Auto Body Shop: Mountain View Location

"Update: After I posted the review, the manager emailed me immediately and asked me to come over to solve the issue. He personally greeted me in the lobby, and offered to take care of the dent. Now the dent is gone, just a trace of scratch left over. I really appreciated manager Lennell's help in this matter, thus one more star for the prompt response. ------------------------------------- I did inspection and repair at this place cause it is within my insurance company's network, but it left an odd taste in my mouth. The people were polite and professional during the whole process. But on picking my car, I immediately noticed a penny size dent on the side. The front desk lady said they noticed this when checking in, and showed me the photo. The odd thing is when I went over the car with the shop's inspector, neither of use noticed this dent, so it wasn't listed in my car's damage estimation. Yet when they noticed the damage later on, they didn't contact my insurance company to revise the original estimate and have the dent fixed. So after a I paid $500 deductible, the car still is not fully restored. Essentially they either did a poor job in damage inspection, or negligent in repair. One star subtraction for this. I did a similar bumper repair at a bodyshop used by my dealer years back. You did notice the difference. People here did pump my tires, and the front desk lady also said they washed the car. Yet I noticed dirty water marks and small animal foot prints on the back of the car. And some minor scratches and one place showed metal after paint loss. When I picked up my car from the dealer recommended bodyshop, it feels like a new car, immaculate and shining. Here it does feel it has been repaired, roughly. One star less for this. Other than those two things, this shop is fine. Update is timely."

"Highly satisfactory experience. No issues what so ever!"

"Crystal and her manger (I'm sorry I forgot his name) always give the best customer service! I recently brought in my daughters beetle convertible to fix the glass on the convertible top and they..."

"Crystal and her manger (I'm sorry I forgot his name) always give the best customer service! I recently brought in my daughters beetle convertible to fix the glass on the convertible top and they fixed it at a VERY reasonable cost, much better than if I had gone to the dealer. I have been coming here for several years now for all of my cars and they always exceed my expectations in the quality of care they give me and my cars. Thank you Crystal and manager! You guys are a great team! Ps. They always decorate nicely for the holidays"

"Crystal and her manger (I'm sorry I forgot his name) always give the best customer service! I recently brought in my daughters beetle convertible to fix the glass on the convertible top and they fixed"

"Nice Service! I'm so Glad! Assistant Crystal is wonderful person!"

"Thank you to Crystal @ Mountain View, CA. who helped in every way through an otherwise upsetting event. You made my day."

"The service from estimate, appointment for repair to pick up proceeded punctually, smoothly and clearly. The repair restored the auto to its full undamaged appearance with a perfect fit and color of a new auto. The treatment was professional,courteous, helpful, friendly, polite, informative and assuring. They were respectful of your concerns and time. It was as if the damage never happened. It resolved my disappointment and distress at having the damage. Caliber and USAA (my insurance company ) coordinated the process very well. I could not have been more satisfied with both of them in the way they handled the entire process and highly recommend them. It was like going to a fine restaurant and having lunch. " - Michael

"excellent service" - evelyn

"Since this car had been rear ended twice in two months I didn't really expect to get it done right, too many variables i thought. Well these guys not only fixed the problems well, they also fixed some problems left behind by the last repair shop, for nothing. The front hood had been left so it would not open. They realigned it and set it correctly, and didn't charge us. Great job and recommended then to my Mother. Thanks guys and gals!" - Steven

"The Job was Perfect. Everyone that I worked with was very Professional. George made sure the schedule was met. The Enterprise experience was good while I had the car. When I returned the car I was sick and so was my wife. Enterprise Mt. View is now trying to rip me off for not filling up the gas tank. Not Caliber's fault. I wish that I could have used the Enterprise in Sunnyvale, closer to my home." - William (Bill)

"Excellent job! Thank you so much for doing such an impressive job with my car. I feel like it looks like new now! They did even more than just fixing the bumper that needed to be repaired - they even fixed a bunch of scratches and dings, which left the car looking amazing! Everyone was so professional, the job was done faster than expected, and the results were much better than I had expected. I'd definitely recommend Caliber Collision to anyone needing car body work. Chris was so knowledgeable and handled everything wonderfully. I had a great experience!" - Tracy

"We are extremely happy with the professionalism and high quality workmanship we received from Caliber Collision. In addition, we really appreciated Chris's extensive knowledge of our car, his attention to detail, and most of all his excellent customer service." - John

"From start to finish, I had excellent service. Michael Privitt did the original estimate, and he was both competent and helpful." - Lela

"My interactions with Danny Chao on three occasions prompt me to say that he is an exceptional person, assessing many positive qualities. I received superior customer service.. In addition to a pleasing personality, he has tremendous integrity and a reassuring presence, which gives the client great confidence. He is sensitive to individual concerns. He is professional. His explanations are clear and precise. His obvious dedication and sincerity are clear My stress level completed dissipated. On one occasion he personally returned my car to my home just before I was to return from a trip. The workmanship at Caliber Collision is superb. H feel that such an outstanding representative of your company deserves high praise. He has superior people skills. Allow me to mention that his associate justin Bliss also provided outstanding service and help. He too is to be commended. I continue to recommend Caliber Collision for its excellent service and for your outstanding representatives. Father Kenneth Coleman" - kenneth