Nov 26, 2019
"Caliber Collision Luxury provides excellent service, truly as good as it gets. Jared is a top notch professional! Front desk lady very helpful. Caliber fixed everything to my satisfaction and love that the car is returned cleaned inside and out." - Phillip ReynoldsOct 1, 2019
"Well done,great follow thru with Stacy! Helps to ease the pain of being in a wreck!" - sekuselSep 16, 2019
"I’m a very satisfied customer of Caliber Collision. I recently brought my car to their shop in Pineville, NC for repair. Michelly Alcantara was assigned to be my service rep. From the first step of assessing the needed repairs to delivering my car three days earlier than expected, Michelly did an outstanding job! I asked her to do whatever she could to complete the repairs by the weekend as I had planned an extended road trip. She skillfully worked with the team to coordinate the repairs and far exceeded my expectations. Thank you, Michelly! I highly recommend you and your team." - Donna P.Sep 13, 2019
"From the time I came in to get an estimate, to the time my truck was completed, I was impressed. Everyone was great, very informative and friendly. I really liked the text to update feature to keep me up to date on the repairs and wanted to give a special thank you to the entire team, They exceeded my expectations." - Lakisha FluckerSep 8, 2019
"Pineville location- Good work. Good employees. They return calls promptly and keep you informed of progress of repairs." - William R.Aug 28, 2019
"The BEST body shops in Charlotte." - Chrystele Lacroix BurnsAug 18, 2019
"One of my tires got completely flat on my way to shop. By chance, it was just next to the Charlotte-Ballantyne Caliber Collision center. I called my Usaa insurance to get them to change my tire, but I learned that I had to remove myself the spare tire, which was under the truck. I had no clue how to do it! My husband was in another state for his work, and I have no family or friends in the Charlotte area to come helping me. I didn't know what to do, but in despair, I thought that I could ask some help to remove the spare tire to a Caliber Collision employee. Two young guys immediately came to help me. Not only they removed my spare tire, but they installed it! Moreover, they asked no money for their work! It made my day and showed me that there are still people (and companies) who are not only interested in money. A big thank you to these two employees who got me out of a big mess and to this company that employs them!" - Jeff LongwellAug 7, 2019
"I've had two different cars repaired here. It was a flawless experience both times. They work directly with the insurance company for additional costs above the estimate. The estimates by the insurance company were low both times, yet I didn't have to concern myself with it because Caliber contacted my insurance to resolve it. They also called Enterprise for my car rental and when the repairs were completed, I just left the rental at Caliber and they turned it in for me. They assign a person to be your contact for your car, and they call you regularly with updates on the progress of the repair. It is a very personable and service oriented business! Anyone can fix your car, but if you want personal service and excellent work ethic, Caliber Collision is the place you should go. It is the only place I will go for body work in the future!"
"Outstanding! Above and beyond all expectations! Highly recommend to all." - Kathy
"I was very pleased with the customer service and the repair job on my automobile!" - Deborah
"above and beyond expectations. Would recommend highly" - Kathy
"By far the BEST auto repair experience I've encountered in my 60 years. This was a HUGH repair. A brand new 2015 Lexus RX350 with less than 4K miles, involved in an accident with damages to the vehicle estimated to be greater than 30K.
The staff at Caliber Collision- South Blvd., Charlotte led by David, immediately took ownership of the repair project.
From start to finish they exhibited a superior Customer Satisfaction approach. From the timely photo updates of their progress, provided by Chris, to the painstaking efforts to ensure the highest quality repair effort, managed by David, this firm surpasses, by great lengths, any of their industry competitors.
The focus they place on returning a defect free automobile is so evident I personally feel they should own the tagline...like it never even happened. Because that's exactly how we feel since they returned the vehicle...like it never even happened!!" - Ron
"Most impressive. Went above and beyond all expectations. Even remembered me when I called and called me by name when I walked in. Would recommend to everyone. David Kaye is great." - Katherine
"My car was fixed flawlessly-can not tell where the damage was, and in excellent time. Service was gracious and on point! Very grateful!" - Vicki
Rated 5/5 based on 8 customer reviews.
- Alix V.