Sep 26, 2019
"I would rate this establishment 5 stars if it weren't for communication, which started out excellent, but did not finish well. The initial communication was not only verbal between me and the estimator, but via text as well. However, my car was not ready when promised, and when I needed it. I had to make a couple of phone calls before I got a response, and my car was not ready until about two days after it was promised. I would take my car back in the future, however I'm not sure how I would be treated after this review. Another point I did not like was their solicitation for a 5 star rating. If their service was 5 star "caliber", they would not need to solicit. I give 5 stars when it is warranted. Unfortunately, in this case, it is not." - Susan L.Apr 30, 2019
"I dropped my car off to this location after getting rear ended. On the one hand, I was very happy with the service and professionalism that Luis, the service provider at Laguna Hills (where they sent me car to), gave me. He kept me posted about the progress of my car and was professional throughout. Once I got my car back however, the cup holder was broken and I called Caliber back right away to ask that they fix it. I have since spoken with Jose at the Oldfield location at least 4 times and still there seems to be no definite plans towards fixing my cup holder. Each time he said he would call me back and didn't, or that he is ordering the part and when I call back, he says "someone" is ordering the part and will call me, but I have the strange feeling he is giving me the run around. I was initially happy with the service I received at Caliber, but the runaround I'm getting about the cup holder is leaving a poor last impression, especially since my cup holder is something I use every day s Update: Since my previous one star review, Luis (who is actually from Laguna Beach) called me back. He and Melissa from the Laguna Beach branch went out of their way to fix my car, even sending someone out to my house to get the job done. I appreciate their time and effort and am happy to have my cup holder back (I'm an avid coffee drinker so cup holder is key! Haha). I would give 5 stars for Laguna Beach but due to my previous experience at the Irvine branch I'll leave it 4. Thank you Luis and Melissa!" - Miguel TopsMar 30, 2019
"Went here after a car crash and was able to get a good deal" - anonymousMar 8, 2019
"Very professional atmosphere. Nice clean waiting room with free coffee and tv. Very good communication with constant updates via text. My car was ready much …" - anonymousFeb 27, 2019
"My first accident. I couldn't be more pleased with the service and care I received. Taylor Goetz was so helpful. He put me at ease and explained what would be done. I …" - Kay M.Feb 27, 2019
"My first accident. I couldn't be more pleased with the service and care I received. Taylor Goetz was so helpful. He put me at ease and explained what would be done. I was surprised at the repair estimate. I thought it would be much higher. I hope to never be in another accident but I know I'll be taken care of at Caliber Collision." - Kay M.Feb 27, 2019
"My first accident. I couldn't be more pleased with the service and care I received. Taylor Goetz was so helpful. He put me at ease and explained what would be done. I was surprised at the repair estimate. I thought it would be much higher. I hope to never be in another accident but I know I'll be taken care of at Caliber Collision." - Jen
"I have not had to have body work on my car for years. I have a great relationship with my agent at Statefarm (25 years) and she recommended Caliber. The manager was very responsive to my phone calls and was willing to accommodate my needs. The front desk was efficient and friendly. And my car looks fabulous! Jose the estimator was wonderful to work with and is now my go to guy. Thanks, Jen"
"Brent and Rosie were extremely professional and kind. I could tell there was a family-knit vibe among all staff. I love it. Great job! Thank you Bremt for being so accommodating." - Cheryl
"Once I had an accident I needed to find Ray Hill who was at another location at one time. Then it was easy as pie. He was as usual, professional, detailed and worked closely with my insurance company to get the parts I needed. My car looks great and the work was completed exactly when he said it would be. His calm assurance is exactly what a person needs after they have been in an accident. God Bless him. He is the best." - Susan
"Staff went above and beyond their call of duty. Michael, James and Surly were very helpful and accommodating it was hard for me to find the time to bring my car in cause I work 2 jobs so they stayed affer hrs and waited for me to drop my car off they called Enterprise rental car for me and they came to pick me up. I was told it could take anywhere from 7-10 days to repair my car. They did it in 3 business days. When I got my car back it was clean and detailed and looked brand new again. I would highly recommend anyone to Caliber Collision. Thank you so much and for waiting after hrs for me to pick up my car as well you folks are the best!" - Christy
"Brent and everyone at the Irvine center (Oldfield) has been great." - Rick
"Service was outstanding, the quality of the repair was flawless. It was my second visit (not at fault). Rarely have I had someone service my car as well John." - Del
"Communication was wonderful. It makes you feel like a valued client." - Janet
"Beth was great, she kept me up to date on the state of my car and the process from start to end." - Michelle
"On time on budget and very happy with the results" - William P.
"I got into an accident in a parking lot and had some pretty extensive damage. Luckily, this a preferred facility by my insurance. The staff was extremely professionally, friendly, and really empathetic. It seemed like they understood that getting your car repaired sucks, and they cared about getting me back into my car. Chris took my care of my repairs and he was great to work with. He updated me frequently by calls and text. He was straight forward with me and happily answered all of my questions. He also completed the repairs three days ahead of his original estimate! Overall, I was really happy with my experience here and I'd definitely recommended Caliber to my friends and family. Thanks for being awesome Caliber!" - Lucas
"Very pleased with customer service as well as repair work. Jose was really awesome and the timely update provided on the repair was good!!!" - Manzoor Ilahi
"Brent was very professional, courteous, and thorough in his communication. I appreciate his timely response to my questions. I received excellent and quality service from Caliber." - Lina
"Brent Triplett is very responsible and thoughtful to take care of my car repairing." - Yunchen
"Brent was very friendly and personable to deal with, helpful in explaining the required repair, and superb in keeping in contact with us during the repair process. This is the second time Brent and the Caliber repair crew have made our Prius as good as new. Though we hope we never have to return to Caliber, if our car again suffers damage, we will call Caliber as soon as we hang up the phone with USAA." - Dotti
"Overall I was very pleased with my service from the moment I walked into their facility to the minute I picked up my truck. The receptionist was pleasant and cheerful. Even tho she was busy, she never lost her composer or her pleasantness. Zdenko was professional and checked in with me on a regular basis to let me know the status of my vehicle. He asked me what was important to me, which were the decals, and sure enough he made sure my truck looked exactly how it did before the accident. In fact it looked BETTER. They washed and vacuumed the truck and made it look like brand new. Even the service man pulled up my truck, opened the door and told me to leave the rental that "I'll take care of it." I didn't even have to worry about getting me rental back. Overall I was extremely pleased. The process was flawless. I would give them a 10 out of 10. Great job Irvine!" - Kurt
"Very Helpful and accommodating. Worked with me on details and my car was finished sooner then expected which is always a plus." - Kirill
Rated 4.625/5 based on 8 customer reviews.
- Rich H.