Jan 19, 2020
"I chose Caliber Collision because i work in the area and have business dealings with another nearby company. I drive by all the time and see that they are quite busy. I use my truck for work and damaged the tailgate. I bought an after market tailgate and decided to do the replacement myself, but it needed to get painted. I was very happy that Zdenko Matijasevic agreed to do such a small job. He matched the paint and promised me a completion date. I came back and picked up my shiny tailgate. Zdenko is a pro, efficient and a nice guy. Next time i have a car accident [I hope not] I will go there for sure." - Tisha F.Jan 12, 2020
"Wow! Says it all! In this day and age where it is tough to get good customer service, Vince Cox with Caliber Collision Mission Viejo was the exception to the rule. When the accident originally occurred I was visibly shaken up that's when Vince introduced himself to me and explained in great detail that all could be fixed in addition, letting me know the accident wasn't as bad as I thought. When I pulled into Caliber Collision Mission Viejo I was greeted by two friendly girls at the front desk. They told me that Vince was made aware that I was there. In less than 5 minutes Vince was ready to write up an estimate for my car. Naturally I had a lot of questions which Vince answered in a way that i could understand every one of them. Vince should be recognized for all the great customer service I received that week. Since I believe in giving credit when credit is due - I also want to thank Brandon for the great polishing job & Sean for matching my paint so beautifully. Thanks to all at Caliber Collision Mission Viejo for a job well done!! I truly love driving my car again!" - Xyz.yelp X.Jan 10, 2020
"My car was hit by an Uninsured Motorist (UM) and I had to claim through my own UM insurance policy. The entire bumper cover, reinforcement bar, brackets etc were all damaged. Since my own insurance had no Rental Car coverage, the time it'd take to repair the vehicle was a concern to me. Lucky enough, I was referred by another shop to Caliber Collision in Mission Viejo due to their known fast service in the area. Good news was that they were also one of the repair centers preferred by my insurance company - in such, all the insurance claims can be dealt with directly between the shop and the insurance company. Having reviewed their Yelp and google comments, I decided to drop off my car there on the New Year's Eve. Vince was my service advisor. And I was so happy that the first thing Vince did was to walk me through the entire process -- from making initial estimates, parts selection, supplemental estimates, to paint job, color match, assembly, quality control, to pickup of my car. Compared to 2-3 weeks repair time other shops provided to me, Vince quoted me 7 business days. Considering the holiday break, I was expecting no less than that. To my surprise, they finished the entire job in 5 business days! It saved me quite a bit on renting a car. Although the service was expedient, I don't believe they cut the corners in reducing the paint curing time. On top of that, Vince called me at least once a day for status update. Overall, I was very pleased with Vince and the techs work. My car's bumper assembly now definitely looks better than before the collision. And "Caliber warrants the repairs against defects in materials and workmanship for the applicable period of time" (as long as I own the car). And lastly, I should give credit to their front desk as well. The two girls, Vidi and Sarah (if I got their names right), always answered/dispatched my calls promptly. My calls never went to a cold machine... By the way, I wish the coffee there was better... but hey, if it's already free, what else can you ask for? Thanks guys!" - Melia K.Jan 9, 2020
"Great job as always. I've taken my car here twice now for body repairs and they do a great job communicating and with the repairs. I highly recommend their service." - Bitter AlmondsDec 23, 2019
"My vehicle was in an accident and the other person's insurance instructed me to take it here. They're very professional, attentive, and will keep you updated on the status of your car as it is being repaired. It's been a few months since the accident and the repair, and I can now attest their work is good and reliable." - David V.Nov 24, 2019
"Jaime's customer service was great! He returned 2 front fenders that came in damaged cause they didn't meet his standards. He keep me in the loop the whole time and still got my truck out of the shop in one week has promised." - Matthew L.Nov 18, 2019
"This review is long over due, like years over due haha But after owning a few vehicles I began to reminisce about my 2005 Mustang GT. Being a new driver at the time I hit the side panel on the garage. I took it to Caliber and after a week I got it back. And man did it look better then when I brought it in! lol I have some odd phobia/fear/OCD thinking that my new truck will get hit one day and I'll start having a panic attack, then I think of Caliber and realize it will all be alright....some heroes don't wear capes.....Thanks a bunch!" - Daphne D.Nov 11, 2019
"This is the second time that I have used this body shop. On both occasions, the service was excellent and I had no problems with the work performed. As an added convenience, there is a Enterprise Car Rental with walking distance." - Robert
"Excellent work - processed efficiently in a timely manner by friendly and knowledgeable staff. Can highly recommend this center."
"Oscar Gonzales was my service advisor for the replacement of my car's tailgate and rear bumper. Oscar was very professional in working with me. He answered all my questions and did what he promised on time. The repair work on my van was excellent and my van was returned to me clean and shiny. I was most impressed with the professional attitude of the both Oscar and the entire team of people who worked on my van. Also, Cristina at the front desk was excellent in doing the paperwork and facilitating things. Thanks to all. I will definitely recommend Caliber to anyone who may need repair services." - Frank
"Caliber went above and beyond my expectations in not only delivering my car to its pre-accident condition but actually making it look even better by matching paints, reconditioning one headlight to match the replacement headlilght and keeping me updated every step of the way. A special shout out to Francisco who his total professionalism." - Ron
"24 hour turnaround on front end damage! Car looks new!" - Carolyn
"I had a great service done
on my car by Oscar Gonzales and his team. Thank very much for y our
Sevim Canli" - sevim
"We were pretty upset when our brand new Buick enclave was sideswiped by a hit and run driver...especially since it happened during an out of state move for our family. Oscar Gonzales was amazing and took special care to accommodate our unique situation. Not only did Caliburcollision fix our car beautifully on a tight timeline, they did it a day early!! Amazing. These guys are miracle workers! Highly recommend." - Michael
"Well, picked up my car tonight, and while to many it may not seem important, I was impressed with all the little details that I noticed.
Not only was the work spotless, as in you cant see any hint that it was damaged, but whoever did the work, I had a small area of where my paint had just gone bad, they did that too ( yes I know it probably was only a few minutes work, but it meant a lot and wont be forgotten).
Next thing I noticed, I brought in a filthy car, I had zero time to clean it, this thing looks like it has been serious detailed. I was in awe of how my vehicle looked.
Next, I went inside, again, I was in awe, it looks like the interior has been shampooed. The attention to detail, the extra step they took.............if I ever need a body shop again, I will be demanding calliber collision in Mission Viejo" - mark
"Outstanding service. Kept me informed at all times. Finished 5 days ahead of the projected finish date. Workmanship was outstanding. Oscar, the company rep, was on top of the account at all times and did a great job" - Terry
"I have used Caliber at the Mission Viejo location a few times over the past 7 years. I am always impressed with the porfessionalism and quality of the work. Oscar Gonzales was great to work with and this company always goes above and beyond expectations. I highly reccomend your services. Obviously customer service matters to you guys. Thank You" - Mark
"Extremely helpful and friendly! Plus, my car looks brand new again! Kristina(I hope I got that right) at the front desk was so courteous and genuinely friendly to not only to me but everyone that walked in. Francisco was my Service Adviser and he kept me informed every step of the way. They took my car in and had it done the same week! I had to have repair done on two parts of my car on two different claims with two different insurance companies and they got it all done quickly and professionally and I couldn't be happier! Thank you for such great service! I HIGHLY recommend Caliber Collisions, Mission Viejo" - Stacie
"My TSX was repaired very well. Mr.Harold Williams answered all of my questions.Mr. Williams was a pleasure to work with. I appreciate his thoroughness & professional manner. Also, the front office staff was friendly & helpful. Caliber Collision did a great job." - Teresa
"I want to "thank" both locations the Rancho Santa Margarita & Mission Viejo locations for their professionalism, compassion and accommodating natures. From the answering to the phones to the clean out of my vehicle, My Husband and I received superb customer service. Being a business owner myself, I can appreciate the work it takes to train a staff and it is evident you have great Mgmt. and a great company wide motto.
Thank you for everything - Rob & Caprice" - Caprice
"Looks like new. Great job! I will recommend Caliber to friends if they want to get a super job." - Robin
"All the people I have had to deal with at Caliber Collision are friendly and professional. The repair makes the car look as good or better than new." - Joe
"Best customer service ever. Repair job was outstanding. Love the daily e-mails with updates. Thank you." - Alice
"Car looks awesome, thanks guys!" - Tom
"I got my car back today after being in a hit and run incident.
My car had to be towed and was un-driveable.
What a wonderful sight when I saw my car, looking brand new , after 12 days with Caliber.
I cannot thank the staff enough and especially Oscar Gonzales who kept me informed of every stage in the process. I was about to loose faith in people but I can tell you these people went above and beyond to get my car back to me as soon as they could and all of this took place over the Christmas Holidays. Thank-you so much and I would have no hesitation at all recommending the compant to any-one. The are professionals in every sense of the word." - SHEILA
"Thank you Caliber Collision in Mission Viejo for the excellent and prompt service. I would like to recognize some of the staff I worked with:
1. Thank you Christina for you help.
2. Mattias, you were great and very helpful and thanks for the ride.
3. Finally to Oscar, you were fantastic. Thanks for not for just explaining everything in detail, but also for the wonderful communication throughout the process. Your regular updates on the status of repair were great and most useful.
Finally, thank you to the staff at Caliber for delivering my car ahead of the promised delivery date. You got my car back to me a full 3 days before the initial estimate.
For obvious reasons, I would hope not to use your services again, but if I do, Caliber would be my first choice.
Thanks again and keep up the good work!" - Chris
"Everyone was really nice and helpful. Oscar did a great job, gave me regular updates, and even finished way ahead of schedule. Thanks for your help!" - Alanna
"Great job. This the third time that I've used Caliber. Same excellent work and service each time. Excellent, courteous staff. I recommend your company to everyone." - brian
"I received fast, friendly service. My car came back looking beautiful. Very pleased. Thank You" - Nancy
"Chris was awesome! Kept me informed the whole way through. It was a great experience. I would use Caliber Collision again... but I hope I don't have to :)" - Paige
"I was in an accident while visiting from out of state. My insurance company sent me to Caliber Collision. I was very impressed with the facilities and even more impressed with the people working there. Everyone was courteous and helpful. Oscar Gonzales was very helpful not only while I was there but following up after I had returned home. I thought I had taken everything out of my car, but forgot to pull my garage door opener off of the sun visor. Oscar put it in the mail to me the next day! If you live in or near Mission Viejo and you need body work done.......this is the place to go!" - Thomas
"Everyone was very nice and professional. Oscar called me when he said he would and was very helpful! I would recommend them!" - Robin
"All I can say is WOW! What exceptional customer service. Jason and team did an amazing job taking care of me and my car. Initially when my car was returned to me, esthetically it looked great. But after driving it a couple days it just didn't seem right. So with no questions asked they checked my car again and found a simple, uncommon problem and made it all better withen a day. Jason never made me feel like I was being a picky, complaining customer (even though I was). He ensured me that if it's not right, he'd fix it. They even provided me with a free rental for the day so I could get to work. They made the whole process as convenient as possible. Thank you again Jason! Your customer service and professionalism is A+" - Mirella
"Perfect service from calling to make appt. to picking up my car. Everyone was courteous, knowledgeable and professional. Never needed this type of service before so was thankful for the experts at Caliber to handle everything, including shuttle service. Thank you so much. And my car was even completed ahead of time." - Eileen
"Every time that you have worked on one of our cars the cars have been returned looking perfect. Thanks." - Ralf
"Excellent customer service
Excellent job done well.
They work as a team so
every-ONE makes a difference." - Eric
"I wanted to send a message to thank Oscar Gonzales for keeping me up-to-date through the whole process. Everyone did a great job!!" - David
"Dan and Oscar were awesome. I couldn't believe how quickly they completed the work and how great the quality of the work was. Oscar did a great job keeping me informed on the status of my SUV the entire time. Excellent customer service! I will definitely refer anyone i know to this shop." - Steve
"This is my second time having work done with Caliber Collision, and again, the work was flawless! Oscar and the team worked hard to get me my car back early and their customer service went above and beyond giving me personal phone calls for updates every day. I would definitely recommend Caliber Collision to my friends and family!" - Ashley
"The team at Mission Viejo are top notch. My service adviser Luis Navarro was excellent -he kept me informed, delivered the car in perfect shape and mini-detailed . The reception desk ladies are welcoming and fun , i would highly recommend the Mission Viejo shop. They are my go to place now for all body shop needs." - Gregg
"from start to finish Francisco in Mission Viejo was very professional and got me back in my car on the same day I dropped it off. Car looks brand new, was even detailed, great work-Robert" - Robert
"Chris was awesome! He was polite, efficient, managed my expectations about what was happening and when, and consistently followed through." - Kendra
"Britney & Chris both did a gredat job taking care of me and my car." - Roger
Rated 5/5 based on 9 customer reviews.
- Joseph S.