Nov 23, 2020
"They worked with my insurance so I was never bothered with that portion. Seamless process. Their work was fantastic and on time as promised. Will definitely use again should the need arise." - Bj ChavezNov 19, 2020
"Staff and the facility are great" - Melanie JimisonNov 9, 2020
"I have taken my vehicle here on two occasions for three separate issues and they have been prompt and expeditious. I was notified regularly along the way (texts) and was kept abreast of the progress. Would highly recommend! The general manager, Cameron and Zach were very attentive and responsive! Great service.... both times!"
"I had a really great experience bringing my car here to get fixed. I really enjoyed the ease of texting a picture of the damage; they ordered the parts and I dropped off my car the next week for repairs. It was amazing how fast everything went! I dropped my car off at 730 am and by 1130am same morning, they had called and said my car was ready - front bumper replaced, painted, and my entire car cleaned (inside and out which was incredibly nice of them and so much appreciated!) I was in such shock how fast everything got done. The staff was super nice and courteous. Thank you for a job well done, I would gladly recommend!" - Valarie
"Thank you to the Helotes Express team for making the process so easy! It only took 10 minutes to get the car checked and get my rental. They had the back bumper fixed in 3 days and it looked great. Everyone was professional and friendly and the place was spotless! I would recommend this team to anyone. - Mike" - Mike
"Amazing service!! Outstanding highly satisfied! Very helpful super fast and just all around amazing! Highly recommended!" - Janine
"Great job. Joe Ortiz told me he would call every 2 days for an update which he did. One small problem wasn't right so I brought it back and they fixed it immediately." - mike
"I was recently sent to your Helotes Express location by my insurance company. I dealt with Stephanie and Joe. Stephanie helped my get set a estimate working around my hectic schedule and coordinated a rental car to be ready before I arrived. Once I took my vehicle in, Joe greeted me and explained everything to me and told me he'd give me daily updates on progress. No surprises here, maximum service with minimum hassle. Thanks for making this experience a positive one!" - Jeff
"A huge "Thanks" goes out to the great team at Caliber Collision Express in Helotes today, for repairing my Accord and quickly getting it back to its original, pristine condition. All in one day! Katherine McBride did an excellent job staying in touch each step of the way, and Tania Reyes was a super trainer! From the first point of arrival, to getting my rental car through Enterprise -- Jenna was great -- you feel like your car is the most important one there. And having the car meticulously repaired, restored, cleaned, and delivered in record time, makes it a top-notch facility. Kudos to all team members at this spotlessly clean, sharp location! Thanks again." - Nanc
"THEY ARE AMAZING!! Andrew always made sure I was up to date on what was going and staying on top of everything will deffintly be using them in the future and always!! " - Andrea
"Great location - brand new facility. Excellent service with skilled, friendly personnel. I would definitely go back!" - Brian
"Service was AWESOME!!!! The service I received from Jose Ortiz was exceptional from the moment we walked in to the time we drove off. To start from the beginning.... I took my car in for an estimate to Caliber on I10 and was told the next available date to take my vehicle in would be on March 7th. Well that was a bit of a wait but I agreed at the moment. After about a week I was about to contact Gunn for an earlier date when I received a call from caliber office in Dallas and told they could get my car in sooner (About 6 was earlier) than March 7th and the location was so convienent, less than 4 miles away. I agreed and canceled my appt at the I10 location. When we drove the car into Caliber I misunderstood and thought I could take my car in at 7:00 am which I did. However my actual appt was fotpr 8:00 am But luckily for us Jose Ortiz was at the shop that morning and he said he would see what was going on and without hesitation he said we could leave the car and he would work it in and would see if he could get it out the same day since he knew we were short a vehicle to get to and from work that day. I feel Mr Ortiz performed magic for us and had the car ready to go and looking like new by 6:00 pm that very same day. He made us feel like family and was genuinely caring and friendly along with his staff. I would highly recommend his services to all my USAA connections He gave us A Plus Service and Quality care and all with a friendly smile. The building was amazing along with the rest of the staff. Thank you Mr Ortiz for your professionalism and superb customer service M Valenzuela" - Marcy
"The staff and the work was exceptional. I highly recommend them. My only suggestion is to keep the settings on the dashboard the same. It took me some time to find my old settings. Other than that, GREAT WORK." - Sue
Rated 5/5 based on 3 customer reviews.
- Ron W