Sep 14, 2020
"Awsome work" - Linda HSep 7, 2020
"Excellent work. Really nice staff." - James HamptonAug 31, 2020
"I have been in the Charleston area for almost two years. Unfortunately, this is the second time I needed body work done to my truck. I first used Fender Mender (FM) but decided to give Caliber Collision (CC) my business this time around. I was very pleased with the quick drop off system CC had compared to FM. Matt was my agent and he spoke to me in a professional way and explained everything to me. I wasn’t spoken down to nor kept in the dark like FM made me feel. CC has a text update system that Matt used to keep me updated. When they ordered my parts, when the conducted the work, and when they figured my truck would be ready. FM never gave me that courtesy. When I arrived for pickup, the front desk process was quick. I received my paperwork and made my payment. No wait or hassle. FM made me wait almost 45 minutes to get my truck. Matt showed me exactly what was done, even tho I had the paper explaining the details, patiently and wanted to assure I was satisfied with their work. FM walked me to my truck and was in a hurry to go back inside. My truck looked like it did when I drove it off the lot. I was very impressed with their work. The repairs and painting was done perfectly with no signs of repair. FM work was not perfect. You could see where they tried to smooth their work but left ripples. I’m very impressed with CC and will use them again in the future if I’m in need. Matt was very professional, completed my repairs to my satisfaction, and went above and beyond. I highly recommend them." - Kimberly UnterreinerAug 28, 2020
"High quality work and excellent communication!" - Alex PadgettAug 27, 2020
"Chris did a great job fixing my car after I was rear ended. The paint match was well done and panel gaps look factory. Thanks guys!" - J. MasonAug 27, 2020
"I purchased a brand new Volkswagen earlier this year and not even a month into ownership, a deer ran into the side of my car and did about $5,500 of damage to the headlight, the panel, the fender, and the hood. I asked the saleslady from Stokes Volkswagen, where I'd purchased the car from, what company she recommended for repairs and she said Caliber Collision on Ashley Phosphate. I also have Liberty Mutual, who listed them as a recommended provider for customers. Overall, the process was pretty simple and not at all stressful. Paperwork and dropping the car off took all of 5 minutes. They called me with updates on the repairs and when I called about an issue with one of my cameras, they immediately offered me an appointment and a rental car at no cost to me. They were very professional and friendly staff. I definitely recommend them."
"They were excellent!!! Kept us up on everything." - Theresa
"Great job" - Mark
"GREAT STAFF AND GREAT SERVICE. RECEIVED CAR BACK BEFORE PROMISED DATE" - kenneth
"The service provided by DeAnna and Tanya, at 2895 Ashley Phosphate Rd North Charleston, SC, was Super!! Their professionalism was phenomenal! They made sure to answer all my questions with such courtesy and professionalism. They went above and beyond. My vehicle was fixed in a timely fashion and these Reps made sure I knew the status of my vehicle. I would recommend Caliber Collision for repair work. I am super satisfied with the service." - Zinetra
"I had my car in for repair on 12/29/15. On 12/31/15 they were awaiting parts and that my car wouldn't be done till after the holiday weekend. They called me on 12/31/15 and was told my car was done and ready for pickup. When I picked it up I asked "what happened". I found out the parts they were waiting for was delayed because the parts place didn't have a delivery person. The manager (Josh I think) went and got the parts himself so my car could be finished. This saved me and my insurance company an extra 3 days of the rental car. Excellent customer service!!
This week I took it back in because the "chrome" piece was defective. It was a off market piece which my insurance company allows. Josh got a Honda part and fixed it today and wouldn't be billing me or the insurance company the $10-$15 the Honda part cost over the other part. While I don't want to have a need for your services again I would never take my car to any other collision place. When anyone asks me about my repair or need a repair I tell them if they go to any other place they won't be as satisfied as I was by using Caliber collision. The entire staff was wonderful. Tonya, front office even had donuts for me because of the extra trip I made to fix my Car. You should be proud of your staff there.
Mark M Stewart" - Mark
"These folks are terrific at what they do. They are knowledgeable about every aspect of their jobs. They are friendly , efficient , and do an extremely excellent job. I was very well pleased with their work and the quality of it. I will recommend them to anyone needing collision repairs. We were updated with text messages through the entire process also. Once again it was a very pleasant experience , by very efficient people." - Ed
"I really love Caliber Collision, especially Ms. Tonya. She helped me out so much.... Will definitely come again" - Celeste
"Service was fantastic. I had a major repair and it was done in just 3 days. Staff is courteous, helpful, and the work was pristine. Definitely recommend this place!!" - Ben
Rated 5/5 based on 6 customer reviews.
- Darmonde Demmons