Oct 17, 2019
"My brand new car was hit on the freeway. Considerable damage not just to body but also a camera. Driver was insured by Geico who has a deal with Caliber. I'm not Geico insured but let me say their customer service was quite impressive. When I got to Caliber they had a rental for me all ready. They have a marriage of sorts with Enterprise. Front desk woman (sorry I don't know her name) was nothing but helpful and accommodating. The next person I saw was Mo. Mo went over the details of what would need to be replaced. Stuff I had no idea was there that related to blind spot detector and back up camera etc. he was cheerful, happy and it was clear he loved his job. Mo also called me periodically to give me updates. Plus an occasional text with a report. Someone in a workshop once said something that I've come to appreciate. He said do your job like you own the company. Mo, the receptionist at the front desk and the workers I came in contact with all do their job as if they owned the company. There is nothing negative I can even think of to say about this shop or it's employees." - shaik khaja nayab rasoolOct 16, 2019
"Fast service" - Darma T.Oct 10, 2019
"I took my car to be repaired after a traffic accident . There was shock as to what happened. I meet Jose Torres Martinez who very kindly explained to me what needed to be done, and how long the repairs would take. The price was very reasonable. I was treated wonderful. 10 stars to Jose Torres Martinez. I will recommend CaliburCollision- Glendale to everyone. Great Job!!" - Anne SwatfigureAug 27, 2019
"It took a long time to get the parts for my Forester, because of Glendale Subaru's poor customer service. The people at the service desk were great as was Jose Torrez who kept me updated." - Ani A.Aug 26, 2019
"Took my car here recently. Adan and his team did an awesome job fixing it. They were so fast and professional, and always kept me up to date about what was going on. I dropped my car off on Tues, and got it back by Fri. My car is brand new again. HIGHLY RECOMMENDED ." - Alex V.Jun 25, 2019
"In my personal experience this place was a good decision, I was involved in an accident, somebody hit me, I decided to take my vehicle to this place, I had some issues because some of the parts were delay, not by them but the manufacturer, the guy assigned to my vehicle was the best, he would answer all of my questions and put himself in my shoes, that's customer service right there, he did everything he could to make things right and deliver my vehicle on time and perfectly shaped, the lady at the front desk was so nice as well, i will be definitely coming back (I mean, hopefully not) but if I have to I will! This place gets 5 stars because of the people working here is taking good care of customers! Let's be clear, there might be people working here with no customer service skills and some other clients might've had a different experience, it has happened to me and it could happen to anybody out there!" - Juan V.May 9, 2019
"Outstanding service, professional customer service, brought my 2015 Jeep Cherokee in for repairs after a front end damage. Recommend by my insurance company USAA, got my vehicle in a timely manner, great quality control on perfection of superior paint and service. Highly recommend this business. Jose Torres is an outstanding service in taking care of his customers and their vehicles."
"Dear Glendale Caliber Collision,
I wanted to send this thank you note to let you know that I am sooo happy with the bodywork that your artists performed on my 2006 Honda Civic. When I picked the car up, it looked like a brand-new car - all nice and shiny. I could not be more pleased with the service (Crystal) and the quality of the work. But, I am not surprised by the quality of work because I've used your company twice before and your superior workmanship is why I keep coming back. However, what I am surprised about is that you steam-cleaned the engine compartment and now the entire car looks brand-new. This little extra touch showed me that you went the extra mile for me. You have a customer for life. Thanks for another fantastic job. Well done!
Sincerely - Glenn Hamanaka" - Glenn
"I loved working with Caliber Collision. They had a Geico representative on sight and my car was repaired in 1 day! I was so shocked I thought it would take weeks. They were amazing. They kept me informed every step of the way and it is impossible to find where the damage occurred. It looks good as new. I couldn't be happier with the service I received." - Jessica
"I was rear-ended a few months ago and took in my car to Caliber Collision. The entire staff, starting from the lady at the front desk to all the guys who work on the cars, were nice and attentive. On top of their welcoming personalities, they kept me updated on the status of my car. Overall, they did a great job! I was also just recently involved in another accident and will definitely bring my car back to Caliber Collision for repair because of the wonderful experience I had the first time. " - Jorlyne
"Attn: Eugene Ponce/Center Manager.
I wish to express my thanks and appreciation for your service at 307 S. Victory Blvd. Burbank CA . Mr. Eddie Hernandez handle my case and he was very professional and pleasant to deal with on several occasion I have notice his positive attitude include the staff when they answer the telephone.
My sincerely and Thank for all your assistance on my case. I do highly recommend your Employees and Service.
Elva M. Huizar" - Elva M
"I brought in my little Prius, which had been damaged from two separate accidents (and two separate insurance claims). Accident #1 messed up my front bumper pretty badly. Accident #2 turned the back of my car into an accordion. Not only did they do an excellent job fixing the back bumper, which was the job, but they also fixed the unrelated damage on the front bumper for no extra charge, saving me a lot of time, money, and headache. The turnaround time was quick, I was kept informed every step of the way, and everyone was extremely friendly. Can't say enough good things about Caliber Collision!" - Daniel
"I got hit by another car in parking lot. They paid to repair it. The estimate and work was performed quickly. They were very professional during the whole process. I heartily recommend them to all. There was a car rental available right at the shop with no need to go elsewhere." - Bob
"Special thanks for Caliber Collision and Estimator: Louis Medina thank you. You're awesome ***** 5 stars Thank you Talin" - Talin
Rated 4.7142857142857/5 based on 7 customer reviews.
- Sid W.