Jul 14, 2020
"I have received the utmost excellence service from caliber collision very informative and patient with the customers. Mr.Alan is so fantastic very prompt informative and clear wherever you found him keep him around extravagant work provided" - Marcia AtwoodJun 30, 2020
"After a single car accident, our insurance company gave us a choice of two collision repair facilities, Fosters and Caliber Collision. After a terrible experience with Fosters some years back, we chose Caliber and are so happy we did. We didn't have to do anything, Caliber did it all and excelled in all areas. Alan Rudolph and Cari Jones are the nicest, most professional and concerned people I have ever dealt with. Alan or Cari would call to check in and see if we needed anything or had any questions. They stayed on top of the repair process every step of the way and made sure that we were kept informed. The repair was top notch! Hopefully, we won't need them in the future, but if we do, they are the only facility we would use. Our family highly recommends Caliber Collision!! Marcia Atwood" - Tracey NelsonJun 25, 2020
"Alan Rudolph, you and your Caliber team ROCK...thanks for fixing my husband's 2nd "LOVE of his LIFE" . I wish you could fix husbands just as well as you fix cars, but I'm sure this will be just the inspiration he needs to get well enough to drive her again! Thanks for all the great follow ups with texts, phone calls and delivery to our door. A+ Customer Experience from the moment we contacted you. Thank you again for the excellent service and work!" - Meg MaloneJun 3, 2020
"Great customer service! I was updated on the progress of repairs almost everyday and also received several calls from the tech overseeing everything. I was pleasantly surprised that they also washed and vacuumed my car when the repairs were finished! On top of that, they delivered my car to me and returned my rental themselves." - Dwayne D.May 2, 2020
"My experience with Caliber was the *only* positive in dealing with the fallout of a recent auto accident. Caliber displayed the highest level of professionalism, from courteous and informative interaction, to timely updates on the status everything (from their interaction with my insurer, to the process of accessing and repairing my car, to ETA for completion, to delivery of the car when all was said and done). Caliber was transparent and clear about everything from the very beginning. They kept me updated via text as well as phone calls to answer any questions and provide clarification. They finished even sooner than estimated and truly surprised me in the most pleasant fashion by delivering the car to my doorstep and returning the rental car. I can't overemphasize the importance of the time and aggravation that Caliber saved me by essentially handing me my keys, explaining everything they'd done and closing the book on the rental. All I had to do was answer the door! My car is like new. Spotless, zero mysterious sounds or behavior, seemingly impossible to detect any remnants of the accident... This was no minor accident, mind you. It's a small miracle that neither I or my son was hospitalized, as the other vehicle smashed into us with enough force that I was asked multiple times "What exactly was the other driver driving when they hit you??" ... So these were major repairs, and Caliber took the time to do perfect work (and still deliver on time). As for every other entity I had to deal with: 1. My insurer did provide the promised services and payouts, but they refused to budge on doing ANYTHING beyond that to help me connect the dots and fill gaps. This came down to help I needed with managing the two & storage operators who were obviously delaying things to maximize their payout. Because of the stalling tactics, I needed a rental vehicle for more than the 30 days covered by my policy. Even though, my insurer's "preferred" vendor clearly and shamelessly stalled the process, it was left to me to chase things down and ultimately have my car taken to Caliber to begin repairs. My insurer could have extended me extra rental coverage, but they didn't since it wasn't expressly their action that lead to the delay. 2. The tow & storage operators... Two were involved. I won't do them the honor of mentioning them by name here nor will I detail the tactics employed. I will just say, "Wow". Such short-sighted tactics. If I'm ever unfortunate enough to be in another collision, I know where to go for the repairs!" - Fahya R.Mar 27, 2020
"David Turner was very professional and friendly. He updated me weekly on the status of my vehicle via phone calls or text. When my vehicle was complete, he delivered it to my home and took my... more" - anonymousMar 27, 2020
"David Turner was very professional and friendly. He updated me weekly on the status of my vehicle via phone calls or text. When my vehicle was complete, he delivered it to my home and took my rental a…" - Fahya R.Mar 27, 2020
"David Turner was very professional and friendly. He updated me weekly on the status of my vehicle via phone calls or text. When my vehicle was complete, he delivered it to my home and took my rental and dropped it off for me. Exceptional customer service. I highly recommend Caliber Collision." - Mark StryshakMar 13, 2020
"I had to have the front end of my car repaired. The repairs were done on time. After I drove the car a few days we discovered that the front wheel bearings needed to be replaced. Mark, my service advisor, worked with the insurance company and installed the replacements the next day. Follow up was very good, everyone I interacted with was very professional."
Rated 5/5 based on 9 customer reviews.
- Kirk Haskins