Jan 18, 2020
"My car was hit back in December and I waited to write this review to see if anything came up after the repair, but let me tell you, these guys are the real deal. From the moment I came in, Cindy stood up and processed my paperwork with great ease, I was warmly greeted by my repair coordinator Bobby, and the process went smooth as silk. They even took care of some damage that was bothering me AT NO COST TO ME! I always am very cautious when dealing with anything automotive, but the honesty, professionalism, and attention to detail changed my view of what a body shop can be, and this is the place leading that change." - Logan BonjourJan 17, 2020
"Man where do I start. Adam and his team at the Fairfax location have helped me and my family on multiple occasions. The most recent being with my 2010 Avalanche that needed the entire right side replaced after I was tboned. Geico was very difficult with us to complete the repair, but that’s another story. Adam and his team returned my truck better than new! Cindy was very friendly over the phone and I believe the gentleman’s name was Bobby, he even reminded me where my gas level was when I came to pick up my truck. They continuously pay attention to detail. They’re an absolute pleasure to work with and you can trust that with all the headaches that come with an automobile collision, they will NOT be one of those headaches. I will continue to return with any auto body needs I come across. Even last year I hit a deer and the turn around time for me to get my truck back was very fast. The work was fantastic. Bottom line they treat you like family. Thanks guys!" - Scott PhillipsJan 7, 2020
"Just wanted to Thank Adam and the entire staff for the outstanding service on multiple vehicles I have had in this shop! Can't say enough about the quality and being kept up to date on all the repairs. Thank you!" - Zach PearlsteinJan 7, 2020
"The crew at Caliber provide the most outstanding service of any body shop around! If you need anything, talk to Adam, he'll get everything squared away." - J MDec 25, 2019
"Excellent work and top notch customer service on my BMW! Bobby handled all the repairs and my car looks like new. Beautiful job! All the sensors on the rear bumper work perfectly. Manager Adam, and front desk staff assistant Cindy, were very professional and kept me informed each step of the repairs. They coordinated with my insurance for additional repairs and payment, as well as with Enterprise for pick up/drop off. All staff answered my questions and were always helpful." - anonymousNov 20, 2019
"No one likes to have to deal with a damaged or totaled vehicle but my experience at Caliber Collision was very positive. The management is honest and …" - Mark CherniskyOct 22, 2019
"I called 3 shops and they wouldnt even see me for over a week, and I called Caliber in Fairfax and the very organized and helpful lady set me up for an estimate appointment with Bobby the next business day. I brought my Toyota in for an estimate, and they were able to get parts and start work a few days later. The Enterprise car rental shop is right around the corner, and my hand off was almost seem less. The work got done in the time they estimated and they were careful to walk me around it and give them my feedback on the repair. Thank you, Caliber-Fairfax!" - Casey
"Incredible service! I was blown away by the constant communication and attention to detail. I had no idea what to expect following my car accident. But from the day the vehicle was received at Caliber Collision, I was completely informed every step of the way. The staff are incredibly friendly, and they even allowed me to return my rental when I picked up my vehicle! I hope I don't need their services again anytime soon, but if so, I will use Caliber Collision again!" - Omar
"When reading a review of any product, service or performance rendered in exchange of money one would expect the A-Z details to get the full experience enabling the reader to compare/judge accurately. Having said that, take a seat, pour yourself some more coffee & be prepared to read about what true, genuine professionalism and workmanship is delivered consistently from Caliber Collision Fairfax, VA. I was commuting from work the day before my birthday near Tysons Corner mall when while stopped in bumper to bumper traffic someone rear-ended me for not paying attention. Since it was a traffic jam on the backstreets of the mall on a Friday afternoon, the person that hit wasn’t traveling at lighting speed, however, he hit me with enough force to jolt my neck and hear a lot of car parts crunching. Upon review of the damage it appeared to be minimal, of which someone else may have dismissed it and been on their way, but I knew that just because my naked eye couldn’t see much other than cosmetic imperfections anew to my rear bumper I still should file a claim to find out just what damage had been caused beneath the bumper. Now, since the guy that hit me was insured out of state and not a corporate huge insurance company, when i filed the claim they left it on me to choose bodyshop of my choice to generate the estimate for repair. The first place that came to my mind was Caliber Collision Fairfax! I called them, explained to them what I needed, they made an appointment for me to come in for an estimate within 3 days, wasting no time to keep the ball rolling on this claim. I came into their shop, Dustin was super helpful and informative while performing the spot estimate explaining the end to end process articulately and for my benefit so we’re on the same page and to set my expectations, a sign of excellence in customer service! Rare find in today’s market of self serve and apps for everything. Urgency was top priority for Caliber Collision Fairfax in expediting their estimate of the damage to the insurance company enabling them to then keep my claim moving along throughout the process life cycle. Upon approval by the insurance company, all the i’s dotted and t’ crossed, i was able to call Caliber Collision Fairfax for another appointment to bring in my car for actual repairs and again effortless scheduling based around my convenience thanks to Jasmine as well! Since Caliber Collision Fairfax syncs up with Enterprise Rental Company i was in my rental the same day i dropped my car off for repairs and on my way leaving nothing to be pondered upon as to the details of my repairs. Dustin, amongst others from Caliber Collision Fairfax I'm sure, took such an attention to detail all along their process of repairs that I received texts (optional to receive not mandatory) of any and every update so I knew exactly what was occurring with my car every step of the way. That is consistent customer service done without hesitance, terrific! The day my repairs were complete, I received notice i could come by to pick up my car at my convenience and words cannot describe with which workmanship, which is guaranteed for life as it were, Caliber Collision Fairfax had done to repair my rear bumper. As if i went in for a facial, rejuvenation to a spa and came out feeling brand new & refreshed the rear bumper was not only fixed/restored as it was the day i drove my car newly purchased from the lot, Caliber Collision Fairfax took the time to wash my car to such a detail that it would’ve easily cost me $35-$50 elsewhere for such a cleaning. One signature to pick up my car from Adam and I was ready to be back on the road! Listen folks, its not rocket science that a vehicle going through the process of repair(s) is a mundane matter and everyone will experience it at least once in the life of which ever vehicle they own, however, the attention to detail, mark of excellence, consistency in meeting expectations and the genuine people skills with which Dustin, Adam and Jasmine and everyone from Caliber Collision Fairfax expedited my claim is above & beyond noteworthy! Thanks for setting the bar so high Caliber Collision Fairfax and thank you for doing such a fantastic job all around! "
"A big thank you to Dustin Darone the service advisor and the team on a job well done, at Caliber Collision Fairfaix VA location. My VW Jetta looks great again! I do appreciate Dustin’s professionalism, great time management, attention to detail and honesty. I will share my positive experience with other people in need of a dependable and high quality auto body work." - Prem
"We recently had our Ford Focus there for repairs. The repair work was done very proficiently and our rep handling the claim Brittiny Raisor did a great job.Our satisfaction rating was a ten!Thanks,Dave Lingebach" - Daid
"Outstanding service from friendly and helpful people from reception to final repair and drive away" - Gerald O.
"A big thank you to Dustin Darone the service advisor and the team on a job well done. My VW Jetta looks great again! I do appreciate Dustin’s professionalism, great time management, attention to detail and honesty. I will share my positive experience with other people in need of a dependable and high quality auto body work." - Prem
Rated 5/5 based on 9 customer reviews.
- J EASLEY