Oct 12, 2019
"I was extremely happy with my service at Caliber Collision. Their customer service and car repair are outstanding!! The front office is very quick and efficient and acknowledges you when you come in, especially if they are helping someone else. The person who took care of my car (you should definitely ask for Alex) is amazing!!! Alex kept me up to date and took care of everything. I was so impressed he remembered it was my first week at a new job and asked me about it and how it went. When I got my car back it looked brand new again. You would never know by looking at it that it had been hit. Thank you!" - Chris BlumhagenOct 10, 2019
"Great job and excellent customer service. Chris Chalafant was great. He kept me informed and answered all questions I had." - Chris C.Sep 30, 2019
"Amazing customer service! Alex kept me informed with everything that was going on with my car though texts or calls. They finished the work on my car 3 days earlier than they estimated. It looks amazing and drives perfectly. I've told everyone I know how great the service was and that I'd go back in a second if I ever needed work on any of my cars." - Samantha HastingsSep 21, 2019
"Excellent service. Fully guaranteed. Highly recommended." - Christina S.Aug 23, 2019
"I am beyond thrilled and happy with the level of service I received from Caliber Collision. Raul Del Villar was so professional and provided outstanding customer service, and most of all, my car looks amazing! After getting side-swiped on the freeway, my car was a wreck! He and his team restored my vehicle to even better than the condition it was in before the accident. He provided me with updates as necessary and responded to all my questions expediently. He even threw in a headlight restoration since they were foggy and ugly. His keen attention to detail also noticed damage to my passenger mirror that I hadn't realized was there, and replaced it as well without adding time onto the repair timeline. The car was detailed and polished and I'm so impressed with the work they did on my car. And they even finished ahead of schedule! I would highly recommend Caliber Collision to anyone that needs auto body repair work :) Also a friendly shout out to the ladies who work in the front desk. They were very kind and personable and helped me throughout the entire process, including calling the rental car company for me. Thank you again, Caliber Collision!" - Rhoads S.Aug 2, 2019
"streamlined, professional and friendly! and this shop works FAST. got my car patched up in just one day! can't guarantee you'll get your car back that quickly since my damage was minor (i got rear ended but it was pretty minimal), but it's definitely apparent that they have an efficient work flow and they care about their customers! communication was thorough throughout. shoutout to marcos and the gal that drove my car back to me when it was ready (sorry i forgot your name)! thanks guys!" - Rhoads S.Aug 2, 2019
"streamlined, professional and friendly! and this shop works FAST. got my car patched up in just one day! can't guarantee you'll get your car back that quickly since my damage was minor (i got rear ended but it was pretty minimal), but it's definitely apparent that they have an efficient work flow and they care about their customers! communication was thorough throughout. shoutout to marcos and the gal that drove my car back to me when it was ready (sorry i forgot your name)! thanks guys!" - Bailey J.Jun 14, 2019
"I am extremely happy with how good my car looks. Chris gave me excellent customer service!!" - Laura S.Apr 1, 2019
"I worked with Pedro M at The Woodlands Caliber Collision location last week. The customer service was awesome! From when I walked in the front door, assisting me w/ the FREE estimate on my Mazda, to running me back / forth from my house while my car was being repaired. The whole experience was great and I highly recommend working w/ Pedro M at this Caliber Collision location!!" - Matt
"Exceptional service from Alex today! This was my third interaction with Caliber on Miramar Road and all have been extremely positive. Alex was able to coordinate buffing out a scratch on my bumper without charge, saving me time and effort in dealing with my insurance company. Thank you again for the outstanding service!"
"I got car back on the schedulled and Javier and Alvin are profesional to deal with..." - Jaime
"Albe was courteous, and very helpful. The front lady also, very friendly and helpful. Warranty issue, came back and was very satisfied." - Jonna
"Alex Betancourt and his team were excellent. I could not have asked for better service. Exceeded expectations!" - Clemente
"This was my first visit to Caliber and I was very impressed with the service I received. I was treated with respect, and did not have to wait long. My car was completely restored to like-new condition." - Mildred
"Even though my vehicle was a total loss, Raul and his team were incredibly helpful and polite in one of the most stressful situations. They communicated the situation very well and were above and beyond in helping with the retrieval my belongings that was stuck in the wrecked vehicle. " - Lorenzo
"My service advisor for my repair was Shawn Schriver. I just wanted to say how great he was with customer service skills, communication, and just an overall sense of ease he gave in letting me know my car was being taken care of. As soon as I took the car in I got a call the next day letting me know about damage assessment and exactly what was going to be done for the repairs. Every day after that, he called just give me an update, no matter how big or small of an update it was. Caliber definitely has gem when it comes to Shawn as his communication skills are upbeat, friendly, and exude patience and understanding. Never once did I feel like he was too busy for my concerns.
Very rarely does one get into an accident and have their car come out looking better than before the accident. It made a very bad situation turn out to be not so bad after all. I owe my great experience at Caliber Collision to Shawn. I will undoubtedly recommend Miramar Caliber to all my family and friends and on Yelp! I wanted to take the time to shine some light on Shawn as I think he deserves recognition for his amazing service. I tried to give him a score of higher than ‘10’ on my phone survey but they wouldn’t let me, so I decided to write management. If you could pass this recognition along to him I would greatly appreciate it!" - Michelle
"All the Caliber personnel that I dealt with (at Miramar Rd, San Diego) were very professional, truly customer oriented and made the whole experience totally hassle free." - Steve
"Alex, Tony and the team did a great job coordinating the repairs on my Volvo S-80 after the front grill was sheared off in an accident." - Cathleen
"Sharlene was absolutely wonderful to work with. She kept me up to date on what was going on with my car and got it back to me sooner than I thought. I will definitely come back and work with her again!" - Katie
"Caliber was professional and thorough. Staff was friendly and helpful. They worked with the insurance company and even arranged the rental car. I was impressed with the results." - Faye
"I have brought our repairs to Caliber before and have been completely satisfied. You staff have shown professionalism in their work. The repairs themselves were outstanding." - Agustin
"Alex and the front office ladies were great. They kept me informed and the work was done quickly and way above expectations. I recommend them to my friends and family." - Robert
"Everyone was great!! Alex Betancourt was terrific.This is my second time here (unfortunately) in 3 years. Work is excellent. Bob" - Robert
"My car looks great and it was returned to me quickly. Thank you." - Joseph
"Not a job well done, awesome job very well done." - Thomas
"I have needed a auto repair company twice in the last year. I am so grateful I found them. I can not say enough things about their service, it is the best. They aim to please and you can see that all the way through their customer service and repair. I would highly recommend Caliber (any of their locations as they seem to have the same high standards at all their locations). Thank you Caliber." - Julie
"The customer service I received at Miramar was fantastic. Alex did a great job of explaining things to me and keeping me well informed. He was very responsive. I highly recommend Caliber!" - Diane
"Alex Betancourt in the San Diego-Miramar shop did a wonderful job for us. Alex first explained what had to be done and then he kept us informed daily throughout the process. He was very knowledgeable, courteous and friendly. My wife is very happy with the repair to her car." - Burl
"Taylor was terrific. He worked well with my insurance company and was able to get my car done very quickly. Very friendly staff, and I would recommend this location to everyone else." - Mike
"I was dealing with Tina and she was very friendly and very helpful. She did a great job." - Jennifer
"Alex Betancourt was absolutely amazing when it came to repairing my car. My Honda CR-V had been rear-ended and the entire back was destroyed. Alex not only repaired it flawlessly, he called me every few days to give me an update on the repair progress. I received my car back on schedule, and it drove perfectly, like nothing had ever happened to it.
Loved the way I was treated, and how Alex understood my worry. I can't thank him or the staff that supported him enough.
I wanted to respond to a customer survey I was suppose to get, but I either missed the call/email or never was contacted. In any case, sorry that it took 1.5 months to review my service. Something to look out for Caliber Collision, you don't want to miss out on feedback, especially good feedback from future customers!" - Grace
"From day 1 on the phone, Alex has been extremely professional, friendly, and helpful. Our company vehicle was in and out in 2 days and the overall service and repairs exceeded my expectations and in absolute pristine condition. The staff I had interaction with were very personable so thank you Alex and your team at Caliber Collision!" - Daisy
"My car looks pretty new. Charlene and the rest of the team are fantastic." - Pedro
"Alex ant your whole team did a great job. I was kept informed of progress as the repairs went along. Everything was actually completed a day earlier than was promised and the repairs look great.
Mike" - Michael
Rated 5/5 based on 10 customer reviews.
- Kimberly J.