Jul 20, 2019
"I had a slight mishap during a rain storm that broke all the clips fastening the front bumper to the body of my car. I had used very strong tape to adhere it so that no …" - Shelby E.Jul 20, 2019
"I had a slight mishap during a rain storm that broke all the clips fastening the front bumper to the body of my car. I had used very strong tape to adhere it so that no further damage would occur. Unfortunately, with the hot weather the tape was beginning to come undone. I called Caliber Collision to see when and if they could schedule me to get the bumper replaced. They were easy to work with and told me to drop my car off the next day. I went into the shop and was promptly greeted by the front desk. They had me fill out some basic paperwork regarding contact information before an attendant walked outside with me to mark the location of the damage. There were vehicles in the lot with far more severe damage and yet Caliber was able to have my bumper replaced and painted two days after I dropped it off. My car looks brand new and has a lifetime warranty of the bumper work. Prices were extremely fair. Please note that this location does not accept cash as they don't have any way for giving you change! I made the mistake of cashing the insurance check but had to return to the bank to issue a money order instead. I am very satisfied with the timeliness of the repair as well as the service received." - C EJul 16, 2019
"They did a great job on my truck, and their customer service is outstanding! Gerardo made sure we were completely happy with it before we left. This is a great location and I highly recommend it, I will be bringing my trucks here again if I ever need to. *I just saw where someone said they pay people for reviews, I was never told that I would be paid for my review nor did they ask me to leave a review*" - Tim Van DeventerJul 11, 2019
"Was impressed with there speed...but...not very impressed with there workmanship...good overall...also very courteous." - LaShun M.Jun 26, 2019
"I don't often write reviews (as you can see) but I feel almost obligated to write a review for Caliber Collision because of the customer service I received after dropping my car off 3 days ago. As Mario walked out to my car to see the damages to my vehicle, I asked how many days and he looked and said about 3 business days. Well I was going to be out of town on that 3rd business day. He explained that they would leave my car on their lot until I got back. No problem, right? Well...on the day before I was leaving to go out of town, I receive a text message from Mario that he knew I was planning on going out of town and that he would have my car ready that day at 5:30. So as I left work headed to the shop, I got stuck in traffic from an accident and called to tell them I would probably not make it by 6. Their response "No problem, we'll wait" I pulled up a few minutes after 6 and the one guy, whose name I wish I could remember, was so friendly and helpful when he checked me out even though it was past time for them to get off. I don't know if it's because I have been having some terrible customer service experiences recently but it was so refreshing to have such extremely professional customer service. While I hope I don't get into any other car accidents to have to use them again, I would definitely recommend them for your car collision repairs. You will be pleased with their service, from Ms Jessica at the front desk to your assigned service provider. They will alsokeep you up to date on the status of your repairs. They did an excellent job on my car too, btw!" - Princess F.Jun 25, 2019
"I don't normally leave customer review but I think this time I should. Someone really deserve a kudos for doing their job above and beyond. For my experience with them, I would say Mansfield branch at Commerce Drive staff are professional and very helpful. The facility is clean and not difficult to locate. Kudos to Walter Rivera who took care of my car, I gave it to him with minor damage on the hood but he gave it back to me like it is brand new. Also, thank you to the lady on the front desk who assisted me with paper works and such with a positive attitude. I dont know her name but thank you to you as well. If you take care of these type of employees then they will take care of your business. Thank you so much for the excellent service Walter Rivera. I am one happy customer. Chona" - ruizsara12Jun 8, 2019
"Great place from the Manager Mario and the body tech Jesus they really take care of you" - Jonathan F.May 28, 2019
"SUPREME SERVICE!!!!! Caliber allowed me to drop my vehicle off on a holiday weekend, and placed me in a rental in less than two hours after contacting them. The staff was extremely friendly and understanding to the situation and made sure that my business was obtained. I hope I don't have the situation occur again, but if so, I will use this company in a heartbeat." - T GrayApr 24, 2019
"The most hassle free repair I've ever experienced. Walter keep in touch constantly and let me know everything that was going on with my vehicle on a daily basis. The repairs were quick, and my satisfaction was always their clear priority. Simple, easy, and stress-free." - Chris
"I had quite a few issues that needed to be fixed that the previous shop clearly missed and/or performed a poor repair on. There were issues with alignment, parts missing, paint match and body work. I was skeptical about taking my Jeep to a shop which just opened and had no reviews. However, I'm very glad I took the chance...
Gerardo was a pleasure to work with and made meticulous notes of all of the issues. He did what he said he would do and quickly followed-up with the previous repair shop to get the necessary repairs approved and moving forward. When I picked up the vehicle he greeted me, along with his manager Mario, and we all went over the vehicle together to make sure everything was resolved. The car was vacuumed, washed and tires armor all'd. They even fixed a few issues I hadn't noticed!
I did notice 2 small issues, a slight door alignment issue and a little orange peel in the clear coat, but they didn't argue or try to justify the issues. They simply wanted to make it right. I was given his mobile number so I could let them know when I was bringing it in to get those items fixed. When I brought it in, they very quickly had the issues resolved and completely met my expectations within ~1 hr.
The final result was the paint matched dead-on, the body work issues were resolved, the missing parts were present and it drove like new. I didn't have to argue with them or press for things to be made right. They simply wanted to make things right and took pride in their work. The manager also offered to fix 2 other small dents once they get their paintless dent/hail repair team setup as a courtesy for the previous issues I experienced.
That's real service that many shops don't offer these days. I will gladly use this shop again in the future."
Rated 4.9/5 based on 10 customer reviews.