"Caliber Collision was one of three suggested paint and body shops which have already been vetted and approved by our insurance carrier. After making several calls and two visits to shops not on the list, I settled on Caliber and am very happy that I did.
What makes this a true 5-Star business for me, aside from the excellent workmanship and attention to detail, is the customer service provided by the staff. The young man at the front desk greets all customers with a genuine smile and a friendly welcome.
Karen O, Service Advisor, assessed the damage to the vehicle and gave me the estimate, explaining the entire process from prep through finish. She called and kept me informed of the progress on the repairs. There was a longer delay in delivery than anticipated, due to the original work not meeting Karen's quality inspection. She supplied a rental vehicle (Enterprise) on Caliber's tab to avoid the inconvenience. Her professionalism and knowledge, made the entire experience stress-free. Awesome job, Caliber!" - Veronica
"The entire experience was excellent." - Michael
"Received prompt courteous service from Karen. Excellent work done. Would go back if I needed any other collision repairs." - Leslie
"I was very pleased with the service and support I received from the Caliber Las Cruces team and would recommend them for any body work needed. Thanks again - Larry" - Larry
"Lee with Calliber Collision did an amazing job on our vehicle. Excellent customer service, and great quality work. Caliber handled the claim with the insurance and including a rental vehicle. I would highly recommend this facility, and company to everyone I know! A++" - Abe & Jenn
"Best body service I have seen: and they detailed the car before delivery. Keep up the good work..." - H
"Terrific service, very nice facility, customer-oriented. Enterprise rental on-site made it really painless. Text updates were nice, but not reliable and almost always out of date - received one to tell me repairs would be done next week as scheduled, then received a phone call minutes later to tell me it was finished. Had to take the vehicle back to rebuff a cloudy paint job, but they corrected it within an hour. Overall would highly recommend." - Gerald
"After only having my brand new car for less than a week, guy opened his door and left a nice "little" dent on my car as I was parking, not even an "I'm sorry"! Anyway, contacted my insurance company and they suggested Caliber Collision. Robert took the car right away and began working on it! A few days later I get an update on it and he estimated my car be done by the end of the following week. Exactly a week to the day that I took it in and it was completely done! I would like to thank ALL of the staff at Caliber Collision for the awesome repairs to my car! A very special shout out to Robert and Jovani! Thank you!!!!!!" - Maria
"After a huge hail storm damaging my car and not having a good experience at other body shops in Las Cruces, NM I was really hesitant to take my car to Caliber. However, they did AMAZING. The storm did a number on cars in our small-ish city and Caliber was extremely busy. Waiting the 6 extra weeks to get my car into a reliable shop was worth the wait. Caliber Collision called with regular updates about my Escape, apologizing profusely when they had to keep it a little longer than expected. They even waited for me to get off of work and go pick it up -- late. After a long day they had smiles on their faces. To top it off, they detailed the inside of my car. This small gesture made me cry because it was so small, yet so big and unexpected. Thank you, Caliber, thank you!" - Caitlin
"Great job. My car looks brand new again! I would recommend them to everyone." - Maude
"Courteous, fast, efficient, and my car looks terrific. Use their services-you won't be disappointed" - Pat
"GEOVANNI AND ROBERT MADE MY REPAIR EXPERIENCE AS PLEASANT AND EXPEDITIOUS AS HUMANLY POSSIBLE. TOPPING THAT, THE TRUCK WAS READY A DAY EARLY. HAVING THE ENTERPRISE RENTAL CO. ON-SITE MADE EVERYTHING EVEN MORE CONVENIENT. EVERYONE I ENCOUNTERED WAS COMPETENT, COURTIOUS, HELPLFUL, AND WILLING TO DO HIS/HER BEST TO ENSURE THE REPAIRS TO MY TRUCK WERE HANDLED COMPETENTLY AND EXPEDITIOUSLY. ALMOST A MONTH HAS PAST, AND I'VE HAD NO ISSUES WITH THE REPAIR. HOPEFULLY, I'LL NEVER AGAIN NEED TO HAVE MY TRUCK REPAIRED AFTER BEING REAR-ENDED, BUT SHOULD I NEED SUCH REPAIRS, I WILL DEFINITLY CHOSE CALIBER. MY THANKS TO ALL. LMZ" - LINDA