Jan 24, 2020
"I was in a car accident and my my insurance gave me this location to check out for repairs. Took my car for an estimate and everyone was friendly. Had to wait for insurance and Jiovani gave me a call to see if I needed anything and check up. When I finally took my car in to start Jiovani was really friendly and professional, assured me that I would get updated throughout the process of repairs and he really did, I received text messages and phone calls. My car was done and ready by the date that Jio said it would never had any issue. Had a great experience ! Would totally recommend taking your car in to Caliber for repairs." - Endi F.Jan 21, 2020
"Completely satisfied with the customer service that was provided by this location and Jiovani Arroyo. He helped me out back in 2017 and 2020 definitely recommend this location and Jiovani!" - Maria M.Jan 17, 2020
"Took my car last week for repairs after an accident, and had a amazing experience! Jiovani keep me inform of everything they were going to do ! Called me a few times to let me know how the process was going !! It's my second time I take my car here to get fixed and they do an amazing job thank you so much caliber collision (Jiovani )" - Patricia FrenchJan 15, 2020
"I had a fabulous experience at Caliber Collision Fountain Valley. Everyone there was so accommodating and went easy out of their way for me. From the front offices to the back room, they all went above and beyond my expectations. Jiovani Arroyo was the Service Advisor who walked me thru every step of the way. Thank you to everyone at Caliber and I totally recommend them to anyone looking for the best place to fix their car." - Wannessa BadgerJan 14, 2020
"Wow, the customer service here is beyond exceptional! The receptionist, Tammy, was always friendly, accommodating, and reliable. I appreciate how quickly she helped me each time I called. I never had to wait long for the phone to answer nor did I have to wait a long time to be transferred. I've been in the hospitality industry for over twenty years and their service advisor, Jiovani, at this location is a star. He is genuine, professional, and on-point with communication. He kept me informed every step of the way with the insurance company. And, I always felt like he was on my team. During the entire process, Jiovani provided a calming and grounded presence. I had to manage the entire situation without my husband, so the extra professional support was greatly appreciated. Many thanks to him for his kindness, patience, and for the high level of communication he executed with the insurance company and with me. He's a rockstar! If I have to return to a repair shop, no question I'll go back to this location and ask Tammy for Jiovani." - Patti F.Jan 15, 2020
"My experience at Caliber Collision Fountain Valley was great. I had a parking lot accident where someone opened the door of their van as i was pulling into the parking space. They replaced my bumper and headlight and painted what needed painting and had my car back to me in less than a week. Everyone there from the front to the backroom was so accommodating. Jiovani, the Service Advisor, kept me abreast of the repair every step of the way. I would recommend Caliber Collision to anyone looking for a reputable auto repair. Patti" - Wannessa M.Jan 14, 2020
"Wow, the customer service here is beyond exceptional! The receptionist, Tammy, was always friendly, accommodating, and reliable. I appreciate how quickly she helped me each time I called. I never had to wait long for the phone to answer nor did I have to wait a long time to be transferred. I've been in the hospitality industry for over twenty years and their service advisor, Jiovani, at this location is a star. He is genuine, professional, and on-point with communication. He kept me informed every step of the way with the insurance company. And, I always felt like he was on my team. During the entire process, Jiovani provided a calming and grounded presence. I had to manage the entire situation without my husband, so the extra professional support was greatly appreciated. Many thanks to him for his kindness, patience, and for the high level of communication he executed with the insurance company and with me. He's a rockstar! If I have to return to a repair shop, no question I'll go back to this location and ask Tammy for Jiovani." - Anais D.Jan 8, 2020
"My Hyundai was in an accident so I took it to caliber (I chose this location because it was close to my job.) I had some front end damages. Giovani helped me. Needless to say I was completely satisfied. Giovani was super nice/ Professional. He kept me up to date on the entire process. My car went in on Monday and was ready to be picked up Tuesday afternoon. I had a great experience. My car looks great! Would never know it was in an accident. Highly recommend Caliber Collision Fountain Valley" - Robert L.Jan 8, 2020
"Jiovani Arroyo was super helpful and courteous. My Mom's car was detailed to the point where it looks brand new! I recommend this place to everyone." - Dana L.Jan 2, 2020
"This place has really great customer service & that was one of my reasons for choosing this place compare to others where I had gotten estimates from for my car dent repair. My service advisor was Christian and he really goes above & beyond in terms of customer service. You just have experience it for yourself but he really put me at ease, took great care of my car, & arranged getting me connected w a rental car. He told me that my car would be fixed by the end of the week on a Friday so I showed up & my car looked brand new. I know Christian does everything he can to make sure the repair process goes smoothly, I greatly appreciate all his hard work that I will be coming back here again. I highly recommend this place for it's amazing customer service!"
"Caliber is amazing! I work in customer service and their service is outstanding from calling in to set up an appointment to picking up my truck. Jane was very friendly on the phones and in person. Joey was friendly on the phone and gave me exact details of the status of my truck. Thank you to the both of them for making it very easy!" - Hai
"David Adams is professional, courteous, and gets the job done to the satisfaction of his customers. He makes us feel good about using Caliber's service. Thank you David! We'll recommend you and Caliber to our friends when occasions arise." - Edward
"Exceptional, that’s all I can say – this shop is like a Swiss watch. I normally do not fill out reviews, but honestly, this repair shop is incredible. It promise and it delivered beyond my expectation. From James, my service advisor, to the workmanship that my car received. All I can say is Thank You Caliber. I hope that I will never have to need your services, but If I do or if my friends need a body repair shop, It’s a no brainer, Its Caliber Collision In Fountain Valley…Andy" - milan
"friendly and informative, repair looks good, prompt and reasonably priced. very happy with the entire experience." - William
"Nice competent work. My repairs were very good and prompt." - William
"David did an excellent job keeping me informed along the way. he did good job
elias alkhoury" - elias
"I had a prior bad experience 1.5 yrs ago at Fountain Valley Body Works and was never happy with their workmanship, repairs, and services. When I went to Caliber in Fountain Valley, the staff was very friendly. I worked with Jeremy Beeman and he was exceptional to work with. He was professional & friendly. He carried through and maintained excellent communication throughout the entire process. Jeremy and his team went the extra mile to make sure I was 100% happy with their services. I will refer their service to family & friends without hesitation!
Linda" - Linda
"Everyone at Caliber treated us like we mattered and they were listening: front office staff was very friendly. David took on our case and he was just as awesome and friendly as everyone else, just amazing. Something else happened to our car and our insurance directed us to totally different center to take care of our problem, but we wanted Caliber in F.V. and I requested David again. Everyone always has a smile on their face. After a bad day with your car that's just what you need. Thanks Caliber keep up the good work!!!" - Claudia
"I had a good experience and my car looks great again. They were good about letting me know the status of the repair and delivered on time." - Phyllis
"David was excellent to work with. I appreciate his updates and cooperation as my car was repaired" - Judie
"David did an excellent job keeping me informed along the way. I really appreciate having Enterprise pick up my car rental from Caliber on Friday so I could make it to our friend's wedding proposal in time. It was a special moment I didn't want to miss! And my car looks great!" - Gina
"David was awesome with super quick service. Rose was nice and helpful. Thank you for turning my car around so quickly." - Debra
"David was a wonderful claims rep and repair associate. He went out of his way to keep me informed with the progress of the repairs to my vehicle. I also very much appreciated the ride to and from my son's appt. to arrange for alternate transportation while my car was in the shop." - Capt Joseph C
"My wife Miriam and myself find that your work is excellent and something to be proud of, thanks again....." - Robert
"Everyone was so friendly! Especially Joey Lopez- extremely thorough and helpful. I will refer all my family and friends- thank you SO much for an unbelievable job!" - Crystal
Rated 5/5 based on 10 customer reviews.
- Bertha R.