a ten!Thanks,Dave Lingebach" - Daid
"Outstanding service from friendly and helpful people from reception to final repair and drive away" - Gerald O.
"A big thank you to Dustin Darone the service advisor and the team on a job well done. My VW Jetta looks great again! I do appreciate Dustin’s professionalism, great time management, attention to detail and honesty. I will share my positive experience with other people in need of a dependable and high quality auto body work." - Prem