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Auto Body Shop: Los Angeles - Downtown Location

1403 W. Pico Blvd. Los Angeles, CA 90015 7:00 a.m. - 6:00 p.m. M-F
8:00 a.m. - 1:00 p.m. SAT

Los Angeles - Downtown  Details

Conveniently located off of W. Pico Blvd, also cornered by Albany St and W 12th Pl. Opened 2017. I-CAR Gold Class recognized. ASE-certified technicians.

About  Los Angeles - Downtown

At Caliber Collision’s Los Angeles, CA, location, restoring you to the rhythm of your life® is our priority. With services including dent repair, auto glass repair, and painting, we strive to have you back driving your vehicle as quickly as possible. Guaranteed by a written lifetime warranty, all of our work is completed with exceptional customer service and repair expertise. Caliber Downtown Los Angeles is conveniently located to serve those in Los Angeles and the surrounding areas. We are equipped to serve families and business fleets, and our team believes in building customer relationships and treating everyone with respect.

Knowing we have customer satisfaction is what drives our Caliber Downton Los Angeles team, and we are positive you will be satisfied with the results. Throughout the auto body repair process, we will provide you with frequent status updates on your vehicle so are informed as they move quickly to restore it to pre-accident condition. We are here to provide you with whatever repair services your vehicle requires, and no job is too large or small for our Caliber Downtown Los Angeles team to handle.

Here at Caliber Downtown Los Angeles, we are ready to serve as your collision repair center of choice, and thank you for entrusting your vehicle to us for repairs both today and in the future. Feel free to reach out to our Customer Service Center at 1.888.CALIBER (225-4237) to schedule an appointment or to drop off your vehicle today! Click here to schedule an appointment and here to receive a free online estimate.



Services

Windshield Repair
Auto Glass Repair
Collision Repair
Paintless Dent Repair
Fender Repair
Dent Removal
Bumper Repair
Paint Repair


Nearby Locations



Reviews


Testimonials

- Luis MartinezOct 17, 2019

"Probably the best experience I've had repairing a car. Jocelyn at the front desk was super helpful and resourceful. Edgar was on top of everything with the repair and was always keeping me updated with everything. If you're looking for a place to take your car, please give them your business. You won't be disappointed! Thank you guys for everything. I appreciate your hard work."

- Luis M.Oct 17, 2019

"Probably the best experience I've had repairing a car. Jocelyn at the front desk was super helpful and resourceful. Edgar was on top of everything with the repair and was always keeping me updated with everything. If you're looking for a place to take your car, please give them your business. You won't be disappointed! Thank you guys for everything. I appreciate your hard work."

- Katleen HernandezSep 23, 2019

"Great experience! Had an insurance claim and they fixed my car and looks like it was never hit!"

- Helen J.Sep 20, 2019

"Let's face it: many of us don't visit the "write a review" section unless we have something scathing to say. But I had to leave a review for Caliber Collision because this was my best ever experience with a car repair shop. Here are some of the highlights: 1) reasonable, if not more affordable, pricing - I had previously received an estimate for my 2018 mustache back bumper repair from a Ford-certified repair shop. Caliber's price was 200 bucks less than what I had been told previously. 2) quick service - they finished the job of buffing and painting my bumper within 24 hours 3) constant updates - they let you know how things are going via text constantly throughout the whole process 4) excellent customer service - super nice and professional staff. They even washed my dirty mustang!! I'm definitely going back next time I need a repair job. (Hopefully not anytime soon!)"

- Dexter WilliamsSep 7, 2019

"These guys are fantastic. They are professional and competent! My car was wrecked in an accident and Clay made the process of getting my car fixed so easy and without hassle. My car looks like new!"

- Dani L. Torres AshbridgeSep 6, 2019

"Excellent bumper work."

- Alner VelasquezAug 19, 2019

"Not. Really a good. Responsable place my ins. Never got. The collison stimate of my veicle..and it havent been fix..yet.."

- Levi PowellJul 12, 2019

"The customer service at Caliber Collision is unlike anything I have ever experienced. These guys will literally go above and beyond in any and every facet possible when it comes to getting things right. I had a very extensive repair (over 17K) that I was very hesitant about because of how involved it was. Initially my repair was to be dropped off at the Downtown (Pico) location because of the close proximity to my house. They changed it to the Ladera location because they were less backed up and could take care of the repair faster - they first asked me then took it upon themselves to get a tow truck and get it moved within 2 days of calling me - very happy about this. Because of the complexity of using insurance to get approval for certain jobs, this was a long process, but one that they almost entirely took care of themselves. They would call my insurance for me, book appointments with the dealership, and take care of a lot to the paperwork. Brian and Tony at Ladera - the managers - were nothing short of amazing when assisting me in this lengthly process. Brian would call me every week with an update, even if it was to tell me that things would take a little longer than expected. After completion, Tony personally walked me thorough everything that they did for me and told me that if I have any issues in the future to call him personally to get them addressed. As you can imagine, with a 17k repair, there were a couple things after that needed to be re-touched. Tony did took care of these things without hesitation and often had turn-around-times in less than 48 hours which is unheard of in any industry, let alone the auto-repair industry. Even when we had to request more funds from geico, he did not make me call them to be on hold for hours, but they took care of everything, AND EVEN PUT ME IN A COURTESY RENTAL (multiple times!). A couple months afterwards I had an issue with a tire that needed to be replaced, and I asked them to take another look at my alignment and to verify that everything was ok. Because there were multiple branches involved, the regional manager, Jack, was the one to reach out to me directly. I told him the entire story and he promised that they would get this right for me. I ended up taking my car to the pico location where I worked with Alex, because it was closer to my apartment. Even though he wasn’t the one who did the original repair, he took me in as if he were working on the car for months. He kindly transferred my car to the Ladera location, had them inspect it, and brought it back to me. This was 24-hour turn around time (and they even gave me a ride to where I needed to go after dropping the car off). They assured me that everything of ok, readjusted my alignment and checked all the other symptoms I was having with the car. They brought my car back to the downtown location WASHED, VACUUMED, AND FULL OF GAS -WHO DOES THAT?? Incredible. I didn’t ask any of them to do this and they truly went above and beyond to ensure me that I felt taken care of and that I was valued as a customer. I have had many issues in my life with cars, but never have I ever had this level of customer service by any estimation. These guys, Jack, Tony, Brian and Alex are absolutely phenomenal. They stand behind their work, and when things go awry they are extremely quick to get on top of things and make them right. When it comes to reviews/feedback - people are quick to complain, and slow to be thankful, but this entire experience was too positive and too incredible to not share my story. For as long as I have a car I will only get work done at Calliber Collisions - I will also be referring all of my patients, friends and Family. From one very thankful customer - Words can’t express how appreciative I am for all of you - Thank you guys so much for getting me back on track."

- L P.Jul 12, 2019

"The customer service at Caliber Collision is unlike anything I have ever experienced. These guys will literally go above and beyond in any and every facet possible when it comes to getting things right. I had a very extensive repair (over 17K) that I was very hesitant about because of how involved it was. Initially my repair was to be dropped off at the Downtown (Pico) location because of the close proximity to my house. They changed it to the Ladera location because they were less backed up and could take care of the repair faster - they first asked me then took it upon themselves to get a tow truck and get it moved within 2 days of calling me - very happy about this. Because of the complexity of using insurance to get approval for certain jobs, this was a long process, but one that they almost entirely took care of themselves. They would call my insurance for me, book appointments with the dealership, and take care of a lot to the paperwork. Brian and Tony at Ladera - the managers - were nothing short of amazing when assisting me in this lengthly process. Brian would call me every week with an update, even if it was to tell me that things would take a little longer than expected. After completion, Tony personally walked me thorough everything that they did for me and told me that if I have any issues in the future to call him personally to get them addressed. As you can imagine, with a 17k repair, there were a couple things after that needed to be re-touched. Tony did took care of these things without hesitation and often had turn-around-times in less than 48 hours which is unheard of in any industry, let alone the auto-repair industry. Even when we had to request more funds from geico, he did not make me call them to be on hold for hours, but they took care of everything, AND EVEN PUT ME IN A COURTESY RENTAL (multiple times!). A couple months afterwards I had an issue with a tire that needed to be replaced, and I asked them to take another look at my alignment and to verify that everything was ok. Because there were multiple branches involved, the regional manager, Jack, was the one to reach out to me directly. I told him the entire story and he promised that they would get this right for me. I ended up taking my car to the pico location where I worked with Alex, because it was closer to my apartment. Even though he wasn't the one who did the original repair, he took me in as if he were working on the car for months. He kindly transferred my car to the Ladera location, had them inspect it, and brought it back to me. This was 24-hour turn around time (and they even gave me a ride to where I needed to go after dropping the car off). They assured me that everything of ok, readjusted my alignment and checked all the other symptoms I was having with the car. They brought my car back to the downtown location WASHED, VACUUMED, AND FULL OF GAS -WHO DOES THAT?? Incredible. I didn't ask any of them to do this and they truly went above and beyond to ensure me that I felt taken care of and that I was valued as a customer. I have had many issues in my life with cars, but never have I ever had this level of customer service by any estimation. These guys, Jack, Tony, Brian and Alex are absolutely phenomenal. They stand behind their work, and when things go awry they are extremely quick to get on top of things and make them right. When it comes to reviews/feedback - people are quick to complain, and slow to be thankful, but this entire experience was too positive and too incredible to not share my story. For as long as I have a car I will only get work done at Calliber Collisions - I will also be referring all of my patients, friends and Family. From one very thankful customer - Words can't express how appreciative I am for all of you - Thank you guys so much for getting me back on track."

- Lisa

"Octavio was amazing. He was very patient and answered all my questions. He responded immediately to my emails and my car was ready exactly when he said. Highly recommend!"

Rated 4.9/5 based on 10 customer reviews.
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