Jan 14, 2020
"Got slammed into by a lady texting while driving. Damage did not look too bad, surprisingly. I went to a place on Main to get an estimate and also to look at a damaged front fender. I got a very half-hearted response ("Geico is not on our list") and an estimate of $1009 for the front fender. I decided to forget about it. Then Geico called and referred me to Caliber and set a next day appointment with Rachael Mathews. She walked me next door to Enterprise for a rental and sent me on my way. She texted, e-mailed, and called the next few days to let me know the status. They found some damage under the bumper, along with the dents. Got my car back and the rear looks BRAND NEW! That fender was buffed for FREE. They now have a customer for life!! Rachael rocked it out of the park!!!!! Thank you Caliber (and Geico, and Enterprise!)" - Raymond K.Dec 25, 2019
"This place is amazing I learned a lot from Chad and the team. I know they will do an amazing repair implementation to the subject automobile. They have some of the best technicians in the country. thay are ready to repair or replace and restore the rhythm of your life." - Anna RheesDec 17, 2019
"Communicative, efficient, and very friendly. My car was even finished a few days early. Everything was seamless from the drop off, the coordination with my insurance company, to the rental car. I hope I never have to put my SUV in the shop again, but if I do, I’ll come back here." - roger sDec 12, 2019
"We chose Caliber Collision Frisco, TX over Herbs and The Painting Place. Caliber was able to beat their prices and provided excellent body repair. going to a body repair place is a stressful experience but the team made it a personal experience which is very refreshing." - GBDec 10, 2019
"I am extremely pleased with the courteous and professional service I received from Caliber Collision in Frisco. I would like to give a shout out to Andy G for making this an awesome experience. When I first visited Caliber for a light hail damage to my car, Andy was assigned and he guided me through detailed process, kept me in loop regularly through all updates and provided me with a top notch service. I got my car on time and exactly as promised. Since this was my first ever claim, I was considering using an alternate service claiming no deductible payments, however I feel extremely satisfied that I chose Caliber even though I did pay my deductible and Andy made the experience worth it. Thank You Andy, Chad and Caliber team at Frisco. Keep up the great work." - Martha LivingstonDec 3, 2019
"My first time taking my car after I wad rear ended. They kept me informed every step every day with texts letting me know the progress. I went to get my car...they had washed it and vacuumed inside. I was impressed with service and my car looks great ! 2010 Honda Fit Sport.🙂" - Mark McGrathNov 15, 2019
"Two examples of excellent customer service. At the time of handing back the car there was a problem with the car starting, linked to my car battery. Rather than let me go home with a known problem with the car that I would have had to deal with, Joey felt that would not be right and got me a new battery for the car (and key fob) without charging me. This was a big a deal for me since having to do that myself would have left me feel frustrated that I needed to go spend more time and money to get the car back to full working position, especially after paying my insurance deductible etc. Secondly, the inside of the car was detailed to perfection. I did not expect this as I have a dog and have never been able to get rid of the dog hair which was everywhere. If they had done a quick wipe down and vacuum but not tackled the dog hair I would have been happy but the car looks and smells like new and no dog hair! From Now on the dog gets an Uber ... thank you, Joey & Caliber !" - Anil GangurNov 15, 2019
"What seems to be easy thing to do (changing license plate) got worst as the rear number plate screw head thread were damaged. On reference went here to get the plate removed. Fernando helped patiently as he has to make sure he doesn’t damage fiber cover and scratches as well. Finally he helped in removing license plate after 20 to 30 minutes of effort. Since it was not their main work supposedly, he didn’t charge me anything. That was nice as it still took good effort. Thanks guys! and Fernando." - Jim SimpfenderferNov 2, 2019
"I went to Caliber Collision to get an estimate to buff out a scuff mark on a car that I just purchased. Instead of giving me an estimate, Fernando and Joey took the car back into the shop and buffed out the scuff mark in less than 10 minutes. The car looks like new! I asked them how much I owed and they told me I didn't owe a thing and wouldn't even accept a tip as a form of thanks. A big shout out of THANKS to Fernando and Joey." - Jim S.Nov 2, 2019
"I went to Caliber Collision to get an estimate to buff out a scuff mark on a car that I just purchased. Instead of giving me an estimate, Fernando and Joey took the car back into the shop and buffed out the scuff mark in less than 10 minutes. The car looks like new! I asked them how much I owed and they told me I didn't owe a thing and wouldn't even accept a tip as a form of thanks. A big shout out of THANKS to Fernando and Joey." - Tiffany
"The service was professional, quick, friendly and detail oriented. Thanks for getting my car working again and looking nice!"
"What a great facility! We did a tour today and I am very impressed. We will send you some business soon.
Rob Johnson Agency" - Rob
"Excellent service and quick turnaround on repair to our 2013 Kia Soul. Booked an appointment, scheduled a repair, and in two days we had the vehicle back. Chris was a great advisor, even buffed out a spot that was scratched for us! Did research on repair parts and labor cost, and the invoice was right on! 100% pleased with the experience. 2 nd time to use Caliber (Corinth) glad we now have one close! Hope never need it again, but if we do, we know where we are going!!!" - Andy
"Great place to take your car to have fixed. All the guys there are very professional even when I thought something went wrong and didn't think they did the job right the first time I tooknit back to them to make sure they fix it and it was then I found out my car was hit again without me knowing so these guys fixed it again and did with a smile on their face. They didn't charge me anything extra and just wished me a good day. What more can you say about a company that are willing to go this far to make sure that their customers leave happy. Good Job guys!" - Brandon
"Our new Mazda6 was recently rear-ended and we picked Caliber Collision of Frisco to do the repairs. The folks at Caliber have superb customer service. The process was made as painless as possible for us: (1) They managed our expectations appropriately, and as a result, finished the vehicle 5 days prior to the original deadline! (2) We periodically received updates regarding the progress with out vehicle. (3) They were always accessible by phone (4) MOST IMPRESSIVE: When we received the car back, it was in showroom condition, with the exception that during the repair, the tint on our windows was scratched from the inside - this happens, we understand. The folks at Frisco graciously took care of this by retinting not just the scratched two windows, but ALL of the windows to make sure that the windows matched.
EXCELLENT service, great quality work, good and trustworthy people. THANK YOU!" - Dennis
"I have never had such a wonderful experience at any car place! I went to Caliber Collision a year and a half ago to get my car repaired after a collision and the experience was very good and that was my reason for going back! But after this one this is my place!!! I will come here for whenever I need to. And I will also recommend to everyone I know! I worked with Eric and he kept me updated. Explained to me exactly what worked was gonna be done on my car. Kept in contact about timelines and even went above and beyond to get previous damage fixed!!! My car was even done early. Never had a customer service experience when there was someone so unbelievably on top of things!! This guy is awesome! And will probably be very busy considering I will tell anyone and everyone to go to him if they have car troubles. Thank you Eric and Caliber Collision for an amazing experience and getting my car up and running again!! So so grateful for this place!" - Bethany
"Great customer service and job well done. Had some work touched up that was under warranty. No questions asked, Caliber fixed it and my car looks great." - Scott
"Josh is an asset to your Frisco, TX location. I went in for a minor repair and he took really good care of me. He was very professional and went out of his way to be helpful. You just don't find service like that these days. I will be sure to come back for more significant matters. However, I hope that I do not need that any time soon." - Randal
"I can't say enough positive things about Caliber. They took a difficult situation and made it a positive experience. They are extremely professional and friendly, and they did excellent work on my car -- looks like new!" - Candace
"Took my car in on Monday and got it back on Thursday. Looked like new. Great job. Service was great." - James
"I had my vehicle repaired at the Caliber Collision in Frisco on Preston. Ron provided me with the best service. He was so nice and very patient. He kept me informed daily. Tom, the manager, was also very nice and accommodating. I can't say enough about the wonderful customer service that I received. Everyone there was very nice and helpful. Thank you again!" - Allyson
"I was a little worried about taking my 2016 Escalade to get repaired somewhere other than a Cadillac dealership. However, from the time I arrived until I picked up my vehicle, the staff was extremely professional and I couldn't be more satisfied with the repairs. My hats off to Scott Gauthier, the service advisor who oversaw my repairs from start to finish. As an attorney, I handle many accident cases. I'm going to recommend Caliber Collision to all my clients." - Ray
"This was simply the BEST experience that I have ever had getting a vehicle repaired. In the past, I was simply a number on a form, didn't really know who my contact person was and NEVER knew when my vehicle would be finished. With Caliber, I was treated with respect and honest appreciation. I received text messages daily until my vehicle was ready, so I knew exactly what was going on. Josh also called several times to give it the personal touch as well. What a novel idea to let customers know what's happening and what's going to happen! Why can't other places do the same? Great question, right! My car looked better than it did prior to the accident when I picked it up. Keep up the outstanding service!! I hope not to need your services in the future, but if I do I won't go anywhere else but Caliber." - Kyle
"Did a great job repairing the damage to my Car. Service was timely and professional. Great people to deal with. Would not hesitate to go back if needed and would recommend to anyone." - Mel
"This facility did an excellent job repairing serious body damage done to my brand new 2016 Mazda CX5 last month. They kept me apprised of progress, and delivered my car back to me in the exact time frame they promised. The Enterprise rental car personnel on site were also professional and friendly. All in all, these folks made a traumatic event easier to navigate. I highly recommend them" - Linda
"On 23 Nov the Preston Location was able to handle a follow-up repair in 5 minutes and 1 screw. The man knew what he was doing. Oh! The popcorn was good." - William
"We were delighted with how quickly our vehicle was repaired. Interaction with Caliber Collision personnel was pleasant, professional, and friendly. Thanks to all who had a part in the repairs to our vehicle." - Vernon
"I was happy with the repair that was done to my car. The staff was professional from the beginning to the end. I will consider going back there, if there is a need again. Thank you." - Rafique
"Very good customer service. Professional and timely staff. I loved this place. Thanks for all you hard work." - LaTrivia
"My service and repair of my vehicle could not have gone better. The service and repair was outstanding. I wouldn't use anyone else to work on my vehicle." - Jeffery
Rated 5/5 based on 10 customer reviews.
- Jean T.