Mar 31, 2020
"The staff at Caliber Collision in Hawthorne was incredibly kind and professional. The receptionist, Lissette, and the service advisor, Rey, were extremely helpful, prompt, and patient throughout the entire process of getting my car fixed after a rear end accident. I would recommend this auto repair shop to anyone looking for quality customer service and hassle-free auto repairs after an accident." - Enjole E.Mar 31, 2020
"They really took care of me and my car throughout the entire repair. Everyone was easy to talk to and professional, but one of the employees, Rey, really stood out on my car repair journey. He kept me updated through different means so I never felt in the dark waiting. Just a great overall experience with them!" - Marilyn S.Mar 30, 2020
"I was involved in a car accident that damaged the passenger side front and back doors, I took it to Caliber Collision on Wednesday, 3/18/20 and pick my car up on Friday, 3/27/20. The staff at Caliber Collision was very professional and went out of their way to make sure I was satisfied as a customer throughout the time my car was in their possession. Jose was just the best, he kept me up-to-date on all the repairs. I would recommend Caliber Collision to anyone that wants a professional job done. My car looks great. I have a few more minor dents that was not related to my accident and I plan on taking it back to them to complete." - Angie H.Mar 27, 2020
"Unfortunately, I was involved in a hit and run accident and had to take my car to Caliber to be serviced. At first I was skeptical about dropping it off because of the current situation with the Coronavirus. However, I called the center and the young lady that answered the phone assured me they were taking all necessary precautions to ensure everyone's safety. When I arrived I noticed they were sanitizing the entire office. Thank you to the entire staff for being there to take care of customer's like myself in times of need. To Paul, Harlen, Rey, Liz and Susy thank you for working through these tough times. You are appreciated!" - Carlos V.Mar 12, 2020
"I'm glad my first pick for auto repairs turned me down because it lead me to Caliber Collision. Rey and the staff were very professional and kept me up to date through out the process. Overall I'm satisfied with their service and I recommend this place." - Kenisha E.Feb 28, 2020
"In the beginning of January I was in a car accident and my side passenger back door was hit my insurance help me go to caliber collision to get the repairs done. I put my car in the shop on 2/10/20 and it was estimated to be done March 3rd I got my car back 2/28 and it looks brand new. Rey was my service advisor and he kept me up to date with the process and pushed to get my repairs done faster. I am beyond happy with their work and service." - Eve M.Feb 28, 2020
"I came in for an estimate and immediately I was greeted with a smile. The entire staff is extremely friendly and very helpful!" - Araceli C.Feb 28, 2020
"My car was hit on the back bumper and thanks to Caliber my car is looking new again. Everytime I've had to come here I always get the best customer service from everyone. Things are done timely and I love that they are partnered with Enterprise which makes it so easy and convenient to get a rental. Harlen was very professional, friendly and called me with updates daily. I will definitely recommend them to my friends and family." - Fabian M.Feb 28, 2020
"Already having to deal with the accident, the last thing you need is the repairs but from the moment I stepped in I knew I was in good hands! I was assigned Rey Rosas as my service advisor and from the get go he made me feel comfortable. I couldn't have asked for a better person to handle the situation, he would send me text messages and call me with status updates! I was always in the loop on what was going on with my vehicle. I expressed to Rey that I really needed my car done by a certain date, what I was asking for was some what impossible, but he spoke with the GM Paul Campbell and they managed to get me my car by the date I requested! I can't thank the staff enough! From the front desk staff who prepared all the paper and throughly explains everything is much appreciate! The work done is amazing! Looks like I picked it up right from the car factory! Appreciate all the work guys! If you ever get into an accident you can trust the people over at Caliber Collision!" - Vernon
"Excellent customer service and workmanship. "
"I had my accident repair completed at the Gardena location - Rosecrans & Western. The agent/rep was very helpful and experienced and was especially accommodating. I had to go out of state for a few days longer than the completion date and my rep helped me with that. My only complaint is that months after the repair - the replaced front bumper began to rust and small pits all along the top bubbled with the chrome falling away in small chips. I wished I had more closely inspected it sooner and maybe have gotten a new part rather than a used replacement part. All of the other body work was fine." - James
"This was the first time I went through a bad accident. Luis was great, really professional. My car is scheduled to be ready ahead of time. Also Diana was very sweet." - Hazel
"The staff is super friendly and they always have my car ready on time or even before the estimated date and they make sure everything is done perfectly. Luis is such a huge help. I'd recommend anyone to them!" - Erika
"Very happy with Caliber Collision - times two... meaning 2 years ago I was rear - ended by a texting oblivious driver and CC took care of my truck with my insurance company recommendation. At the time all looked 100% and I was quite happy with everything. Months later, however, rust started to appear on my replaced bumper... I did not exactly take care of it right away as I go out of state a lot and just did not address it. (my bad.) I did however mention on a survey that I was unhappy with that bumper and would you believe that the service advisor Jose Becerra chased me down saying they wanted to fix me 100% per their warranty statement. I brought the truck in and they met their 100% satisfaction guarantee with me for sure :) - Hey stuff happens - the real measure of "warranties" is not what companies claim will do for you - it is what they do to make you happy when they deliver later - to make up for any shortcoming. That is Quality Assurance." - james
"I was very happy with the service. got my car back within the time I was told." - rita
"I have been in customer service for 16 years and I know what it takes to make a good impression on a customer. I want to say that Ana at the Gardena location is a great asset to your company. She was very professional and helpful. She exceeded all expectations and then some. I have dealt with other body shops in the past and by far this was my best experience. She made a hard situation very smooth and easy. Because of her I will be referring family and friends to caliber in Gardena. She was wonder and I want to say a job well done. Ana is excellent and I hope that all employees provide same customer service that she has. If so you will be in business forever. Thanks Ana for a job well done." - Larry
"Outstanding." - Douglas
"I have had several of my cars repaired at Caliber's Hawthorne location. Manager Marc Wilson did a fantastic job keeping me informed and making sure every aspect was done perfectly. I am more than happy to recommend him for any repairs." - Steve
"omg, I'm extremely satisfied with service at Caliber Collision! Paul was great, he was extremely welcoming and kept me updated throughout the entire process and Diana was also courteous and calming. Caliber Collision of Hawthorne gets ⭐⭐⭐⭐⭐" - Manessah
"Excellent repair. Only one complaint: connecting the two keys together makes sure that if you lose one key you have lost both. If there is a valid reason for this policy I would like to hear it." - Howard
"I was very pleased with the work. I also loved the Professionalism of all the employees. I appreciated the fact that they kept their word. Example, if they promised me a phone call, I never had to call them and they always kept me updated on the status of my car. Great Job!" - Saundra
Rated 5/5 based on 10 customer reviews.
- Edgar C.