Sep 24, 2019
"The staff was amazing from start to finish.I had my 3 year old with me when we dropped off my husband's truck for repair.The ladies in the office gave him snacks and chatted it up with him all while taking care of budiness.The repairs to the truck were beautiful and it looks better than ever.I hope to never need their service again but if I do they will certainly be who I use.Outstanding business." - Ly D.Sep 24, 2019
"This is the second time I've used their services and both times I was very pleased. They were friendly, thorough, accommodating and the job they did was wonderful. I will always use them unless their services change." - Ginger H.Aug 30, 2019
"Recently I took a right turn too sharp while leaving a parking garage and totally messed up my car. My insurance company took over and then let me choose my repair shop. I chose Caliber Collision after a quick google. This is my first time writing a review of a car repair shop, but felt that the level of service was so high that I had to. The star of that show is Brandy Whittaker. She was my service advisor from start to finish. If I had my own business I would definitely steel her, her attentiveness and kind heart is that good! She is always so bubbly! First, she offered to have their team come to my job and give me a ride to the rental car place (what?? that's awesome!). Then they came back and picked up my car. They work directly with Enterprise so when you are done you can just drop your car off at Caliber Collision so it saves you a trip as well. Brandy was so informative in the entire process, always so friendly on the phone, and via email. And, she is always there! She always answers the phone and always provided fast responses via text messages as well. I'm telling you, customer service does not get much better than this folks! She is so genuine and really made this process pain free and positive. I picked up my car today and it looks better then when I first bought it! They even were able to buff out a small orange paint transfer mark from a car wash that I had been trying to unsuccessfully remove for months! Overall I give Caliber Collision 5 stars. I hope I will never need them again, but just in case I do, they are the only shop in Vegas I will go to for body work going forward! Thanks again Brandy!" - Christopher ReistrofferAug 14, 2019
"I recently had a great experience working with James the General Manager and his team at Caliber Collision. Both James and his team were professional, timely, friendly and eager to serve. - I am thankful for the quality work delivered on my BMW M5 and will be absolutely be back for more work on my project car. Thank You! - Top notch job." - Christopher R.Aug 14, 2019
"James the General Manager and his team did an outstanding job with my BMW M5. They were prompt, professional and extremely friendly. I look forward to more projects on my car. Thank You!" - Cathy LuciaAug 8, 2019
"I want to tell you what a great employee Jim Lenehan is. My car was so crashed up I couldn’t believe it. They matched the paint and shine perfectly and replaced everything that was broken. I never would have expected an experience like this. Jim made sure all along that he kept in contact letting me know exactly what was being done and when and kept everything on time. They went above and beyond anything I expected. They answered all of my questions no matter how many I asked. Julie was also especially helpful and gave me great ideas on my Ford Mustang. I liked them a lot. I think they should get a raise! I can’t recommend this place enough! Don’t even think about taking your car anywhere but to Caliber Collision! They are the BEST!!!!! Total pros." - Cathy L.Aug 8, 2019
"Jim Lenehan and Julie were awesome! They went above and way beyond to take care of me. The work they did was outstanding. I can't believe how great my car looks. You need to go to Caliber Collision if you want the best in town." - Storm A.Jul 18, 2019
"We are a Basketball Team from Calgary CANADA and drove to Vegas for our annual Basketball tournament. Unexpectedly we had trouble with our door and window which caused a discomfort to our team players and coaches. Especially when we are not used to the +45 degree temperatures, made things almost unbearable. We are in the early part of our trip and it was concerning that our door wasn't very secure and window was partially opening. Thank goodness to Jimmy at Caliber Collision, was amazing at accommodating and helping us out. We were very worried about how long it would take to get this fixed and extra cost that we didn't budget for. Thanks Jimmy and Caliber Collision for showing that there are still people and businesses out there that know how to care and help out. From Calgary Storm Basketball Canada travelling team, with great appreciation and gratitude for all your assistance!!!" - Steven S.Jul 9, 2019
"I looked up collision centers near me & was 5 min away from CALIBER COLLISION so I called & they said they could get me right In. Pulled in & came inside they had paperwork ready for me to fill out for what's wrong with my vehicle. I walked out to get my family out the vehicle after the paperwork & the manager JAMES LENEHAN met my family & myself outside told us to come in that he had cold waters waiting for us at the table and that he would fix another problem he noticed as I pulled in the parking lot as he was helping another customer FREE of charge. I must say if you have anything wrong with any vehicle I would give these guys a call first they are VERY FRIENDLY, VERY FAST, & VERY CLEAN ESTABLISHMENT. Happy with my decision on bringing my vehicle to CALIBER COLLISION" - Brandon
"They did a great job, looks like nothing ever even happened!! We are very happy with your guys' work- even my mother is getting her car appraised here next week. Thanks guys, love the work!" - Constance
"My car was hit while parked and I was, of course, very upset. My insurance company set up an appointment with Caliber. I give Caliber an A+ from the customer service to the repair work. Kudos to David, the service rep and Kevin the rental car agent. The receptionists were wonderful. The place was clean and the repair finished a day early! Bravo Caliber Collision. I will definitely recommend you to anyone who needs repair. Thank you! Connie"
"This is the most unorganized place I have ever dealt with. I regret telling my insurance company I would use them and they already have my money!" - Laurie
"Excellent job! They kept me informed by email of the of every step of the process of fixing my Prius." - Teresa
"The staff are very professional but very personal, a rare combination now a days. Joseph stayed on top of every point of process and kept me in the loop. Starting with my first phone call to the recep, to especially the repair people a great worry free complete process. I fully recommend and back them all. Thank you to all of them for your work and concerns." - Cheryl
"I am elated. Unbelievable that today it is still possible to find excellent service with personable representatives. Starting with Travelers Insurance, Enterprise Car Rental and finishing with Caiber Collison.
I totally recommend This company they pay very close attention to detail starting with the consumer assuring that you understand every detail of your estimate of repairs and try to comfort you about your collision. They kept us up to date during the repair via text and encouraged us to call if we had any concerns. Our vehicle was completed exactly on the estimated date and delivered with pride. Excellent Job so far as we can see. It is also reassuring to know that the company stand behind their repairs with a life time guarantee.
This is a 5 Star Company.
Thank You to all those that was involved in making us whole again.
Sincerely, Tom" - Thomas
"The people were very nice, and the repair work completed early than expected. The car looked brand new. From 1 to 5 Stars, and 5 Stars are Excellent, they would get 6 Stars if possible." - Leon
Rated 5/5 based on 11 customer reviews.
- Heather Fox