Mar 30, 2020
"First off let me say that Carlos and the auto body ppl are THE BOMB at this place, okay?? I have an Acura TSX that needed the glass replaced on the rear passenger brake so I came here light last week. When I was in North Dakota the auto body shops tried to charge me 3 to 4k to do it. They said they couldn't do it unless they did the whole body work to the trunk and back of the car. Bullsh*t because when I got to Calliber, Carlos told me and my husband EXACTLY what we needed to do so it would be fixed. He gave me a quote and said to come back on a specific day and time. We got there, he saw us, took the car in the back and they worked their magic. He told me it was gonna be like under an hour and I KID YOU NOT my car was done in 30 f*cking mins!!!! And how great it looked without that ugly red tape on the back. I was driving like that for maybe about a year and now since I came here I was not only able to get it fixed but for 1% OF THE PRICE the other guys tried to strong arm me for in ND. The back of my car looks great and you can barely even notice the damage by the lights cuz the new lights look so good. Everyone was kind and service was great. Didn't have to wait long. The place was clean and the receptionists were even making sure the surfaces were wiped down throughly because of COVID19. They really do love their customers. I even had the center brake light go out after I left and when I called Carlos and asked him to take a look, he told me to bring it back and found the problem, pulled the car in the back and changed the bulb for free!!!! I mean, what kind of car place does that?!?!? Anyways, when I do get the trunk and back of my car fixed, I will DEFINITELY be bringing it here!! 5 stars!! I also copied and pasted this same review on to Google cuz I didn't feel like typing this over..lol" - Justice J.Mar 27, 2020
"No body shop is perfect, no car is ever perfect and customer service is never perfect. Kevin has handled my car repairs will Caliber Collisions high standards. He called and texted every step of the way from teardown to reassemble. The staff welcomed me as soon I came in and the the building was nice and orderly. My experience was great this my not be the same for everybody but I remind this Caliber." - Illiam LebronMar 7, 2020
"Garret is awesome.. had my car painted twice here already and never had any problems. Professional and they keep you updated." - Monica TurnerMar 5, 2020
"Carlos is my adjuster and a great friend and I take all of my cars to him when they need body work. They always do a wonderful job fixing my cars back to new. Thank you caliber collision" - Tom WolfeFeb 16, 2020
"Very professional staff. Even though my car ended up being totaled out I would still go to them for body work if needed ." - Curtis ColagrossJan 24, 2020
"Aaron and the boys at Caliber definitely hooked me up and got me right!!! Certain things came into play and but they got straight and fixed me up right away!!! Will definitely be returning for their service!!! Thanx again Aaron very much!!!" - Andrea ThompsonJan 18, 2020
"We had a great experience fixing my car. Aaron and Cosmina were top notch and professional." - David P Villa JRJan 13, 2020
"Good service" - Ryan
"Service Advisor Chyanne and the whole crew at Caliber are great folks, who are very competent and easy to work with! I got my car back and I'm very happy. They work hard to get you back to 100% and I'll continue to recommend them to everyone I can. Thanks for everything Caliber - Killeen. You guys rock!" - Douglas
"Came in today since my cars weather strip was falling off, walked in was greeted right away with smiling faces. Got with a tech asking if they had an adhesive to secure it back onto my car and they did. Best of all it was a free of charge. In and out without any problems I couldnt be happier"
"Shane was my representative and he did absolutely amazing. He met me early on Monday morning to view my issues and told me what to expect while my truck was being worked on. He sent me texts (as is my preferred method of communication) and kept me updated through the repairs.
When I came to pick up the truck, he showed me everything that had been done and it looked fantastic! I brought them a dirty truck and they gave it back to me clean, inside and out.
The day after I picked it up, he even called me to ensure everything was as he promised.
I will refer this caliber collision to anyone who needs repair work. Thank you from a very satisfied customer!!! " - Lori
awesome service" - Daniel
"The service was an amazing experience. I couldn't have asked for a better job done and it was done in a really quick manner. I was told a day and it was done that day no questions asked and it was an easy going experience with the staff giving daily updates where possible and the employees give a warm welcome and are very personable." - Zack
"I cannot say enough good things about my experience here from start to finish. They fixed my car and made it look brand new - it was so amazing. The Customer Service there was amazing - they NEVER acted bothered by you when you walked in the door and when my service rep Cody called me he was always so nice. I will definetly refer my friends and family to this business - my headache was no more after I dropped my car and then picked it up." - Kathryn
"everyone was friendly and helpful. good experience." - Carlos
"I have never met such a wonderful group of people in my life! THANK YOU for the incredible service you provide.... AMAZING! What youve done will never be forgotten!
.<3" - Samantha
"Shane Irwin Jr. , was professional and helpful. Answered all my questions and insured me, my vehicle would be in good hands. I will recommend this company to anyone." - Jesus
"Everyone was friendly and very customer oriented. Very refreshing!" - Cheryl Ann
"I have had my fixed here twice and both times the service has been top notch. The people there are very professional and very courteous. I would recommend this place to anybody who need their service. Keep up the good work." - Jose
"Just picked up my car and I am quite impressed with the repairs.
I am really impressed with the professional service. Especially the customer service of the front desk. The outstanding service and attention by Dawn is greatly appreciated.
Thanks for the service." - Donald
"I took my truck to Caliber Collision last fall and they were amazing. Everybody I encountered was very professional and friendly. They did a beyond exceptional job fixing my truck. I got in another accident a few weeks ago and they were the only people I was okay with taking my truck to, and of course they did another fantastic job. These people are great! The repairs don't take long, they are always done very well and they are great about keeping you informed. All around this place is the best!" - Shellie
"My Suburban was in and out in less time than initially quoted. This is the second time I have used their services and they are great. You can't tell there was ever any damage. Thank you to everyone at Caliber for fast and friendly service" - Stephen
"Thanks for getting my car back to me sooner than projected." - Brunella
"Thank you to all the staff for making the experience less stressful than it could have been. You were all very kind, friendly, knowledgeable, and professional. I would definitely recommend your facility to friends and family." - Joby
"The service was outstanding. The receptionist was very courteous and helpful. Danny was very professional. I was given updates on the progress of my vehicle repair. I will certainly consider Caliber Collision for any future repairs." - Clarence
"They did a wonderful job , kept me informed and was very professional and courteous" - Bruce
"I got into a pretty bad wreck but Caliber Collision did a great job in not only repairing my Mustang but keeping me updated day to day on the status of the repairs. I highly recommend this place." - Jin
"JOSE WAS A PLEASURE TO WORK WITH. MY CAR LOOKS NEW." - SFC Brenda
"The people down at the west veterans location in killeen did an amazing job. They were able to get my car back to me sooner than expected and were good to work with." - Ian
"Wanted to give big thanks to Caliber Collision in Killeen, TX. Stated it would take two days to get my car back. Even tho it was just my front bumper that needed fixing. Dropped my car off at 730 am. Got a call at 5pm the same day saying my car was ready. Car was repaired very nice. Thanks." - Willard
"Excellent Service" - Helene
"After being given the runaround by other autoshops in the area I was hesitant to go to Caliber, but I could not have asked for a better experience! I was kept informed and Ronan went above and beyond what was required to get my vehicle up and running again! Everyone was polite and did exactly what they said they were going to do and did the job right! It is refreshing to see that someone still takes pride in the work they do! A big THANK YOU to everyone at Caliber!" - Elyse
"I loved being kept updated twice a week and the staff was very nice" - SSG Bobbi
"every one at caliber is very nice. you deliver what you promise. job was very well done." - SFC Freidlander
"JR and the personnel at Caliber Collision are outstanding. From the time I walked in the door all my needs was attended to in a very professional and friendly manner. I was notified about my vehicle status in a timely manner. This was my third time using a Caliber Collision facility in Killeen, ffrom hail damage to minor fender bender's, I would recommend Caliber to all my friends. Keep Up The GREAT work!!
John A. Cole
Children's Tree House Learning Center" - John
"employees were very easy to work with and the job was done in a timely manner" - Alexander
"Fantastic. The line was long, but you could tell the receptionist was trying (and succeeding) to get through everyone in a timely fashion. She was also very polite and professional. After I was checked in, I was seen within 10 minutes by a man who was also very professional and I was done. I definitely recommend Caliber Collision." - Tom
"928 W Veterans location. This is my 4th experience with this location and I couldnt ask for better customer service and work to be done on my vehicles. They all have been fixed to perfection." - Becky
"Kept me informed. Work completed sooner than expected." - Nicole
Rated 5/5 based on 10 customer reviews.
- Erica R.