Mar 19, 2020
"Caliber Collision has always been very punctual and on time with arrangements and updates on my car. Dora and Jackie both provided me with a set timeline of how long it would take to fix the damages to my car. They were both very knowledgeable about not only the damage, but also about how the damage would be fixed and what actually has to take place. The atmosphere is friendly and the service is always quick. The job that was done to fix the damage made my car look brand new. Caliber Collision is and will forever be the only shop I bring my cars into" - Aurora EucedaMar 19, 2020
"Shop staff was amazing and my estimator Dora did great at communicating with me thru out the whole process. Second time there and it’s always an amazing experience." - Deniece MartinFeb 25, 2020
"Super job restoring my car!" - Chen HuangFeb 17, 2020
"Great place to fix your car, I had very good experience there, you can get rental cars at the shop, sent in on Monday got it back on Friday, very easy process and worry free. They also clean up your car so the car look new, I was very happy with the result. FYI, I use in-network of USAA insurance." - Nick KourpiasFeb 4, 2020
"Great experience they handled everything and the repair was even finished before the quoted time! Had a minor issue with the repair that required me to come back in but they honored the warranty and diagnosed and fixed the issue!" - Jesse BordenJan 23, 2020
"The customer service is great. They dealt with me professionally from a customer service perspective. They had the truck picked up the first day and had it torn down. They put up with me for 7 weeks waiting on GM parts :) and they got it back together quickly when the parts came in. It was mostly a good experience, but the paint quality control could be improved. There were some dirt nibs in the paint and one small spot missing clear coat that was repaired. I’m still not 100% happy with the paint, but I may never be as the truck only had 1,313 miles on it when someone hit me. There’s a white residue [or primer] around the headlight. I’m having the truck appraised soon by a certified appraiser, so we’ll see what the appraiser says." - Wesley DeleonJan 17, 2020
"Great shop. Took awhile due to manufacturer issues but they got the job done and everything looks perfect. They take care of their customers as well and constantly keep you updated. I would like to thank Dora and the shop for everything they have done. Highly recommend this shop."
"The front office personnel(Manager Marisa and Service Advisor Kasey) are top notch. Kasey sent daily updates on the progress of the repair and my vehicle was delivered on the day they promised. Would highly recommend." - Craig
"We had a wonderful, friendly experience from the moment we walked into Caliber Collision til the time we picked up our car. They kept in touch with us every few days to let us know the status; told us it would take about two weeks and even despite the snowstorm, they finished on time. I will recommend them to friends and family. *****" - Julie
"Honorable mention to Duane Hinton, your technical and professional expertise put me at ease. As a BMW owner that usually only lets the dealer do all the maintenance, I was quite comfortable leaving my vehicle in his hands. Jessica Weaver, who scheduled the appointments and provided all the necessary information and assured us that truly this was the right place for us. Caliber Collision of Jessup, MD has all the makings of a very professional business that excels in high performance and customer care results. Marisa Deoraj, you manage a great staff and top notch business, and I thank you for your service." - Henry
"Very nice service. Very Knowledgeable and very professional. I had to leave the car with them for 4 days but after the 1st day I got a call to give me a status and what exactly I can expect when I pick up the car. The work estimate price was also accurate. The quality of the job was very good. I would highly recommend them to anybody who needs body work done on their car. Special thanks to Jessica and Matthew for their customer service." - Paul
"Absolutely the best collision repair experience in the business. Truly satisfied with every aspect of the experience. Note worthy is the professional and kind experience received from both Dwaine and Marisa at the Jessup location - simply second to none. I had a special request to have new tires and rims mounted while my vehicle was in their care; this went over without a hitch. Thank you Caliber Collision, keep up the great work." - Toye
"I found this establishment to be very professional and I certainly liked the constant updates regarding the status of repairs and certainly a BIG recommendation of your high quality standards." - george
"Caliber Collision deserves the highest rating. Not only was I extremely satisfied with the facility appearance, customer service, timeliness, and professionalism, but I also think its awesome that you all give an option to receive service updates via text message. This made things very convienent for me.
I would also like to acknowledge Kasey for her excellent customer service. She and the entire Caliber Collision team far exceeded my expectations!" - Chyna
"Caliber Collision of Jessup, MD, great professional service with the utmost customer service care from everyone. Excellent facilities! Nothing short of a very professional business with family like customer care. Exceeded all my expectations! I've been a BMW owner for over 30 yrs and have my share of dealing with maintenance and service issues. This has been, by far, one of the best experiences I had. I recommend Caliber Collision of Jessup, MD to all car owners, especially BMW ones. EXCELLENT IN ALL AREAS, PEFECT END RESULTS!" - Henry
"I am very happy with the quality and will let my Allstate agent to refer other people to you." - Michael
"Caliber Collision located in Jessup Maryland is absolutely the best. Jessica, with her warm and friendly greeting, Marisa is a great manager and ver accomodating. It is obvious that customer service and satisfaction is crucial to this operation. Dwane, the service advisor provided an honest but extremely reasonable rate. My car was completed on time and was given back to me clean and sparkly. The waiting room is clean with complimentary coffee, tea and popcorn. So happy this place was recommended to me and I will not go anywhere else. Thank you to a great team. Ritza" - Ritza
"Caliber collision listened to my concerns, they delivered my car very clean and in a timely manner." - Beverly
"I had a absolutely great experience at Caliber Collision. My truck was repaired in less time than was expected and looks new again. The staff was very professional both in person as well as on the phone. Thanks again for a great job." - Paul
"They did an incredible job on my car and finished the repairs a week or two before the scheduled due date. You could never tell my car was in a seven thousand dollar crash." - Farrell
Rated 4.8571428571429/5 based on 7 customer reviews.
- Andrew Mitchell