Jan 22, 2020
"I was in a wreck. My fault. Although I had choices, one of them was to take my car to Caliber Collision, Las Cruces, on Telshore for an estimate. I am sure glad I did. I had Caliber do the repairs and rented a car from Enterprise which is co-located with Caliber. Everything went so smoothly and both businesses coordinated with my insurance companies. All the people did everything to make this as fast, easy, and painless as it could be. The repair work is great and they even detailed the car afterward. Antoinette "Toni" Esparza called me just about every other day to give me a status update. I hope I never have to but I would go back to them again." - BODec 12, 2019
"Thank you! Thank you! Thank you! Totally Satisfied! The Staff? Friendly. Professional. Courteous." - BO NevarezDec 12, 2019
"OMG! Is the response I had when Caliber Collision drove out my vehicle after being repaired. Pictures don't lie! During the entire repair process, from beginning to end, Caliber Collision made it a point to keep me up-to-date as the repairs were being made. FIVE STARS! Caliber Collision. And when someone asks, I will tell them, "Go Caliber Collision." I knew I made the right decision from the day of the accident. I don't know what you are doing, but keep doing it!" - Scot S.Dec 9, 2019
"GREAT Professional Repairs and customer service! AMICA and USAA the top 2 auto insurers in the USA recommend Caliber Collision. Everything they scheduled was right on time. Robert and Chelsea were very efficient and friendly-took care of everything in a very timely manner. I don't know where the 3 bad reviews came from or what their problem was-they are totally contrary to my experience. If your car insurance is covering a repair-this is the place to go-everything is handled seamlessly." - GERALD SALCEDONov 19, 2019
"Nice receptionist. Polite" - Tc axtellNov 7, 2019
"Good service" - Jim E.Aug 23, 2019
"I had a problem with my vehicle. I took it to Caliber on North Telshor and they took a look at it and had it fixed within an hour. I have used them previously for other repairs in the past and will continue to use them. They are EXCELLENT!!! Thank you" - Darren JacksonJul 12, 2019
"Want to start by saying very friendly staff and they did good work on my bumper which was the problem." - Jacqueline FaughtJun 18, 2019
"Our entire experience with Caliber Collision was outstanding. From our first contact with customer service we were sure the repairs to our new car would be of the highest quality. The service representative, Kaity, explained in detail the breakdown of the required repairs and time estimates. All of the information we received from her was highly accurate. Kaity was extremely professional and friendly, as were the other members of the collective Caliber team. She also provided continuous telephone follow-up as to the progress on the repairs, which we really appreciated. Caliber began the repairs immediately, and our vehicle was ready to be picked when they projected it would be. The quality of the repairs was outstanding, and the paint was matched to the original color seamlessly. No one enjoys going through the car repair process; however, Kaity made it extremely pleasant, and we would highly recommend Caliber's services."
"Caliber Collision was one of three suggested paint and body shops which have already been vetted and approved by our insurance carrier. After making several calls and two visits to shops not on the list, I settled on Caliber and am very happy that I did.
What makes this a true 5-Star business for me, aside from the excellent workmanship and attention to detail, is the customer service provided by the staff. The young man at the front desk greets all customers with a genuine smile and a friendly welcome.
Karen O, Service Advisor, assessed the damage to the vehicle and gave me the estimate, explaining the entire process from prep through finish. She called and kept me informed of the progress on the repairs. There was a longer delay in delivery than anticipated, due to the original work not meeting Karen's quality inspection. She supplied a rental vehicle (Enterprise) on Caliber's tab to avoid the inconvenience. Her professionalism and knowledge, made the entire experience stress-free. Awesome job, Caliber!" - Veronica
"The entire experience was excellent." - Michael
"Received prompt courteous service from Karen. Excellent work done. Would go back if I needed any other collision repairs." - Leslie
"I was very pleased with the service and support I received from the Caliber Las Cruces team and would recommend them for any body work needed. Thanks again - Larry" - Larry
"The process was quick , front desk Theresa & Toni my representative were knowledgeable, friendly & efficient in their positions . The work was started and completed as stated . Would recommend Caliber Collision on Telshor to my family & friends . " - Avis
"Lee with Calliber Collision did an amazing job on our vehicle. Excellent customer service, and great quality work. Caliber handled the claim with the insurance and including a rental vehicle. I would highly recommend this facility, and company to everyone I know! A++" - Abe & Jenn
"Best body service I have seen: and they detailed the car before delivery. Keep up the good work..." - H
"Terrific service, very nice facility, customer-oriented. Enterprise rental on-site made it really painless. Text updates were nice, but not reliable and almost always out of date - received one to tell me repairs would be done next week as scheduled, then received a phone call minutes later to tell me it was finished. Had to take the vehicle back to rebuff a cloudy paint job, but they corrected it within an hour. Overall would highly recommend." - Gerald
"After only having my brand new car for less than a week, guy opened his door and left a nice "little" dent on my car as I was parking, not even an "I'm sorry"! Anyway, contacted my insurance company and they suggested Caliber Collision. Robert took the car right away and began working on it! A few days later I get an update on it and he estimated my car be done by the end of the following week. Exactly a week to the day that I took it in and it was completely done! I would like to thank ALL of the staff at Caliber Collision for the awesome repairs to my car! A very special shout out to Robert and Jovani! Thank you!!!!!!" - Maria
"After a huge hail storm damaging my car and not having a good experience at other body shops in Las Cruces, NM I was really hesitant to take my car to Caliber. However, they did AMAZING. The storm did a number on cars in our small-ish city and Caliber was extremely busy. Waiting the 6 extra weeks to get my car into a reliable shop was worth the wait. Caliber Collision called with regular updates about my Escape, apologizing profusely when they had to keep it a little longer than expected. They even waited for me to get off of work and go pick it up -- late. After a long day they had smiles on their faces. To top it off, they detailed the inside of my car. This small gesture made me cry because it was so small, yet so big and unexpected. Thank you, Caliber, thank you!" - Caitlin
"Great job. My car looks brand new again! I would recommend them to everyone." - Maude
"Courteous, fast, efficient, and my car looks terrific. Use their services-you won't be disappointed" - Pat
"GEOVANNI AND ROBERT MADE MY REPAIR EXPERIENCE AS PLEASANT AND EXPEDITIOUS AS HUMANLY POSSIBLE. TOPPING THAT, THE TRUCK WAS READY A DAY EARLY. HAVING THE ENTERPRISE RENTAL CO. ON-SITE MADE EVERYTHING EVEN MORE CONVENIENT. EVERYONE I ENCOUNTERED WAS COMPETENT, COURTIOUS, HELPLFUL, AND WILLING TO DO HIS/HER BEST TO ENSURE THE REPAIRS TO MY TRUCK WERE HANDLED COMPETENTLY AND EXPEDITIOUSLY. ALMOST A MONTH HAS PAST, AND I'VE HAD NO ISSUES WITH THE REPAIR. HOPEFULLY, I'LL NEVER AGAIN NEED TO HAVE MY TRUCK REPAIRED AFTER BEING REAR-ENDED, BUT SHOULD I NEED SUCH REPAIRS, I WILL DEFINITLY CHOSE CALIBER. MY THANKS TO ALL. LMZ" - LINDA
Rated 4.7777777777778/5 based on 9 customer reviews.
- EARL ONEAL