Mar 26, 2020
"Great team at Downtown. Christine is amazing." - james tinderMar 6, 2020
"Always kept up to date on repairs and quality work done right." - VM DezernMar 5, 2020
"I took my Acura MDX to Caliber after a dump truck backed into me at a stop light. They arranged for my rental to be at the shop when I arrived. Caliber found additional damage that was not discovered by the other driver’s insurance appraiser and communicated this to me promptly. They also took care of updating the rental car company, the original appraiser and other driver’s insurance company. I didn’t have to do a thing other than drop off my vehicle and pick it up when the repair was complete! Their communication was great and the whole process was painless. When I picked up the vehicle the repair was perfect and my vehicle had been cleaned. I left my rental at their shop. They assured me that if anything unexpected were to arise as a result of the repair, that I could contact them immediately. Loved their professionalism, communication, work they did and the ease of working with them!" - Dave WallerFeb 28, 2020
"It was tough being in an accident, but my experience at Caliber Collision really helped soften the blow. Zach and Charles kept me informed throughout the process and my car was back as good as new in a week. They were friendly, courteous and highly confident, as the results showed. As GEICO section representatives, they also were an outstanding reflection of the that ompany too." - Mike SmithFeb 27, 2020
"Front office staff was wonderful !" - JustinWilliams147852Feb 19, 2020
"Great service and repair quality , have used this location several times" - Laura
"I really appreciate the great customer service I received from Carrie, Mark and the rest of the team at Caliber Collision's Raleigh non-drive location. From the day my vehicle arrived to the facility to the day my vehicle was returned to me, they did a great job keeping me up to date with everything. They followed up with me days after just to make sure everything was running great. And I would like to say, thank you for fixing my car!! It looks and feels brand new!!" - Don
"Great customer service. It was really convenient to have Enterprise Rental Car actually located right on your property. With my 10 year old car,. you did an amazing job of matching the paint. It looks terrific. Thanks so much."
"This location does exceptional work and is extremely customer service oriented. My representative Jaime went above and beyond in his customer service an making sure that I was pleased with my service. Even after the repairs were complete he was there to provide information and service when I had questions." - James
"Caliber provided very effective repairs for two exterior problems. For an interior electric seat repair, you referred me to Auto Tops & Interiors who also completed the repair effectively. USAA knows where to find 5 Star Service - Thank you!" - Dave
"Just as usual, these folks, (Caliber) did a fine job with my vehicle repair. While I regret having the fender benders, I am thrilled to be able to have a company such as Calliber to work with me and where I get excellent service. The service was great and the personnel did a wonderful job in assisting me." - Janice
"Great service! Went above and beyond.
Thank You!" - Andy
"From the moment I stepped into the office. I was comfortable. I was treated with a kind and friendly face at the front desk. After checking out my car and completing paperwork. I received an email stating the status of my vehicle before I left the property and phone calls during the process informing me of the status as well. They were honest, dependable and took care of my baby like it was their own. My car is beautiful again. Hopefully, I won't stupidly close my own garage door on my car again, but if I do or worse yet something else happens...I will be driving straight here to Gerald and his team! Thank you again for your help!" - B
"Excellent experience start to finish. The staff was friendly and professional. Once my vehicle was in the shop I was updated on the status of the work every 2 to 3 days. The work was done 3 days ahead of the estimated finish date. My car looked great and the techs had even covered up a few blemishes not associated with the accident damage. Alan and Melanie were extremely helpful. These guys will do you right!" - James
"Not only was Brad professional and courteous, but he kept me well informed throughout the repair process by ensuring that I understood the details of the repair and the expected timeline for completion. Once my wife and I picked up our vehicle, he came right out to discuss the repair (without even having to ask for him) and then reviewed the parts used and labor involved with us. He also introduced us to the technician, Blake, who did the body work. I really enjoyed being able to meet the person who did the work and thank him for his effort, and I think it made him feel good to know that we were satisfied with the repair. I would highly recommend Caliber to a friend or family member, and as an auto claims executive, I can say that they hold themselves to an extremely high standard with whom any carrier would be proud to work. " - Cliff
"The experience I had at this Caliber location was beyond wonderful. They made what could have been a very stressful situation a complete breeze - Alan updated me on my car's progress daily, and even had it out of the shop a day earlier than promised! I have recommended them to everyone I know, and if I ever need work done on my car again, I will absolutely be bringing it here. Thank you!" - Candace
"Caliber did a great job with the repair of my car. The customer service was excellent! They provided frequent updates on the progress of the repair and even helped me with the return of my rental car. I highly recommend Caliber. They really did help to restore the rhythm of my life." - Yolanda
"The best service anywhere - as always!" - Craig
"They did a great job, were very professional and courteous, they kept me updated and finished my car ahead of schedule." - Gary
"Very professional and courteous. Great job!" - William
"Mr. Furdon's: NATIONWIDE GENERAL INSURANCE Caliber Collision has some of the great people in business. I was at home over 200 miles and they helped me just like I was there. They were very honest in all areas, especially money, giving me an account and returning all without hidden charges. I would recommend them in a moment to anyone. My grandson is in school in Raleigh and he had all the troubles -- they were very courteous to him explaining ever thing to him. He is telling ever one to take their wrecks to Caliber Collision where they will get real help. Thanks to all there again: Harlon Ingle" - Harlon
"I sent a note last week about the great repair the shop did to my truck, I forgot to mention the best sell of the overall repair and deliver of my vehicle was the attention that was made to the cleanup to the vehicle.
The way a vehicle is cleaned up before delivery to it's owner, the best sell is always to do a good cleanup, that way the vehicle owner may not try to pick apart the repairs.
The first thing I saw when I went out to inspect my vehicle was the detailed cleanup, therefore the overall appearance of repairs and vehicle looked great.
I have not seen any problem at all with the repairs, the truck still looks great and I hope the cleanup detail is done to all of your customer vehicles and not just mine.
Thanks again for the great repair!
TOM HALL" - Thomas
"By far, the best collision center to do business with! Patrick is a great manager that knows how to influence his team to do superior work and treat customers like family. Melanie and Carla are very courteous and helpful every time I am in. Phillip gets my estimates done quickly and accurately, with no surprise charges upon completion I have had Patrick and his team work on all my vehicles and have never been disappointed! I highly suggest this location if you are looking for great service and quality work! Thanks Patrick, Phillip, Melanie and Carla" - Manny
"They were great on communication and timely to inform me of the ongoing repair status. Then they even made the repair in record time two days earlier than predicted. Mike at Caliber Collision was very helpful and polite and made sure things went smoothly and efficiently. They did a Great job! Elaine" - Elaine
"Excellent customer service, quick & accurate estimate. Everyone I interacted with was helpful and professional. I will be going back for any body work in the future!" - Catherine
"I brought my 2002 bright and shiny, immaculately kept, Chev Suburban with 371K miles in for repairs to the back left quarter panel and bumper. I was treated fantastic from check in with Carly to meeting Phillip my advisor. I was estimated quickly, sent to my insurance agent and coordinated back all within the same day. I dropped vehicle off the next morning for a 8 day schedule repair and was surprised to learn is took only 4 days. My expectations were exceeded by Philip and I am so happy I ended up choosing Caliber ( initially I was asked by insurance to take car elsewhere) and had my work done here!! CONGRATS Caliber and TEAM on doing a fantastic, efficient , professional job! I'll be back if i ever need you again!!
Ian" - Ian
"Our company has work done by Haddocks on Capital BLVD many times now. They have been very good to us. Fast work, friendly and very good at updating me on what is going on. I will use them every time that we need work on one of our vehicles. Thanks for all the good work." - Emergency Reconstrcuon
"When I was 7.5 months pregnant, I was in a car accident that left my car damaged and me completely stressed out! Caliber Collision was one of the many authorized dealers that the insurance company said I could use, so after reading reviews, I decided to take my car there. I could not be more happy with that decision. Phillip was representative at Caliber Collision that handled the estimating of the damage and the entire completion process, and it was because of him that my experience was stress-free. He kept me updated almost daily over the entire process and progress of the repairs and once completed, ensured that I was 100% happy with the repairs. It is because of Phillip's customer service that I will use Caliber Collision in the future if needed. Thank you, Phillip, for making this very stressful time for me very easy. It means more than you know!" - Lindsay
"Good job with keeping me informed on what's going on and working with me to complete my repairs. AWESOME" - Charles
"Who knew getting into a fender bender would be such an incredible experience on the repair end of things! I was in an accident that wasn't my fault (thank God) and Caliber of downtown Raleigh really blew me out of the water. I hate rental cars, as I'm in sales and love my car, and Philip and the ladies up at the front desk were phenomenal! So on point, such good attitudes, the most PRO ACTIVE people I have worked with in a long time. Hard to find a company that gives a darn, but this place is the best there is. Phone calls daily telling me the progress, pushing the insurance company along to do their piece, ordering an additional part, etc. Love this team and these people!" - Kerry
"I must say that the repairs were great, looks as good as new with as good of a paint match better than I ever thought possible due to the silver,gray color.
Thanks for the outstanding repair job that was done to left fiberglass bed side panel of my truck.
Again, thanks ever so much.
Thomas Hall, Insurance Adjuster:Retired" - Thomas
"I had a fantastic experience. Justin and his team were very professional nice and friendly. He made me feel welcomed and very supported with my car. I was nervous and worried and he just made me feel that everything would be alright. When I got my car back. It looked just like it came off of the showroom. He went far and above to fix my car and I am very happy and grateful. Thanks again to Justin, Alergan, Karla and Caliber Collision.
Nicole" - Nicole
"My car looks as good as new and was finished ahead of schedule. My insurance company recommended Caliber, and I'm quite satisfied with the results." - Janice
"Awesome work done within the time period I was promised." - Brandon
"I dealt with Alan, who was awesome! He was professional,and kept me appraised as to the timeline Calliber would be finished with my car. Alan explained everything very thoroughly, and even waited after-hours for me to pick up the car. My little convertible looks great, Calliber did a great job. If I ever have to have body work done again, I will definitely use Caliber Collision!" - Alli
"My service advisor Alan was a true professional in all respects. He kept me informed and repaired and painted my car in 3 days as promised. He kept to his deadline even after finding that the bumper cover had to be replaced due to unexpected damage. The front desk person - Karla was a pleasure to talk with when I visited the shop on two occasions. Thanks for the professional customer service and attention to detail. Bruce" - Bruce
Rated 5/5 based on 7 customer reviews.
- Chrissy Bailey Ortell