Sep 16, 2020
"(Translated by Google) Caliber Collision worked for me very well. I search for the car quickly and on the same day he made the quote for a three week repair. During those weeks they were giving me updates on the process. And it was delivered to me on the day provided. Thank you very much my car was like new. (Original) Caliber Collision me trabajo muy bien. Busco el auto rápidamente y en el mismo día hizo la cotización para una reparación de tres semanas. Durante esas semanas me estuvieron dando updated del proceso. Y me lo entregaron en el día provisto. Muchas gracias mi auto quedó como nuevo." - D L.Sep 15, 2020
"I gave caliber collision four stars because the first time they fixed my truck, they left it more a disaster than what I bought it in. Many things were not fixed, old parts were re-used, and I felt like I went to a scam collision repair shop that only wanted money as opposed to a major company that normally prides themselves on their work. I dealt with someone who did not seem to know what he was doing, and when he gave I'll advice, Such as, "the sun will melt the parts into place" knew I made a mistake in choosing this place. It's a shame considering there are many people who are knowledgeable in the auto industry who are looking for a job and would provide excellent customer service and ensure that the company ranks five star across-the-board with their knowledge and experience but yet they have this incompetent person working for them. Well the insurance company offered to allow me to take my truck to a different body shop, but the manager of caliber collision, Xavier, called me and apologized for my previous experiences. He offered to make it right, and fix my truck to the standards it should be and to the pre-accident form. While I was very hesitant about it, he was footing the bill for this 3 round repair and not the insurance company so I decided, what the heck if he messes up again, I'll just take it to another MORE reputable shop that prides themselves on their work and would return my truck to standard. To my surprise, I was not disappointed this time. My truck was returned to me in excellent and immaculate condition. I had absolutely no complaints whatsoever. What should've been done the first time, was done the third time. While most agree that the "third times a charm", the fact that I was without my truck for too long was not something I enjoyed one bit. They did make it right, I never had to deal with the incompetent fool again, and I really hope that they dismiss him and get someone in there that knows what they're doing. Would I recommend caliber collision, it depends, while they do know what they're doing, I almost feel like there's some laziness going on considering it took three tries to get my truck to where it should be. Unfortunately for them, I did work at a collision repair shop so I was aware of too many little issues and details that most would not be aware of and I pointed them out. So while I am happy with the third round of work this is definitely a go at your own risk shop. I think unless someone knows what to look for, they will half-ass the work just to get by. On a side note, The girl at the front desk is awesome, she handled my rage, screaming, with so much cheese, and never flinched. She kept a smile on her face the whole time and apologized even though she had nothing to do with the repairs or the incompetency of the estimator. She was pleasing and respectful each and every time I dealt with her." - Melinda TuckerAug 21, 2020
"Repair completed in timely manner"
Rated 4.6666666666667/5 based on 3 customer reviews.
- Marie E. Camacho Quinones