Apr 3, 2020
"My side mirror was broken by a passing motorist. Enrique and the entire team at Caliber Collision was fantastic! They fixed my car quickly and for a fair price! I would highly recommend them!" - Pamela R.Mar 15, 2020
"Caliber Collision on Miramar Rd did an "AWESOME" repair on my black Mercedes Benz which was rear ended and looks just Brand New! I was awed and amazed of the top-notch caliber of quality work especially knowing they had their work cut out to with a black european vehicle. With being rear-ended I went through an insurance company and they gave me a list of places to take my auto to and this seemed like the right place. Boy, glad I chose Caliber 'cause from the get-go I was handled very professionally and courteously by an affable estimator, Alex. I scheduled an appointment and checked-in efficiently. While my auto was in the shop received regular status texts updates and auto was ready a day earlier than planned. Alex even followed up couple days after picked up my Mercedes to double check if I was happy and I told him was definitely happy..added would be glad to recommend. Also a nice touch when I pulled in with rental auto to pick my auto, they offered to return my rental for me so I didn't have to hassle with getting back to the rental auto agency. Thanks Alex and the team at Caliber." - Mark C.Mar 6, 2020
"I have had to get both our vehicles repaired in the past month. The only good part was working with the nice folks at Caliber Collision at 2274 Garnet Avenue in Pacific Beach, San Diego, 92109. I worked with Paula and with Marvin. Both of them were very professional and very friendly. All the paperwork, the rental car, the updates (by text), and the repairs were perfect. They make the whole process really easy, and they finished both jobs a day a head of schedule. They have great snacks in their waiting area, although I never had to wait for very long. I had chocolates, popcorn, soda and bottled water, while I watched Golf on TV. I hope I don't ever have another car accident, but if I do...there is no doubt I will be calling Marvin and Paula and all the other friendly professionals at Caliber Collision in Pacific Beach." - Acie MillerMar 1, 2020
"Good fast work" - Kim R.Feb 27, 2020
"My car 2016 4Runner was in excellent condition, hard to believe it was not new. When I was involved in a rear end collision, I was concerned about where to take it to keep it looking "like new". I took it to Caliber Collision on Miramar and was extremely pleased. Representatives Alex and Alberto handled everything from start to finish, always with me and my car in mind. From the moment I dropped the vehicle off they put me at ease, I got update calls on a regular basis. They delivered my 4Runner ahead of schedule with outstanding results. I am very picky and expect quality. The work was best in class and the people professional and courteous. The people obviously care about customers and take great pride in their work. I cannot say enough about them and recommend them to anyone who unfortunately need their service." - Rick PernellFeb 16, 2020
"They broke my key and put it back together with scotch tape. The other work that they did was fabulous but the broken ignition key was a huge disappointment. I wanted to come back and update my review. Caliber Collision replaced my key. They specifically sent a locksmith to my home to cut a new key. I was impressed how quickly the problem was solved and Caliber Collision's customer Service. In the end my car was repaired correctly and the key turned o9ut to be no problem." - Mark HoffeckerFeb 14, 2020
"Very professional, and friendly" - Wallace T.Feb 2, 2020
"I got into an accident back in August of last year and Caliber fixed my car back and everything worked like there was never an accident to begin with! The..." - Thomas F.Jan 29, 2020
"He's the deal. The Miramar location is great ***IF*** they do 100% of the repairs. I've had lots of stuff repaired by them and they always have done a..." - Matt
"Exceptional service from Alex today! This was my third interaction with Caliber on Miramar Road and all have been extremely positive. Alex was able to coordinate buffing out a scratch on my bumper without charge, saving me time and effort in dealing with my insurance company. Thank you again for the outstanding service!"
"I got car back on the schedulled and Javier and Alvin are profesional to deal with..." - Jaime
"Albe was courteous, and very helpful. The front lady also, very friendly and helpful. Warranty issue, came back and was very satisfied." - Jonna
"Alex Betancourt and his team were excellent. I could not have asked for better service. Exceeded expectations!" - Clemente
"This was my first visit to Caliber and I was very impressed with the service I received. I was treated with respect, and did not have to wait long. My car was completely restored to like-new condition." - Mildred
"Even though my vehicle was a total loss, Raul and his team were incredibly helpful and polite in one of the most stressful situations. They communicated the situation very well and were above and beyond in helping with the retrieval my belongings that was stuck in the wrecked vehicle. " - Lorenzo
"My service advisor for my repair was Shawn Schriver. I just wanted to say how great he was with customer service skills, communication, and just an overall sense of ease he gave in letting me know my car was being taken care of. As soon as I took the car in I got a call the next day letting me know about damage assessment and exactly what was going to be done for the repairs. Every day after that, he called just give me an update, no matter how big or small of an update it was. Caliber definitely has gem when it comes to Shawn as his communication skills are upbeat, friendly, and exude patience and understanding. Never once did I feel like he was too busy for my concerns.
Very rarely does one get into an accident and have their car come out looking better than before the accident. It made a very bad situation turn out to be not so bad after all. I owe my great experience at Caliber Collision to Shawn. I will undoubtedly recommend Miramar Caliber to all my family and friends and on Yelp! I wanted to take the time to shine some light on Shawn as I think he deserves recognition for his amazing service. I tried to give him a score of higher than ‘10’ on my phone survey but they wouldn’t let me, so I decided to write management. If you could pass this recognition along to him I would greatly appreciate it!" - Michelle
"All the Caliber personnel that I dealt with (at Miramar Rd, San Diego) were very professional, truly customer oriented and made the whole experience totally hassle free." - Steve
"Alex, Tony and the team did a great job coordinating the repairs on my Volvo S-80 after the front grill was sheared off in an accident." - Cathleen
"Sharlene was absolutely wonderful to work with. She kept me up to date on what was going on with my car and got it back to me sooner than I thought. I will definitely come back and work with her again!" - Katie
"Caliber was professional and thorough. Staff was friendly and helpful. They worked with the insurance company and even arranged the rental car. I was impressed with the results." - Faye
"I have brought our repairs to Caliber before and have been completely satisfied. You staff have shown professionalism in their work. The repairs themselves were outstanding." - Agustin
"Alex and the front office ladies were great. They kept me informed and the work was done quickly and way above expectations. I recommend them to my friends and family." - Robert
"Everyone was great!! Alex Betancourt was terrific.This is my second time here (unfortunately) in 3 years. Work is excellent. Bob" - Robert
"My car looks great and it was returned to me quickly. Thank you." - Joseph
"Not a job well done, awesome job very well done." - Thomas
"I have needed a auto repair company twice in the last year. I am so grateful I found them. I can not say enough things about their service, it is the best. They aim to please and you can see that all the way through their customer service and repair. I would highly recommend Caliber (any of their locations as they seem to have the same high standards at all their locations). Thank you Caliber." - Julie
"The customer service I received at Miramar was fantastic. Alex did a great job of explaining things to me and keeping me well informed. He was very responsive. I highly recommend Caliber!" - Diane
"Alex Betancourt in the San Diego-Miramar shop did a wonderful job for us. Alex first explained what had to be done and then he kept us informed daily throughout the process. He was very knowledgeable, courteous and friendly. My wife is very happy with the repair to her car." - Burl
"Taylor was terrific. He worked well with my insurance company and was able to get my car done very quickly. Very friendly staff, and I would recommend this location to everyone else." - Mike
"I was dealing with Tina and she was very friendly and very helpful. She did a great job." - Jennifer
"Alex Betancourt was absolutely amazing when it came to repairing my car. My Honda CR-V had been rear-ended and the entire back was destroyed. Alex not only repaired it flawlessly, he called me every few days to give me an update on the repair progress. I received my car back on schedule, and it drove perfectly, like nothing had ever happened to it.
Loved the way I was treated, and how Alex understood my worry. I can't thank him or the staff that supported him enough.
I wanted to respond to a customer survey I was suppose to get, but I either missed the call/email or never was contacted. In any case, sorry that it took 1.5 months to review my service. Something to look out for Caliber Collision, you don't want to miss out on feedback, especially good feedback from future customers!" - Grace
"From day 1 on the phone, Alex has been extremely professional, friendly, and helpful. Our company vehicle was in and out in 2 days and the overall service and repairs exceeded my expectations and in absolute pristine condition. The staff I had interaction with were very personable so thank you Alex and your team at Caliber Collision!" - Daisy
"My car looks pretty new. Charlene and the rest of the team are fantastic." - Pedro
"Alex ant your whole team did a great job. I was kept informed of progress as the repairs went along. Everything was actually completed a day earlier than was promised and the repairs look great.
Mike" - Michael
Rated 5/5 based on 10 customer reviews.
- Jennifer C.