Jan 17, 2020
"I had a very good experience going to CALIBER COLLISION to have my vehicle repair after an accident. I personally have encountered Joey Serrano and Angel, they took good care of the problems in a very professional way and also a nice communication. I definitely recommend this company locate in North Hollywood." - Nathan G.Jan 11, 2020
"My apartment gate malfunctioned and closed on the side of my car causing severe damage to my vehicle and tires. After working with caliber collision it is as good as new. I know I could have taken my vehicle to any shop, but I am more than happy with my choice to use this team. Their customer service was incredible! They were very patient with me and were always available if I had any questions. They gave me regular updates to keep me in the loop, worked very well with my insurance company, the work they did is flawless, and best of all.... they completed repairs a week early saving me tons of money with the rental car. I will always recommend this shop and utilize their services in the future should I need to. Thank you Caliber team I deeply appreciate you! 10/10" - Callum M.Jan 5, 2020
"Caliber Collision is always so helpful. A light had come on on my dashboard, I called up last minute to be seen straight away. Joey Serrano told me to come in with right away and checked it all out for me so quickly and in such a nice manner - he wouldn't even let me pay or tip him. It was a quick check but this was still the definition of going the extra mile. He gave me some good advice also. Lovely lad" - Yoana C.Jan 3, 2020
"Everly gave me great customer service! Always with a smile and positive attitude. She's very helpful and always answers all of my questions. She is very easy to deal with and makes you feel very comfortable and safe leaving your vehicle at the shop. The shop is very lucky to have such an amazing representative like Everly." - Ag GrigDec 4, 2019
"Very helpful, with great customer service stuff." - Raymond DavilaNov 28, 2019
"They had friendly customer service. They tried to please their customers the best they could. I would come back again." - Jessica T.Nov 29, 2019
"I decided to leave this review because you guys really took care of me here. Especially your employee Joey. Joey was really helpful with my questions that I needed answered and he was always following up on every new update on my car. Joey had such wonderful customer service. Thank you guys so much." - Jonathan L.Nov 26, 2019
"I just have to say that this is probably one of the nicest place I've ever been to everyone at the shop was very respectful and nice. I would just like to thank Joey for helping me out and answering all my questions" - Savonn C.Nov 23, 2019
"Anyone who needs a trustworthy shop with integrity that will go above and beyond this is your business!!! Make sure to specifically ask for Joey!!! It really takes alot to make me want to get online and type up a review but the service I received was so stellar I wanted to let everyone know about my experience. My car was hit on the front end while parked, I went through my insurance to find a shop I could trust that I knew would take care of me. USAA Recommended Caliber Collision. I left my car and was given a ride to pick up my rental car, I was also given an approximate date with a courtesy phonecall and my car was ready by the date given. Joey went above and beyond to make sure all my needs were met. Upon picking up the car I noticed the that evening the AC wasnt working, and a small cover to a key hole on the console was missing....I mentioned this to Joey and he had me bring the car back in the next day. Joey took care of this right away and so that I wouldnt have to wait and ruin my day he put me in a rental vehicle. I was given a ride to pick my rental again. They kept my car for a few more days, as a part that was ordered was the wrong color but I didnt mind because of the great service I was recieving and Joey being so professional....I wanted to also get another day in the SUV rental I was driving so it was no harm done. Now after almost another week.....I get my car and Im driving off the lot and somehow a screw got into my tire and as I drove away I could hear a funny noise, I couldnt believe after everything this was happening but I called Caliber back......Joey had me come back to the shop...put me back into the rental for the weekend and took care of my car no questions asked. He basically stated he would take care of it and get my car back to me. My car was clean and detailed when I went to pick it up, and the rental and gas was covered. I have never had this level of customer service and support, Joey kept me informed every step of the way, apologized at times which I said to him it wasnt anyones fault about the random issues coming up......there was no one to blame........Joey went out of his way to make sure all my needs were met, he even made sure the gas was covered for the 2nd rental car I had to use. I will always go back to this business and recommend them and intend on using them for a clay wax in the near future. This is a business I trust that has integrity, I truly hope that Joey is recognized for his service and attention to detail. What makes this business stand out to me, and my experience with Joey is that he is customer service driven and very knowledgeable about the entire process which made answering my questions easy. I trust Joey, and this business and with people being screwed left and right and taken advantage of its nice to know there are businesses out there and people who will truly put customers first and make sure their needs are met, act with integrity and professionalism all while meeting their business needs. I intend to go back to Caliber to get a Clay Wax and some other small repairs simply because of this experience this is where I want to spend my money. Thank You Joey, and to the staff at Caliber in North Hollywood who worked on my car. I hope Joey is recognized for his efforts and this sets a bar going forward as an example. Not one time did Joey get frustrated, and I was aware he had alot of customers to take care of but gave me his undivided attention and made sure I was taken care of. All the best!"
"Everyone that I dealt with was professional and personable from start to finish. I appreciated every interaction." - Christopher
"The entire team at caliber collision are not only friendly and welcoming they are available at all times to answer questions or concerns I had with my repair." - Elizabeth
"Everyone at the Caliber Collision - North Hollywood gave me everything I needed. They were all really pleasant and professional. I would definitely recommend them to anyone." - Maria F.
"great job done in a timely fashion" - Constance
"First class service from Manager, receptionist and drivers as well as mechanics. Good communication with updates on repair progress. All work completed by date promised." - William
"The staff was wonderful and very helpful, professional and kind. The facility was top-notch, as if I were in Beverly Hills. The work on my car looks great. I would highly recommend, and have already done so." - Roger
"You folks were the greatest. I was treated very nicely by both the Tujunga and North Hollywood office. And the repair was well done. I'm pleased and your number one in my book. Diane" - Diane
"All employees were courteous, respectful, and professional, and they provided complete and quality work in a quicker timeframe than expected. They gave me regular status" - John
"I never had to get a car repair from a collision, so I really had no idea what the process was, however the employees made it really simple for me. They were in constant contact with me to update me on the status. The customer service was great and the employees were very nice." - Sharon
"Everyone was incredibly nice and tried to make the whole thing as convenient for me as possible. I really feel like they care about how their customer feels. I would (and will) definitely recommend them to my friends." - Sina
"Great staff...great communication!!!" - Rubye
"I liked that I was contacted 2x a week with progress reports. Everyone was very nice and professional. You did a great job on my car..several people have commented on how nice my car looks. One of my co-workers asked me where I got my car detailed!" - Bobbye
"The team did a wonderful job with the repairs and I very much appreciate their flexibility and willingness to accommodate my schedule. However, I will say that upon final return my car is quite dirty, with streaks and smears all over the inner windshield and the screen portions of my dashboard. It's nearly impossible for me to see and I had to get the car cleaned immediately." - Michaela
"The team at the North Hollywood, CA location are awesome. They are professional and very friendly. I am very satisfied with the repair that was done to my car. " - Nancy
Rated 5/5 based on 9 customer reviews.
- Alicia S.