Aug 18, 2019
"One of my tires got completely flat on my way to shop. By chance, it was just next to the Charlotte-Ballantyne Caliber Collision center. I called my Usaa insurance to get them to change my tire, but I learned that I had to remove myself the spare tire, which was under the truck. I had no clue how to do it! My husband was in another state for his work, and I have no family or friends in the Charlotte area to come helping me. I didn't know what to do, but in despair, I thought that I could ask some help to remove the spare tire to a Caliber Collision employee. Two young guys immediately came to help me. Not only they removed my spare tire, but they installed it! Moreover, they asked no money for their work! It made my day and showed me that there are still people (and companies) who are not only interested in money. A big thank you to these two employees who got me out of a big mess and to this company that employs them!" - Jeff LongwellAug 7, 2019
"I've had two different cars repaired here. It was a flawless experience both times. They work directly with the insurance company for additional costs above the estimate. The estimates by the insurance company were low both times, yet I didn't have to concern myself with it because Caliber contacted my insurance to resolve it. They also called Enterprise for my car rental and when the repairs were completed, I just left the rental at Caliber and they turned it in for me. They assign a person to be your contact for your car, and they call you regularly with updates on the progress of the repair. It is a very personable and service oriented business! Anyone can fix your car, but if you want personal service and excellent work ethic, Caliber Collision is the place you should go. It is the only place I will go for body work in the future!" - Matthew RichardsonJul 30, 2019
"Came to Caliber collision with a small body repair and electrical issues. Everyone was friendly, prompt and knowledgeable. Lloyd love was the auto technician and did a great job fixing the minor issues and getting my car back on the road and legal! Thanks Caliber and especially Lloyd Love." - Lorraine BoydJul 27, 2019
"Excellent customer service and work on my car!" - George ChilcottJul 14, 2019
"Very pleased with the service provided by Caliber Collision, they kept me up to date with the progress of my vehicle and treated me very well. Would recommend them to anybody with auto-body work that needs done" - Kristin CJun 14, 2019
"I had some minor repair work done to my SUV on 04/3/19. They did an awesome job in making the repairs sooner than promised which saved me the cost of a rental car! You couldn't even tell there was ever any damage. A truly professional and customer service oriented business." - vikrant kambleJun 4, 2019
"This is a good place to get your car body damages corrected. I visited this shop for one of the small work but the General Manager of the shop treated me very well. They were quick enough for providing the estimate and even the work done was good. The staff was friendly. It was a good experience with them." - Kristan FlemingMay 1, 2019
"Great experience, after having a bad experience (wrecked the car)....professional....quick....insurance quick to write check for estimate and did a great job, can’t tell I was hit!!!!" - Sara StroupApr 24, 2019
"I have to say my favorite person at Caliber Collision is Norbert Skoczek. I have worked with Norbert for over 15 years. He had now moved up and and is Regional VP for SC. But he is always my "go to" person and has always been there for our family. Today I had a broken mirror and he said to see Sabas Orellana the new GM for this location. He was absolutely a gem to work with and came up up with a great idea to fix the morrow and did not break the bank. I would recommend this location hands down. You won't be disappointed!"
"Outstanding! Above and beyond all expectations! Highly recommend to all." - Kathy
"I was very pleased with the customer service and the repair job on my automobile!" - Deborah
"above and beyond expectations. Would recommend highly" - Kathy
"By far the BEST auto repair experience I've encountered in my 60 years. This was a HUGH repair. A brand new 2015 Lexus RX350 with less than 4K miles, involved in an accident with damages to the vehicle estimated to be greater than 30K.
The staff at Caliber Collision- South Blvd., Charlotte led by David, immediately took ownership of the repair project.
From start to finish they exhibited a superior Customer Satisfaction approach. From the timely photo updates of their progress, provided by Chris, to the painstaking efforts to ensure the highest quality repair effort, managed by David, this firm surpasses, by great lengths, any of their industry competitors.
The focus they place on returning a defect free automobile is so evident I personally feel they should own the tagline...like it never even happened. Because that's exactly how we feel since they returned the vehicle...like it never even happened!!" - Ron
"Most impressive. Went above and beyond all expectations. Even remembered me when I called and called me by name when I walked in. Would recommend to everyone. David Kaye is great." - Katherine
"My car was fixed flawlessly-can not tell where the damage was, and in excellent time. Service was gracious and on point! Very grateful!" - Vicki
Rated 4.8888888888889/5 based on 9 customer reviews.
- Chrystele Lacroix Burns