Jan 24, 2020
"Great customer service, loved the staff, all friendly and know their job. Did a great job with my car. They update through text messaging as your vehicle goes through the various process. Very impressive team. They have my business for life." - Theresa W.Jan 24, 2020
"Great experience after a accident. I was so reassured when they said they would have the car back in a week. They texted me updates through the whole process. I loved the staff, friendly, skilled and knowledgeable.The manager Julia was on point. they have my business for life." - Yigang ZhangJan 17, 2020
"Friendly and get job done." - Sean WilliamsJan 7, 2020
"Quick and efficiently done. Wonderful customer service." - Sean L.Jan 7, 2020
"Quick and efficient work. Wonderful customer service" - Danielle SchornOct 25, 2019
"Quick, efficient work and very pleasant staff. They put in all efforts to make sure my car is taken care of and my insurance well informed." - Alice HendersonSep 30, 2019
"My bumper was dented significantly by a truck in a parking lot. They did an outstanding job with the repair. It looks like new. The repairman (Jonathan Peets) and admin staff were extremely responsive and kind." - Joseph
"After having Gaithersburg Caliber Collision repair my Subaru from a collision, it was clear that these guys mean business. I decided to bring my 240sx to them for paint and bodywork. It was a custom job, and I was able to meet the painters and bodywork guys. The painter sat down with me for an hour going over the paint combinations. Within two days he had multiple test panels sprayed. The color was astounding! I felt worry free knowing these guys were taking care of my car." - Carlota
"Excellent customer service from start to finish!!! Ray was excellent!!! I appreciate him for taking care of my car and keeping me calm when I was being impatient about my car not being done in the timely mannor it was supposed to be but all said and done after I got my car I'm was so pleased with the work that was done to my vehicle now my car drives 10 times better than it did before..Ray huge kiddos to you!!! I just want to show you how much I appreciate your customers service and also to the other people who also work on my vehicle as well kiddos to you guys as well!!! Thanks again!!!"
"This is a revised review - I had brought my car in for repairs, when I picked it up I wasn't totally satisfied. But the staff at this Caliber location were fantastic. They had me bring the car back and corrected all until I was completely happy with the work. To be completely fair, my car is 16 years old, so machine the paint exactly was difficult, but Kenny and his team ultimately did a fantastic job, were extremely helpful and responsive. Tremendous commitment to customer service. I had no qualms about the initial slight mismatch in paint color, since as mentioned above the car was quite old and the original color had faded. But what I especially appreciated was your clearly communicated response that you would work on it until I was 100% satisfied. You'd get a 5-star rating from me, and I would recommend you to anyone who needs collision repairs." - Mark
"The folks at Caliber were extremely friendly and accommodating, gave me frequent updates, and described what they were doing in detail. Kenny was especially nice to deal with. However, I was a bit disappointed in the work. My car is old, original paint has faded, and Caliber didn't match the repainted parts well. I now have a two-tone car. Caliber didn't try to match to my current paint color, just seemed t dial in the original code. Not enough attention to detail, I have paint on trim surfaces, and my brand new seat covers had dirt ground into them. Overall a mixed experience." - Mark
"I am so impressed with Caliber Collision. I went to them with a problem that was referred to me by my mechanic Dan Martin. They were more than helpful in advising me. I had a unique situation and they had 4 or 5 men looking at it and advising me. The main person was Jay. He has BMW's so he helped me evaluate my situation, and Kenny was right there as a professional opinion. I will recommend your shop to everyone I know. Thanks so much.....Sandy" - Sandy
Rated 5/5 based on 9 customer reviews.
- THERESA WHEELER